You are the vice president of a small community bank

| February 25, 2017

You are the vice president of a small community bank who is being pressured from multiple stakeholders (including the competition) to produce a CSR report. Your bank is working on developing a “C” level report. This week you and your staff are discussing which performance indicators you should measure in the area of Society. You know you have to include at least one measure from this section. Review the G3 Quick Reference Sheet: Which measure would be the most important to include? (Pick one)

A) SO3 Percentage of employees trained in organization’s anti-corruption policies and procedures.
B) SO4 Actions taken in response to incidents of corruption.
C) SO5 Public policy positions and participation in public policy development and lobbying.
D) SO6 Total value of financial land in-kind contributions to political parties, politicians, and related institutions by country.
E) SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.
F) SO7 Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.
G) SO8 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations.
If SO Public policy positionswere selected as a performance indicator for your bank, how could the data be disaggregated to create more meaning?

A) By specific law (e.g., Sarbanes-Oxley)
B) By partnership (PAC, trade association)
C) By government function (e.g, EPA, Senate, Federal Reserve.)
D) By bank function, e.g., mortgage, investments, oversight
E) By level of government (city, county, state, federal)
F) By cost
G) Compared to other banks in the area
Good metrics should measure performance as often as needed to be meaningful while still being feasible. In addition, a performance indicator may need more than one metric in order to provide meaningful information for management decisions. If SO1 Community impactwere selected as a performance indicator, meaningful and feasible data should be presented in a chart or table in the annual report that would show the data:

A) annually
B) Over the life of the enterprise
C) daily, if warrented
D) quarterly
E) monthly, if warrented
If the bank wanted to collect data on the impact of its efforts on SO 3 Anti Corruption Training, what type of chart should be provided in the annual report? Describe the chart as though you were describing it to the IT data base programmer who has to create the chart. Be sure to include whether it is objective or subjective, how often it is collected, how the data are disaggregated, etc.

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