WState Univ MGMT 301 Su2015 – Exam 1, 2 and 3 + Discussion Unit 1, 2, 3, 4 and 6 + Decision Making Pinto Case

| June 2, 2016

Question

Washington State Univ MGMT 301 Summer 2015 – Exam 1, 2 and 3 + Discussion Unit 1, 2, 3, 4 and 6 + Decision Making Pinto Case

.wsu.edu/webapps/assignment/uploadAssignment?content_id=_769568_1&course_id=_78116_1&assign_group_id=&mode=view”>Decision Making: Pinto Case

For this unit, you will complete a team project based on the Pinto Fire case. Please use the “First Team Assignment” discussion forum to discuss any and all details of this first team project (e.g. organization of the paper, task assignment among team members, deadlines for task completion, etc) with your sub-team members. Suppose you are a member of a review team tasked with the responsibility to analyze Ford’s decision-making process and to make recommendations for change to prevent further recall disasters. Write a report, mainly using concepts you learned from the textbook for this unit (use the Case Study as extra material for this assignment), to answer the following questions:

1. Identify specific decision-making biases which contributed to the flawed decision to produce the Pinto and not recall it.

2. Describe communication errors and identify sources of noise which hindered decision makers.

3. What ethical considerations were overlooked in the decision? Do you think the decision makers were unethical? Explain.

4. Did the team fall prey to groupthink? Explain.

5. Make recommendations on changes that should be made to prevent this type of scenario from repeating itself. I will give you considerable latitude here. I know that we do not know much about the internal workings of Ford so it would be hard to know if the recommendations are practical or feasible. Try to be reasonable.

6. While your team may or may not agree with the concept of Corporate Social Responsibility, please incorporate your ideas for CSR that Ford Managers could have incorporated in their decision making process. Do not make this a major focus or your report. It can be a minor section (1 small paragraph) or a larger section (if you are a proponent).

Format Instructions

8 pages, double spaced, with a normal 12-point font and 1-inch margins. You must also include citations and a reference page. Grammar and spelling count.

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Review TestReview Test Submission: Exam 2
Course Princ of Mgt & Organization

Test Exam 2

Started 6/14/15 8:35 PM

Submitted 6/14/15 9:26 PM

Status Completed

Results Displayed Submitted Answers, Correct Answers, Feedback

• Question 1

0 out of 2 points

__________ control occurs through direct supervision or administrative systems.

• Question 2

2 out of 2 points

Control that focuses on what is happening during work in process is called __________ control.

• Question 3

2 out of 2 points

Plans that identify the long-term direction for the organization, including a vision of what and where the organization wants to be in the longer-term, are called __________ plans.

• Question 4

2 out of 2 points

Individuals who ignore information that would otherwise signal the presence of a performance threat or opportunity, and who prefer not to make decisions are said to be:

• Question 5

2 out of 2 points

A situation that offers the possibility of a better future if the right steps are taken is called a __________.

• Question 6

2 out of 2 points

The process of inspiring others to work hard to accomplish important tasks is called __________.

• Question 7

2 out of 2 points

__________ leadership is inspirational and arouses extraordinary effort and performance.

• Question 8

0 out of 2 points

The “foundation” of any control system is measuring performance and:

• Question 9

2 out of 2 points

The ability to get someone else to do something that you want done is called __________.

• Question 10

2 out of 2 points

The ability to gather and use information to solve problems is called __________.

• Question 11

2 out of 2 points

A process by which one establishes lower-level objectives in order to meet higher-level objectives is called __________

• Question 12

0 out of 2 points

The belief that ethical behavior respects and protects fundamental rights is called the __________ view.

• Question 13

2 out of 2 points

The ability to influence the behavior of others because of a special knowledge and skill is called __________ power.

• Question 14

2 out of 2 points

Pary’s doughnuts can produce only 100 doughnuts a day. The variable cost incurred per unit is $2 and fixed costs incurred per day is $500. At what price should a doughnut be sold to break even?

• Question 15

0 out of 2 points

John is a department manager. Some of those who report to him are his after work buddies. Because of this, John often lets his buddies violate department policies while insisting that others follow them. John is guilty of not adhering to the __________ view of moral reasoning.

• Question 16

2 out of 2 points

Specific results that one wishes to achieve are called _________.

• Question 17

2 out of 2 points

__________ justice focuses on the fair application of policies and rules to all

• Question 18

2 out of 2 points

Mary’s manager has told her that if she can bring her project in on time, she will get an extra bonus of $10,000. Mary’s manager is using __________ power.

