Why has Citibank introduced its Performance scorecard

| September 2, 2016

Question
Why has Citibank introduced its Performance scorecard? What benefits does Citibank expect the performance Scorecard to provide?

What cause and effect linkages are implied in the Performance scorecard?

What characteristics are desirable for measures used to evaluate and reward performance? Discuss the performance scorecard’s measures in relation to the characteristic you identified.

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