You will conduct a review of relevant literature in a number of related subject areas including Quality Management, Supply Chain Management and Operations Management. Specifically, you are to discuss of the concept of value creation (and enhancement) and to

| August 14, 2017

You will conduct a review of relevant literature in a number of related subject areas including Quality Management, Supply Chain Management and Operations Management. Specifically, you are to discuss of the concept of value creation (and enhancement) and to relate it to customer retention and economic sustainability of an operation. Following your review, you are to critically evaluate the relevance of value creation for the customer to modern operations management. You will be expected to illus .

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