• Question 19

2 out of 2 points

Stretch goals are __________.

• Question 20

2 out of 2 points

The capability to punish or withhold positive outcomes as a way of influencing the behavior of other people is called __________ power.

• Question 21

2 out of 2 points

A(n) __________ is a measure of performance results in terms of quantity, quality, cost, or time.

• Question 22

2 out of 2 points

The two most common types of objectives in the management by objectives process are work related improvement and __________ objectives.

• Question 23

2 out of 2 points

__________ management makes sure that specific activities required to complete a project are planned well and accomplished on time.

• Question 24

2 out of 2 points

A leader with little concern for task and people has a(n) __________ style.

• Question 25

2 out of 2 points

__________ justice is the degree to which others are treated with respect.

• Question 26

2 out of 2 points

Plans that specifically identify how different parts of the organization will contribute to accomplishing strategic plans are called __________ plans.

• Question 27

2 out of 2 points

The process of setting goals and objectives and determining how to accomplish them is called __________.

• Question 28

2 out of 2 points

The Vroom-Jago model:

• Question 29

2 out of 2 points

Most people are comfortable with a time horizon of:

• Question 30

2 out of 2 points

Plans that cover a year or less are called __________ plans.

• Question 31

2 out of 2 points

Which of the following are leadership styles in the Hersey-Blanchard leadership model?

• Question 32

2 out of 2 points

The belief that ethical behavior treats all people impartially and fairly is called the __________ view.

• Question 33

2 out of 2 points

Personal beliefs such as honesty, caring, and integrity are called __________.

• Question 34

2 out of 2 points

According to which of the following effective leadership traits, successful leaders enjoy influencing others to achieve shared goals?

• Question 35

0 out of 2 points

Broad beliefs about what is appropriate behavior are called __________.

• Question 36

2 out of 2 points

A decision making environment in which you lack complete information, and it is difficult if not impossible to assign probabilities to the outcomes is called a(n) __________ environment.

• Question 37

2 out of 2 points

__________ is the process of measuring performance and taking action to ensure desired results.

• Question 38

2 out of 2 points

__________ is/are used to graphically display trends, so that exceptions to quality standards can be identified.

• Question 39

2 out of 2 points

The __________ view considers ethical behavior to be that which delivers the greatest good to the greatest number of people.

• Question 40

2 out of 2 points

Serving others, helping them use their talents to help organizations to best serve society, is called __________ leadership.

• Question 41

0 out of 2 points

__________ are a set of standards for what is right and wrong in our conduct.

• Question 42

0 out of 2 points

UPS carefully measures the routes and routines of its drivers to establish the times expected for each delivery. When a delivery manifest is scanned as completed, the driver’s time is registered in an electronic performance log that is closely monitored by supervisors. UPS is using __________ comparisons.

• Question 43

2 out of 2 points

The quality control manager at Athens, Inc. requires zero defects on all parts received from its suppliers. This is an example of a(n) __________.

• Question 44

2 out of 2 points

The belief that ethical behavior advances long term self-interests is called the __________ view.

• Question 45

2 out of 2 points

If you argue for increasing the dues for your student organization in order to keep the club solvent, even though some of the members might not be able to afford the increase, you are taking the __________ approach to moral reasoning.

• Question 46

2 out of 2 points

A manager stops by before a shift to see if everything is ready to go. This is an example of a(n) __________ control.

• Question 47

2 out of 2 points

__________ control influences behavior through norms and expectations set by the organization’s culture.

• Question 48

2 out of 2 points

The three types of decision making environments are __________, __________, and __________.

• Question 49

2 out of 2 points

A __________ is a clear sense of the future.

• Question 50

2 out of 2 points

Beliefs that good grades are obtained through good study habits or luck in getting the “right” test questions or sitting beside “smart” friends are all examples of __________.Submission: Exam 1
*******************************************************************

Review Test Submission: Exam 2
Course Princ of Mgt & Organization

Test Exam 2

Started 6/14/15 8:35 PM

Submitted 6/14/15 9:26 PM

Status Completed

Results Displayed Submitted Answers, Correct Answers, Feedback

• Question 1

0 out of 2 points

__________ control occurs through direct supervision or administrative systems.

• Question 2

2 out of 2 points

Control that focuses on what is happening during work in process is called __________ control.

• Question 3

2 out of 2 points

Plans that identify the long-term direction for the organization, including a vision of what and where the organization wants to be in the longer-term, are called __________ plans.

