umuc hrmn300 full course latest 2015 december [ all discussions [ week 1,4,5,6,7,8 ] all assignments and all quizes ]

| March 31, 2017

Question
discussions

week 1

Student Introductions

Students, tell us something special about where you live, about your long-term career goals, about a favorite vacation spot, or about a favorite pet or hobby or dream. Let’s take the time to meet each other and share something about ourselves!

This is also a great time to add this information in your Profile for all other and future courses.

You should respond to this Discussion topic not later than Saturday!

Please greet at least one other classmate!

Note: Now is the time to post your picture in LEO! In the past academic year, there were three different speakers at SHRM meetings who said, “Post a picture! Blank faces are never appropriate.” If you don’t want your face posted, at least post a picture of your pet or a personal logo. It helps us learn who “you” are much faster too.

Discussion #1

Human Resources (HR) is composed of many integrated activities within an organization. External factors also affect human resource activities and how they are designed, managed and modified.

Of the seven tasks an HR manager does, which do you think is the most challenging? Why?

Use at least one reference to support your discussion. Interact with another student.

Discussion #2

What is the difference between HR plans and HRM strategic plans? How are they the same? How are they different?

Use at least one reference and respond to at least one student.

week 4

Discussion #1
Visit Web sites of three companies you might be interested in working for. Name the companies and list their URLs.

Review the benefits they offer and be prepared to discuss your findings in class.

Does the compensation plan motivate you? Why or why not?

You don’t need to interact with another student.

Discussion #2

Perform an Internet search of average employee turnover cost and report findings from at least three different industries or companies. Name the companies or industries and provide the URLs to these Web sites.

You do not need to interact with another student.

Discussion #3

What types of things will motivate you in your career?

When reviewing a list of benefits, which ones are offered that might motivate you to stay with the organization?

Name at least five items.

Where would these fit on Maslow’s hierarchy of needs and Herzberg’s two-factor theory? Use at least one reference to support your comments and interact with at least one other student.

eweek 5

Discussion #1

Which training delivery method do you think you personally would prefer in a job and why?

What do you see as advantages and disadvantages to each type of training method?

Use at least one reference to support your response.

Interact with another student in the discussion.

Discussion #2

Research OSHA. What are some of the new standards and laws it has recently developed? Outline a training plan for the new standards.

List the sources you have used. You don’t need to interact with another student.

Discussion #3

Why is a career development plan important to develop personally, even if your company doesn’t have a formal plan in place?
List at least three reasons and explain each reason. Use a minimum of one reference to support your comments and interact with at least one classmate.

week 6

Discussion #1What are some common performance issues (at least 3) discussed in the readings or that you found online? What is HR’s role in handling these issues?
Use a minimum of two references and respond to at least one other student.
Discussion #2
Name and describe three best practices for a performance evaluation system. Use at least one reference to support your remarks.
What are the important aspects of an improvement plan? Why are these so important?
Use at least one reference to support your remarks.
Interact with at least one other student in this discussion.

week 7

Discussion #1

Do you agree with unionization within organizations? Why or why not?

When you are hired for your next job, do you think you would prefer to be part of a union or not? Why or why not? This part of the question may be different from the first part. Use a reference to support your position.

Interact with another student.

Discussion #2

Research examples of workplace bullying, write a minimum of four paragraphs about two specific examples.

Have you or anything you have worked with ever been bullied. What did you do about it? Why is this such an important issue in today’s workplace?

Use at least one reference in your post. Interact with another student in the class.

week 8

iscussion #1
Since we are at the end of this class, this is the perfect time to reflect upon the achievement of Course Outcomes and Competencies.

At the end of this course, you will be evaluated on your level of mastery of the following course competencies:

1. Apply principles and practices of human resource function

2. Demonstrate working knowledge of how the human resource function interacts with other functions within the organization

3. Demonstrate knowledge of established criteria in evaluating human resource function

4. Identify areas in need of improvement within a human resource function and provide solutions or recommendations

Considering the activities, assignments, and discussions. what is the most valuable thing you’ve learned from this course?

