UMUC IFSM300 stage 2 Summer 2015

| October 3, 2018

UMUC IFSM300 stage 2 Summer 2015
ISFM-300 Case
Study, Stage 2: Technology Solution Proposal

Before
you begin this assignment, you will need to complete all week 2 readings and
review the UMUC Haircuts Case Study. You may wish to review the
“Background for Stage 2” found on page 3 of the Walmart Example;
however, do not copy the format as one is provided Assignment section of this
document.
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Purpose of this Assignment

This assignment gives you the opportunity to
apply your analysis skills to identify a technology solution that will improve
the business process.

This assignment specifically addresses the
following course outcomes to enable you to:

·
Analyze business processes to identify
information systems requirements.

Overview
of Business Process Analysis and Functional Requirements for UMUC Haircuts

In Stage 1 of the Case Study, you performed a
Five Forces Analysis and identified a strategy for competitive advantage and
recommended a business process you felt would help UMUC Haircuts improve their
market position. After careful consideration, Myra thinks that the best
competitive strategy for her to focus on would be Focused Differentiation
has selected that improve through the application of technology.

She has carefully considered the recommended
business processes and feels that the process for improvement that will support
the Business Strategy and result in the best building blocks, and most benefit
would be the Customer and Employee Scheduling.

Strategy for Competitive Advantage: Differentiation
Business Process to Improve: Customer and Employee Scheduling

Business Process Models:

The
first step in identifying the work flow process for the proposed business
process to improve, and you and Myra have developed these; the attached PDF
file, labeled “Stage 2 Process Models”, includes the as-is and to-be
work flow.

High-Level
Requirements:

In a large
company, business and IT would work together to identify the business process
and find ways to improve it. They would then develop the high-level requirements,
often referred to as business requirements that would form the basisfor
evaluating potential solutions. In this case study, you and Myra have already
worked together to develop these deliverables, and they are presented as part
of this document.

The below high-level requirements
establish the scope of the system and represent the baseline requirements for
the Customer and Employee Scheduling.

02/08/2015 – for Spring 2015 ISFM-300 Case Study, Stage2 Page 1

ISFM-300 Case
Study, Stage 2: Technology Solution Proposal

The
system must allow employees to enter their availability and desired
days/times to work.

The
system must allow Myra to review the employee requests and develop a
schedule.

The
system must make the schedule available to employees to review their final
work schedule.

The
system must make the employee schedule available for staff to enter
customer appointments.

The system
must allow Myra and the staff to enter customer appointments.The system
must allow customers to log-in and schedule an appointment.

The
system must keep track of customer appointments, including stylist and
service performed.

The
system must accommodate changes in the employee schedules and customer
appointments, and update schedule accordingly.

The
system must accommodate changes in the customer information stored in the
system.

The system must provide
management reports to Myra showing that include employee workload, number
of customers served, customer contact information, busy times/days, etc.

Software
as a Service (SaaS),

Since UMUC Haircuts is a small business, Myra
would like to take advantage of Software as a Service (SaaS), or cloud-based
systems, which have already been developed and are maintained and operated by a
vendor.

You should conduct research and find a
vendor-provided solution that will support the high level requirement. Be sure
to consider the cost of the solution as you make your choice, so that your
recommended solution will be affordable for Myra.

A list of possible SaaS solutions can be found at
http://www.capterra.com/salon-software/.

Social
Media

Myra has also
asked that you provide some information on how social media could be used by
UMUC Haircuts. If your proposed solution already offers this option, you should
provide details and citations. If it doesn’t, offer some thoughts on how Myra
might use social media to increase customer appointments or build ‘good will’
among her clientele. Be sure to include more than just Facebook and include
citations supporting the use of social media for businesses.

02/08/2015 – for Spring 2015 ISFM-300 Case Study, Stage2 Page 2

ISFM-300 Case
Study, Stage 2: Technology Solution Proposal

Assignment:

Using the provided outline create a document that
includes the following information.

I.
Introduction:

·
At the top of your
paper, show the strategy for competitive advantage and the business process
that you will focus on.

Strategy for
Competitive Advantage:

Just name the strategy Myra selected

Business
Process to Improve:

Just name the business
process Myra selected

Technology
Solution:

Just name your proposed solution

·
Provide a brief
introduction, including the background of the case, why you are writing and
what is to come in your paper. This should only be 3-5 sentences.

Note:You do not need to label this section as
“Introduction” as it is the firstparagraph of your paper.

II.
Business Process Explanation:

·
Identify and explain the
business process in detail. Explain where some of the problems are in the as-is
process. Use the numbers on the diagrams to identify specific areas in the
processes.

Note:Do not identify the specific IT solution, but
discuss how a solutioninvolving some aspect of technology could improve
the process to help reach a competitive advantage.