• Question 4

2 out of 2 points

Individuals who ignore information that would otherwise signal the presence of a performance threat or opportunity, and who prefer not to make decisions are said to be:

• Question 5

2 out of 2 points

A situation that offers the possibility of a better future if the right steps are taken is called a __________.

• Question 6

2 out of 2 points

The process of inspiring others to work hard to accomplish important tasks is called __________.

• Question 7

2 out of 2 points

__________ leadership is inspirational and arouses extraordinary effort and performance.

• Question 8

0 out of 2 points

The “foundation” of any control system is measuring performance and:

• Question 9

2 out of 2 points

The ability to get someone else to do something that you want done is called __________.

• Question 10

2 out of 2 points

The ability to gather and use information to solve problems is called __________.

• Question 11

2 out of 2 points

A process by which one establishes lower-level objectives in order to meet higher-level objectives is called __________

• Question 12

0 out of 2 points

The belief that ethical behavior respects and protects fundamental rights is called the __________ view.

• Question 13

2 out of 2 points

The ability to influence the behavior of others because of a special knowledge and skill is called __________ power.

• Question 14

2 out of 2 points

Pary’s doughnuts can produce only 100 doughnuts a day. The variable cost incurred per unit is $2 and fixed costs incurred per day is $500. At what price should a doughnut be sold to break even?

• Question 15

0 out of 2 points

John is a department manager. Some of those who report to him are his after work buddies. Because of this, John often lets his buddies violate department policies while insisting that others follow them. John is guilty of not adhering to the __________ view of moral reasoning.

• Question 16

2 out of 2 points

Specific results that one wishes to achieve are called _________.

• Question 17

2 out of 2 points

__________ justice focuses on the fair application of policies and rules to all

• Question 18

2 out of 2 points

Mary’s manager has told her that if she can bring her project in on time, she will get an extra bonus of $10,000. Mary’s manager is using __________ power.

• Question 19

2 out of 2 points

Stretch goals are __________.

• Question 20

2 out of 2 points

The capability to punish or withhold positive outcomes as a way of influencing the behavior of other people is called __________ power.

• Question 21

2 out of 2 points

A(n) __________ is a measure of performance results in terms of quantity, quality, cost, or time.

• Question 22

2 out of 2 points

The two most common types of objectives in the management by objectives process are work related improvement and __________ objectives.

• Question 23

2 out of 2 points

__________ management makes sure that specific activities required to complete a project are planned well and accomplished on time.

• Question 24

2 out of 2 points

A leader with little concern for task and people has a(n) __________ style.

• Question 25

2 out of 2 points

__________ justice is the degree to which others are treated with respect.

• Question 26

2 out of 2 points

Plans that specifically identify how different parts of the organization will contribute to accomplishing strategic plans are called __________ plans.

• Question 27

2 out of 2 points

The process of setting goals and objectives and determining how to accomplish them is called __________.

• Question 28

2 out of 2 points

The Vroom-Jago model:

• Question 29

2 out of 2 points

Most people are comfortable with a time horizon of:

• Question 30

2 out of 2 points

Plans that cover a year or less are called __________ plans.

• Question 31

2 out of 2 points

Which of the following are leadership styles in the Hersey-Blanchard leadership model?

• Question 32

2 out of 2 points

The belief that ethical behavior treats all people impartially and fairly is called the __________ view.

• Question 33

2 out of 2 points

Personal beliefs such as honesty, caring, and integrity are called __________.

• Question 34

2 out of 2 points

According to which of the following effective leadership traits, successful leaders enjoy influencing others to achieve shared goals?

• Question 35

0 out of 2 points

Broad beliefs about what is appropriate behavior are called __________.

• Question 36

2 out of 2 points

A decision making environment in which you lack complete information, and it is difficult if not impossible to assign probabilities to the outcomes is called a(n) __________ environment.

• Question 37

2 out of 2 points

__________ is the process of measuring performance and taking action to ensure desired results.

• Question 38

2 out of 2 points

__________ is/are used to graphically display trends, so that exceptions to quality standards can be identified.

• Question 39

2 out of 2 points

The __________ view considers ethical behavior to be that which delivers the greatest good to the greatest number of people.

• Question 40

2 out of 2 points

Serving others, helping them use their talents to help organizations to best serve society, is called __________ leadership.

• Question 41

0 out of 2 points

__________ are a set of standards for what is right and wrong in our conduct.

• Question 42

0 out of 2 points

UPS carefully measures the routes and routines of its drivers to establish the times expected for each delivery. When a delivery manifest is scanned as completed, the driver’s time is registered in an electronic performance log that is closely monitored by supervisors. UPS is using __________ comparisons.