What has been most useful ?

You don’t need to respond to another student.

Discussion #2

Consider all of the tasks and functions in HR. If you were going to work in HR (regardless of your current interests or degree program), which one would you select and why?

You don’t need to respond to another student.

assignments

Instructions
Use the table provided or create one of your own using the program of your choice—MS Word, MS Excel, etc.—to define each selection method. Explain the nature of the method and its importance. Then list all the advantages and disadvantages for each selection method.

In a separate short report (2-3 pages), recommend the most appropriate selection method or combination of selection methods for this case study, explaining your rationale. Present at least three scholarly sources to support your rationale using APA format.

Cover Page with Name, Date, and Title of Assignment
Use headings to separate the sections of the paper
Page numbers
Double-spacing
Times New Roman, size 12
In-text citations to sources in APA style
Reference page using APA style
References not older than three years old

HR Case Evaluation #2
Instructions
Review and assess the interview questions used by the Southwood School District. Develop a report in which you present your assessment.

As part of this report, develop five additional questions that you believe should be asked by the principal and HR manager when selecting a new employee. Using three external sources, provide supporting rationale to support the five additional questions and any changes to existing questions. Cite external sources using APA format.

Cover Page with Name, Date, and Title of Assignment
Use headings to separate the sections of the paper
Page numbers
Double-spacing
Times New Roman, size 12
In-text citations to sources in APA style
Reference page using APA style
References not older than three years old
Start Date
Oct 4, 2015 11:49 PM
Due Date
Oct 12, 2015 12:00 AM
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Rubric Name: HR Case Evaluation #2 – Rubric 2

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HR Case Evaluation #3
Instructions
The objective of this assessment is to demonstrate your understanding of how the human resource function interacts with other functions in the organization.

Create an agenda for New Employee Orientation at Southwood School. The orientation should last one full day. The new employee will meet with representatives from: HR, Finance, Information Technology and the school administrator.

Set up a schedule and time for each meeting. Give each meeting a subject title and short description.

The description of the meeting should provide in detail the pertinent information the new employee will learn from each representative.

Start Date
Oct 25, 2015 11:58 PM
Due Date
Nov 2, 2015 12:00 AM
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Rubric Name: HR Case Evaluation #3 – Rubric 3

quizes

Week 1

Question 1

Which function involves the entire hiring process, from posting a job to negotiating a salary package?

Resource: textbook, chapter 1

Question options:

a) training

b) worker protection

c) compensation

d) staffing

e) retention

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Question 2

Which plan presents details about how many people should be hired based on revenue expectations?

Resource: textbook, chapter 1

Question options:

a) staffing

b) expansion

c) retention

d) layoff

e) compensation

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Question 3

In which stage within the staffing function do HR officers find people to fill open positions?

Resource: textbook, chapter 1

Question options:

a) selection

b) development of a retention plan

c) recruitment

d) development of a staffing plan

e) compensation

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Question 4

In which stage within the staffing function are HR candidates interviewed and finalized, and an appropriate compensation package negotiated with them?

Resource: textbook, chapter 1

Question options:

a) recruitment

b) compensation

c) selection

d) development of a retention plan

e) development of a staffing plan

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Question 5

Which of the following statements is true with regard to development of workplace policies and HR?

Resource: Textbook, chapter 1

Question options:

a) HR departments autonomously develop policies that apply to the whole organization.

b) Dress code and internet usage at work do not come under the purview of workplace policies.

c) Developing the language describing workplace policies is the job of the HR department.

d) Workplace policies, once established, are permanent and cannot be amended.

e) All organizations have the identical policies to ensure fairness and continuity within the organization.

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Question 6

Which term describes anything the employee receives for his or her work?

Resource: textbook, chapter 1

Question options:

a) debt

b) compensation

c) exemption

d) taxation

e) capital

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Question 7

What is an ideal compensation package expected to do?