III.
Proposed Technology Solution:

·
Identify in detail a
specific technology solution to improve the business process.

·
Using information from
your readings, discuss the specific solution, the type of solution it is, and
why you chose this solution.

·
Identify how each of the
high level requirement identified in the overview above are addressed in your
proposed IT solution.

Note:Do
not discuss how it will improve the specific process yet.

02/08/2015 – for Spring 2015 ISFM-300 Case Study, Stage2 Page 3

ISFM-300 Case
Study, Stage 2: Technology Solution Proposal

IV. Social Media:

·
Explain the concept of
social media and identify some of the different types that are available.

·
If your proposed
solution supports social media, describe the implementation and make a
recommendation on whether Myra should use it.

·
If your proposed
solution doesn’t support social media, describe the benefits Myra can gain by
creating one. Be specific on which type should be used.

V.
How the Technology Solution will Improve
the Process:

·
Explain how the specific
technology solution you chose will improve the business process.

·
You should discuss how
and where they are improved in the to-be process with a technology solution.
Use the numbers on the diagrams to identify specific areas in the processes.

VI. Table of Input Process Output (IPO)

Using the below example, create a table in your
paper and then, use the to-be process found in the attached “Stage 2
Process Models” to complete the table for each of process steps identified
in yellow (green highlights are the system response)that includes:

·
Inputs to the process –
include specific items of information or data elements (for example, customer
name) entered into the system as part of the process step.

·
Processing or actions
that the system takes (for example, check calendar to let person know if UMUC
Haircuts is open at the specified time).

·
Outputs of the process –
include specific items of information or data elements (for example,
appointment date) that the system will display or print out for the user to
see.

The responses that you enter into the table for
each requirement must be aligned to the specific business process to be
improved and the data it uses, and it must be appropriate to the UMUC Haircuts
business.
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02/08/2015 – for Spring 2015 ISFM-300 Case Study, Stage2 Page 4

ISFM-300 Case
Study, Stage 2: Technology Solution Proposal

VII. Support for Strategy for Competitive
Advantage:

·
Use course resources and
outside research to explain how your specific proposed solution will support
the strategy for competitive advantage identified in Stage 1.

Note:Your references should include more than what the
vendor provides.

VIII. References:

·
Provide at least one
reference in your paper on an area of your choice; this should be a source
other than those found in the class, text book, or from the vendor’s web site.
In general, the best resources come from reliable sources such as those found
in the UMUC Library Database.

·
Incorporate a properly
formatted APA citation in the text of your document. Then, place an APA style
resource on a reference page at the end of your document.

02/08/2015 – for Spring 2015 ISFM-300 Case Study, Stage2 Page 5

ISFM-300 Case
Study, Stage 2: Technology Solution Proposal

Formatting:

Although you have been provided with an outline,
your paper should not include the Roman numerals. You may want to use section
headers to make them stand out, refer to the APA standard for guidance. This is
an academic paper, similar to what you produce in the business world, and you
should be writing it like that.

For
academic writing, the writer should write in the third person; this means that
the writer avoids pronouns such as: I, we, my, and ours. This method is very
helpful for academic writing, a form in which facts, not opinions, and drives
the tone of the text to be more objective since it takes the individual, the
“self,” out of the writing.

Writing in the third person allows the writer to
come across as unbiased and thus more informed.

·
Use APA formatted citations and
references for any external sources.
·
Include a title page,
and a reference page.

·
Compare your final work
to the rubric to be sure you have met content and quality criteria.

·
Submit your paper as a Word document, or
a document that can be read in Word.

·
Your submission should
include your last name first in the filename: Lastname_firstname_Stage_2

The “right” and “wrong”
answers have to do with whether or not you correctly incorporated the course
vocabulary and concepts from the textbook to support your choices, and that you
address all parts of the assignment. The specific solution you select for an IT
solution is not as important as that it makes sense in light of the course
content.

02/08/2015 – for Spring 2015 ISFM-300 Case Study, Stage2 Page 6

ISFM-300 Case Study, Stage 2: Technology Solution
Proposal

GRADING RUBRIC:

Criteria

90-100%

80-89%

70-79%

Far Above Standards

Above Standards

Meets Standards

5 Points

4 Points

3 Points

Business
process is

Business
process is

Business
process is

B

identified
and explained

identified
and explained

identified
and explained

a

in detail
using course

in detail
using course

in terms of
how a

t

vocabulary,
with a good

vocabulary
with a good

technology
solution

t

Business
Process

explanation
of how a

explanation
of how a

could
improve it using

c

technology
solution

technology
solution

course
vocabulary.

m

Explanation

could
improve it with

could
improve it.

c

reference
used to

a

support
explanation;

u

demonstrates

c

understanding
of course

a

concepts,
analysis,

and/or
critical thinking.

