Utilising the case analysis report from assessment 1, the student will undertake to provide a report critiquing the service provider and completing a ‘gap analysis’. Using this gap analysis the student will make recommendations utilising the following theories. 1.

| February 2, 2018

Utilising the case analysis report from assessment 1, the student will undertake to provide a report critiquing the service provider and completing a ‘gap analysis’. Using this gap analysis the student will make recommendations utilising the following theories. 1. Utilisation of technology to improve service delivery and the consumer experience 2. Discuss capacity demand issues and how this may be addressed to optimise sales and revenue. Ensure that you consider peak and off pe …

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