Resource: textbook, chapter 1

Question options:

a) negate the influence of the industry’s standard pay for the job

b) reward employees for the days of actual work and penalize vacations and sick leave

c) exempt all employees from taxation on their income

d) reward all employees uniformly irrespective of experience and education

e) consider what other people performing similar jobs are being paid

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Question 8

Which function involves keeping and motivating employees to stay with the organization?

Resource: textbook, chapter 1

Question options:

a) retention

b) worker protection

c) recruitment

d) selection

e) training

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Question 9

Which of the following is an internal factor influencing the organization?

Resource: textbook, chapter 1

Question options:

a) compensation and benefits administration

b) health-care costs

c) globalization and offshoring

d) changes to employment laws

e) aging baby boomers

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Question 10

Which of the following is an external factor influencing organizations?

Resource: textbook, chapter 1

Question options:

a) dealing with laws affecting employment

b) training and development

c) worker protection

d) workforce diversity

e) development of workplace policies

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Question 11

What external factor was affected by the retirement of baby boomers and has influenced organizations?

Resource: textbook, chapter 1

Question options:

a) social networking

b) technology

c) a highly educated workforce

d) globalization and offshoring

e) changing workforce demographics

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Question 12

What type of schedules result when employees are allowed to set their own schedules?

Resource, chapter 1

Question options:

a) uniform

b) autonomous

c) standardized

d) flexible

e) fixed

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Question 13

What is the term for a work arrangement that allows employees to work from home or a remote location for a specified period of time?

Resource: textbook, chapter 1

Question options:

a) offshoring

b) cyberloafing

c) hotdesking

d) telecommuting

e) multitasking

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Question 14

Which concept examines the moral rights and wrongs of certain situations?

Resource: textbook, chapter 1

Question options:

a) biases

b) goals

c) ethics

d) ideas

e) beliefs

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Question 15

What is the name for the plan that gives all employees a minimum level of benefits and a set amount to spend on flexible benefits, such as additional healthcare or vacation time?

Resource: textbook, chapter 1

Question options:

a) fixed

b) golden parachute

c) 401(k)

d) profit sharing

e) cafeteria

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Question 16

Which term refers to the number of employees who leave a company in a particular period of time?

Resource: textbook, chapter 1

Question options:

a) staffing plan

b) capital

c) retention rate

d) yield ratio

e) turnover

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Question 17

What type of organization is characterized by its lack of physical locations such that all employees work from home or a location of their choice, to help contain costs?

Resource: textbook, chapter 1

Question options:

a) centralized

b) traditional

c) hierarchical

d) virtual

e) formal

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Question 18

What is the term used to describe lost productivity as a result of an employee using a work computer for personal reasons?

Resource: textbook, chapter 1

Question options:

a) coworking

b) offshoring

c) hotdesking

d) telecommuting

e) cyberloafing

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Question 19

Gina Rogers, CEO of Atwood Academic Publishing Inc., has asked Malcolm Mendez, her HR manager, to conduct a discreet and careful study of how much time in the workday her employees use the internet for personal use. After this study, she and her HR department prepared and implemented an internet usage policy that has caused much resentment among her employees. What did the employees do that necessitated this internet usage policy?

Resource: textbook, chapter 1

Question options:

a) telecommuting

b) safety violations

c) coworking

d) absenteeism

e) cyberloafing

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Question 20

Which of the following is an implication of the retirement of baby boomers?

Resource: textbook, chapter 1

Question options:

a) The current workforce will adequately compensate the manpower shortage left behind by baby boomers.

b) Baby boomers will live longer, resulting in higher health-care costs for the current workforce.

c) The current workforce will pay less toward the Social Security needs than those of the baby boomer generation.

d) The baby boomers’ knowledge and expertise will be transferred to the current workforce because it is formalized.

e) Baby boomers will survive in sufficient comfort owing to the abundant savings they collected over decades.

Week 3 Quiz

Question 1

The data gathered from forecasting helps the recruitment process by _________.

