USA Airlines uses the following performance measures. Classify each of the performance measures below into

| December 8, 2017

USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers usingC (customer),P (internal process),I (innovation and growth), orF (financial). 1.Cash flow from operations_____ 2.Number of reports of mishandled or lost baggage_____ 3.Percentage of on-time departures_____ 4.On-time flight percentage_____ 5.Percentage of ground crew trained_____ 6.Return on investment_____ 7.Market value_____ 8.Accidents or safety incidents per mile flown_____ 9.Customer complaints_____10.Flight attendant training sessions attended_____11.Time airplane is on ground between flights_____12.Airplane miles per gallon of fuel_____13.Revenue per seat_____14.Cost of leasing airplanes

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