14-15 Points

12-13 Points

10-11 Points

Proposed
technology

Proposed
technology

Proposed
technology

P

solution is
identified in

solution is
identified

solution is
identified

s

detail using
course

using course
vocabulary

using course
vocabulary

a

vocabulary,
is

and is
appropriate to the

and is
appropriate to the

a

appropriate
to the case

case study
and to

case study
and to

t

Proposed
Technology

study and to
improve

improve the
process

improve the
process

n

Solution

the process
identified;

identified;
and

identified.

i

strongly
demonstrates

demonstrates

i

understanding
of course

understanding
of course

l

concepts,
analysis, and

concepts,
analysis, and

o

critical
thinking.

critical
thinking.

c

c

a

t

13-15 Points

12-13 Points

10-11 Points

A correct,
well-

A correct
and convincing

An
explanation of how

T

Social Media

supported and

explanation of how the

the proposed solution

t

Discussion

convincing
explanation

proposed
solution will

will improve
the process

w

of how the
proposed

improve the
process is

is provided
using course

is

solution
will improve the

provided
using course

vocabulary
and

i

process is provided

vocabulary and

concepts.

w

ISFM-300 Case Study, Stage 2: Technology Solution
Proposal

Criteria

90-100%

80-89%

70-79%

Far Above Standards

Above Standards

Meets Standards

using course
vocabulary

concepts.

n

and
concepts.

v

t

s

14-15 Points

12-13 Points

10-11 Points

A correct,
well-

A correct
and convincing

An
explanation of how

T

supported
and

explanation
of how the

the proposed
solution

t

How the
technology

convincing
explanation

proposed
solution will

will improve
the process

w

of how the
proposed

improve the
process is

is provided
using course

is

solution
will improve

solution
will improve the

provided
using course

vocabulary
and

i

the process

process is
provided

vocabulary
and

concepts.

w

using course
vocabulary

concepts.

n

and
concepts.

v

t

s

14-15 Points

12-13 Points

10-11 Points

All of the IPOs are listed

All of the IPOs are listed

All of the IPOs are listed

M

from the provided workflow

from the provided workflow

from
the provided workflow

p

process and demonstrate a

process and demonstrate

process
and are designated

b

strong understanding of

an understanding of course

and demonstrate a basic

o

Table of Input Process

course concepts, analysis

concepts, analysis and

understanding
of course

c

Output (IPO)

and critical thinking; and

critical thinking; and are

concepts or analysis. May

o

are appropriate for the

appropriate for the business

include some action words.

business in the case study

in the case study and the

and the process.

process. Limited use of

Appropriate use of action

action words.

words for each workflow

step.

02/08/2015 – for Spring 2015
ISFM-300 Case Study, Stage2

ISFM-300 Case Study, Stage 2: Technology Solution
Proposal

Criteria

90-100%

80-89%

70-79%

Far Above Standards

Above Standards

Meets Standards

18-20 Points

16-17 Points

14-15 Points

1

A correct,
well

A convincing
explanation

An
explanation is

T

supported
and

is provided
for how the

provided for
how the

t

convincing
explanation

proposed
solution will

proposed
solution will

w

Support for
Strategy

is provided
for how the

support the
Strategy for

support the
Strategy for

f

for
Competitive

proposed
solution will

Competitive
Advantage

Competitive
Advantage

A

Advantage

support the
Strategy for

identified
in Stage 1

identified
in Stage 1

S

Competitive
Advantage

using course
concepts

using course
concepts

a

identified
in Stage 1.

and
vocabulary.

and
vocabulary.

a

c

c

s

9-10 Points

8 Points

7 Points

6

More than
one source

At least one
source

At least one
source

A

other than
the course

other than
the course

other than
the course

c

material is
incorporated

material is
incorporated

material is
incorporated

u

External
Research

and used
effectively.

and used
effectively.

correctly.
Reference is

i

Sources used
are

Source(s)
used are

cited using
APA style.

a

relevant and
timely.

relevant and
timely.

a

References
are

References
are

n

appropriately

appropriately

a

incorporated
and cited

incorporated
and cited

A

using APA
style.

using APA
style.

a

9-10 Points

8 Points

7 Points

6

Report is
very well-

Report
reflects effective

Report is
organized and

R

organized
and is easy to

organization;
there may

may have
some errors

o

read. Very
few or no

be a few
errors in

in sentence
structure,

c

Report
Format

errors
demonstrate

sentence
structure,

grammar and
spelling.

g

correct
sentence

grammar, and
spelling;

Report is
written in third

e

structure,
grammar, and

written in
third person

person.

n

spelling;
written in third

and
presented in a

p

person and presented in

professional format.

a
professional format.

02/08/2015 – for Spring 2015

ISFM-300 Case Study, Stage2

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