Resource: textbook, chapter 4

Question options:

a) listing out the tasks, duties, and responsibilities of a job

b) pointing out the demographic characteristics of the workforce

c) providing a job specification describing skills required for the job

d) determining how many people must be hired

e) creating ways to modify, change, and enrich the job

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Question 2

Which of the following is the first stage in the recruitment process?

Resource: textbook, chapter 4

Question options:

a) exercise the bidding system

b) identify the best recruitment strategies

c) implement a recruiting strategy

d) acknowledge a job opening

e) create job descriptions

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Question 3

Which of these processes was established with the purpose of helping internal candidates apply for a job vacancy in the same organization?

Resource: textbook, chapter 4

Question options:

a) surveillance systems

b) job analysis

c) job rotation

d) bidding system

e) EEOC regulations

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Question 4

In the recruitment process, a protocol involves a __________.

Resource: textbook, chapter 4

Question options:

a) predetermined, systematic procedure for how applications and résumés will be processed

b) discussion of the skills and abilities the person must have in order to perform the job

c) list of tasks, duties, and responsibilities of a job

d) blueprint of plans focused on modifying or changing the job to make it more effective

e) format presenting the criteria against which performance appraisals will be compiled

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Question 5

A job analysis largely entails __________.

Resource: textbook, chapter 4

Question options:

a) evaluation and selection of the best recruiting strategies for the company

b) research and study to review job responsibilities of current employees

c) creation of proper staffing plans and forecasting to determine manpower requirements

d) announcement of open positions to everyone in and outside of the company

e) rounds of interviews with potential candidates to select the best person for the job opening

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Question 6

A list of tasks, duties, and responsibilities of a job resulting from the stage of job analysis is called a __________.

resource: textbook, chapter 4

Question options:

a) referral report

b) job description

c) job protocol

d) standard operating procedure

e) job announcement

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Question 7

Which of these is an example of a competency-based job analysis?

Resource: textbook, chapter 4

Question options:

a) preparing daily sales reports

b) writing performance evaluations

c) working with data analysis tools

d) assisting customers

e) making cold calls

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Question 8

In 1986, Congress adopted the Immigration Reform and Control Act with the purpose of __________.

Resource: textbook, chapter 4

Question options:

a) creating a system that allows for release of information requested by the government

b) enforcing equal employment regulations in all U.S. companies

c) undertaking domestic and international investigations and surveillance activities

d) establishing the standard rate of pay or other forms of compensation for different jobs

e) preserving jobs for those who have legal documentation to work in the United States

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Question 9

_______________ is used by an employer to verify an employee’s identity and to establish that the worker is eligible to accept employment in the United States.

Resource: textbook, chapter 4

Question options:

a) Form 1040

b) BFOQ form

c) INS I-9

d) The worker

e) Form 990

f) Form 550

View Feedback

Question 10

Which of these statements is true?

Textbook, chapters 3 and 4

Question options:

a) EEOC regulations apply to all companies irrespective of their size.

b) National origin does not come under the purview of the EEOC laws.

c) Displaying EEOC policy in the workplace is optional.

d) EEOC functions involve data collection and investigation of discrimination claims.

e) A 50-year-old pilot can appeal to the EEOC against an airline that refused to hire him because of safety concerns.

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Question 11

The implication of the BFOQ in the recruitment is that __________.

Resource: textbook, chapter 4

Question options:

a) companies are not required to present justifications of their BFOQ-based decisions

b) recruiters must hire people on the basis of the equal employment laws at all times

c) companies should seek legal counsel before assuming that a BFOQ applies

d) customers’ preference for a specific gender or race are a valid BFOQ

e) the selection process should incorporate race and gender as criteria for all jobs

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Question 12

Which of these statements is true regarding disparate impact?

Resource: textbook, chapter 4

Question options:

a) It relates to one person who has faced a discriminatory practice in the recruitment process.

b) It typically has an adverse effect on the majority of people in the community facing discrimination.

c) It provides a ready and clear understanding of the factor causing the discrimination.

d) It represents the only mode of understanding employment discrimination cases.

e) It examines the role of a process rather than a conscious intention to discriminate.