• Question 43

2 out of 2 points

The quality control manager at Athens, Inc. requires zero defects on all parts received from its suppliers. This is an example of a(n) __________.

• Question 44

2 out of 2 points

The belief that ethical behavior advances long term self-interests is called the __________ view.

• Question 45

2 out of 2 points

If you argue for increasing the dues for your student organization in order to keep the club solvent, even though some of the members might not be able to afford the increase, you are taking the __________ approach to moral reasoning.

• Question 46

2 out of 2 points

A manager stops by before a shift to see if everything is ready to go. This is an example of a(n) __________ control.

• Question 47

2 out of 2 points

__________ control influences behavior through norms and expectations set by the organization’s culture.

• Question 48

2 out of 2 points

The three types of decision making environments are __________, __________, and __________.

• Question 49

2 out of 2 points

A __________ is a clear sense of the future.

• Question 50

2 out of 2 points

Beliefs that good grades are obtained through good study habits or luck in getting the “right” test questions or sitting beside “smart” friends are all examples of __________.

************************************************************************

Review Test Submission: Exam 3
Course Princ of Mgt & Organization

Test Exam 3

Results Displayed Submitted Answers, Correct Answers, Feedback

• Question 1

2 out of 2 points

A comprehensive action plan that identifies long-term direction for an organization is called a(n) __________.

• Question 2

2 out of 2 points

An example of a question asked at the business strategy level is:

• Question 3

2 out of 2 points

__________ is (are) essential to the performance of a virtual structure.

• Question 4

0 out of 2 points

A strategy that focuses on offering products that are unique with respect to competitors’ products is called a(n) _________ strategy.

• Question 5

2 out of 2 points

The recommendation of the BCG matrix on question marks is retrenchment or __________.

• Question 6

2 out of 2 points

A(n) __________ strategy is one that guides activities within a specific area such as engineering and marketing.

• Question 7

2 out of 2 points

When implementing goal-setting theory, all of the following should be done EXCEPT:

• Question 8

2 out of 2 points

The process of managing how an employee grows and progresses in responsibility from one point to another is called __________.

• Question 9

2 out of 2 points

Empowered cross functional teams are most likely to be found in a(n) __________ organization.

• Question 10

2 out of 2 points

A cross-functional team member in a matrix structure reports to __________ manager(s).

• Question 11

2 out of 2 points

An organization chart describes the company’s __________ structure.

• Question 12

2 out of 2 points

The process of increasing job content by adding work planning and evaluating duties normally performed by the supervisor is called job __________.

• Question 13

2 out of 2 points

In Lewin’s “planned change” process, the step at which change is stabilized is called __________.

• Question 14

2 out of 2 points

Which of the following is NOT a part of a SWOT analysis?

• Question 15

2 out of 2 points

The higher order of needs in Maslow’s hierarchy of needs include self-actualization and __________.

• Question 16

2 out of 2 points

An example of a strategic question at the corporate level is:

• Question 17

2 out of 2 points

A system of shared beliefs and values that guides organizational behavior is called organizational __________.

• Question 18

2 out of 2 points

A deeper level of organizational culture that consists of the beliefs and values shared by the organization members is called a(n) __________ culture.

• Question 19

2 out of 2 points

The beliefs shared by organization’s members are called __________.

• Question 20

2 out of 2 points

A __________ is an unfulfilled physiological or psychological desire.

• Question 21

2 out of 2 points

About __________ percent of age discrimination suits result in some financial settlement in favor of the person filing the claim.

• Question 22

0 out of 2 points

Employment criteria justified by capacity to perform a job is called __________.

• Question 23

2 out of 2 points

Research indicates that as a result of perceived positive inequity, a worker might be expected to produce any of the following behaviors EXCEPT:

• Question 24

2 out of 2 points

__________ is the process of arranging people and resources to work toward a common goal.*

• Question 25

2 out of 2 points

People who are hired on temporary contracts and are not a part of the organization’s permanent workforce are called __________.

• Question 26

2 out of 2 points

The degree to which the job requires completion of a “whole” and identifiable piece of work, one that involves doing a job from beginning to end with a visible outcome is called

• Question 27

2 out of 2 points

The lack of communications between functional departments in a functional structure often results in which of the following?

• Question 28

2 out of 2 points

A strategy that identifies how a division or business unit will compete in its product or service domain is called a __________ strategy.

• Question 29

2 out of 2 points

Internal forces within a person that account for the level, direction, and persistence of effort at work (is) are called __________.

• Question 30

2 out of 2 points

Which of the following is a part of the observable culture in an organization?

• Question 31

2 out of 2 points

Age discrimination is expected to __________ in future years.

• Question 32

2 out of 2 points

A classical management principle regarding delegation is that authority should __________ responsibility

• Question 33

2 out of 2 points

__________ innovation recognizes the potential for valuable innovations to be launched from lower organizational levels and diverse locations, including emerging markets.

• Question 34

2 out of 2 points

During selection, the process that attempts to reveal both the good and bad points of the job is called:

• Question 35

0 out of 2 points

In a matrix structure, who should do the cross-functional team member’s performance appraisal?

• Question 36

2 out of 2 points

The right to privacy at work applies to __________.

• Question 37

2 out of 2 points

A manager who nags an employee everyday does not nag when the employee completes a project on time. This is an example of __________.

• Question 38

2 out of 2 points

The levels of strategy used in organizations are corporate, business, and __________.

• Question 39

2 out of 2 points

The right to employment and advancement without regard to race, sex, color, religion, or national origin is called __________.

• Question 40

2 out of 2 points

The process of allocating specific work tasks to individuals and groups is called job__________.

• Question 41

2 out of 2 points

__________ is the process of attracting, developing, and maintaining a high quality workforce.

• Question 42

2 out of 2 points

Which of the following is NOT covered by the Equal Employment Opportunity (EEO) Act?

• Question 43

2 out of 2 points

The process of taking a new idea and putting it into practice is called __________.

• Question 44

2 out of 2 points

Merck—“highest level of scientific excellence,” Whole Foods—“Creating ongoing win-win partnerships with our suppliers,” Fedex—“We are honest, ethical, and do the right thing.” This is an example of a __________.

• Question 45

2 out of 2 points

A(n) __________ strategy pursues change by participation in assessing change needs, values, and goals.

• Question 46

0 out of 2 points

The major difference between a matrix structure and a team structure is that a team structure:

• Question 47

2 out of 2 points

A __________ organization would have a __________ span of control.

• Question 48

2 out of 2 points

__________ splits one job between two people

• Question 49

2 out of 2 points

The web-based business model of __________ involves providing free listings from online merchants for directing potential customers to them.

• Question 50

2 out of 2 points

Locke’s goal setting theory suggests that __________ goals can be motivating factors, if they are the right goals and they are set in the right way.

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Unit 1 Discussion
1.Compare the movie clips. Has our opinion of managers changed much in the last 75 years? Has the art or science of management progressed much since its early days (scientific management) or are we still wrestling over the same problems and issues?

1.How do you feel about managers?

1.While the four functions are dynamic and non-linear, some managers are clearly better at one or two functions than others. Do you think that some functions are more important than others? If so, why and under what situations?

4.Have you ever worked for a good manager? A bad one? What made them good or bad?

5. What are the most important skills for a manager to have?

6.Have you ever worked as a manager? If so, what was the hardest thing for you to do? What did you like and dislike about being a manager? How did you spend your time? What is the hardest thing you’ve ever had to do as a manager

Unit 2 Discussion
1.What color did you turn out to be? Did the explanation for the color accurately describe you? As you look at the description for the other colors, is there one color that you find difficult to work with? While we often complain about personality conflicts at work, how does each color contribute to a successful workplace?

2.Are there “colors” or “personalities” that are easier/more difficult to work with in your career (or even generally)?

1. How do you feel about your current work environment? Are you committed to your organization? Why? Does the material in the text describe your work behaviors? What other factors would you include?

Unit 3 Discussion
1.Your views towards the LPC exercise.
2.How are teams utilized in your workplace? What types of teams are used (e.g., process, cross-functional, etc.)? How are the members of the team selected?

3.What do teams in your organization do well? Where does their performance fall short? Why? What suggestions would you make for improvements?

Unit 4 Discussion
1How would you describe to this manager his or her alternatives in terms of cultural relativism and moral absolutism?

2.What would you identify as the major issues and concerns in terms of the cultural relativism position vs the absolutist position?

3.What action would you recommend in this situation and why?

Unit 6 Discussion
a. Explain why House’s path-goal theory might affect an organization’s decision to adopt a business analytics tool like SAS.

b. How could access to SAS data affect an employee’s high- or low-LMX relationship with their leader?

c. A leader with which leadership style would be most likely to seek out analytical results from SAS? Why?

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