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Question 13

When a company has a temporary vacancy for a lower-level job for which it does not want to hire an individual permanently, it approaches __________.

Resource: textbook, chapter 4

Question options:

a) campus recruiters

b) executive search firms

c) professional organizations

d) corporate recruiters

e) staffing firms

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Question 14

A type of recruitment strategy that involves a planned program to access potential candidates who are known to current employees is a(n) __________.

Resource: textbook, chapter 4

Question options:

a) campus recruitment program

b) employee referrals program

c) Internet recruiting program

d) event-based recruiting program

e) external recruitment program

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Question 15

A __________ involves selecting an employee characteristic to be measured, and then identifying which questions on the application predict the desired behavior.

Resource: textbook, chapter 5

Question options:

a) weighted application form

b) work sample report

c) personal data sheet

d) biographical information blank

e) job knowledge form

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Question 16

__________ refers to the degree to which selection techniques yield similar data over time.

Resource: textbook, chapter 5

Question options:

a) Validity

b) Reliability

c) Objectivity

d) Ambiguity

e) Sensitivity

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Question 17

Which of the following is a feature of an unstructured interview?

Resource: textbook, chapter 5

Question options:

a) It focuses exclusively on questions around the specific job for which the candidate is interviewing.

b) It uses a set of standardized questions based on the job analysis.

c) The expected or desired answers to the questions being asked are determined ahead of time.

d) It allows the interviewer to rate responses as the candidate provides answers.

e) Specific questions about the candidate’s background in relation to his or her résumé might be used.

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Question 18

Which of these statements is true regarding nondirective interviews?

Resource: textbook, chapter 5

Question options:

a) They consist of the interviewer and the candidate and involve a series of questions being asked and answered.

b) They are typically used to narrow the list of people receiving a traditional interview.

c) The candidate essentially leads the discussion, though the interviewer may provide some general questions.

d) A set of standardized questions based on job analysis is used.

e) They are used when there is no specific job opening.

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Question 19

__________ occurs when an interviewer becomes biased because of one positive or negative trait a candidate possesses.

Resource: textbook, chapter 5

Question options:

a) Recency bias

b) Nonverbal behavior bias

c) Contrast bias

d) Halo/reversed halo effect

e) Cultural noise bias

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Question 20

Generalization bias can occur when __________.

Resource: textbook, chapter 5

Question options:

a) an interviewer assumes that the way someone behaves in an interview is how he or she will always behave

b) a candidate thinks he or she knows what the interviewer wants to hear, and answers the questions based on that assumption

c) an interviewer focuses on one positive or negative trait a candidate possesses

d) an interviewer relies on an intuitive feeling about a candidate

e) the interviewer most clearly remembers candidates interviewed most recently

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Week 4

Question 1

Which policy can be described as paying the going rate for a particular job, within a particular market, based on research and salary studies?

Resource: chapter 6, section 2, “Developing a Compensation Package.”

Question options:

a) market compensation policy

b) broadbanding policy

c) competency-based policy

d) skill-based policy

e) management fit policy

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Question 2

Which of the following is an internal pay factor?

Resource: chapter 6, section 2, “Developing a Compensation Package.”

Question options:

a) type of industry

b) unemployment rates

c) inflation

d) cost of living

e) current economic state

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Question 3

Which of the following is a factor that can lead to mandated pay scales?

Resource: chapter 6, section 2, “Developing a Compensation Package.

Question options:

a) inflation

b) cost of living

c) current economic state

d) type of industry

e) presence of unions

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Question 4

What is defined as the process of determining the relative worth of jobs to determine pay structure?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) job design

b) job enrichment

c) job enlargement

d) job evaluation

e) job specification

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Question 5

What is a type of job evaluation method in which job titles are listed and arranged in order of importance to the organization?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) job classification system

b) point-factor system

c) paired comparison method

d) Hay profile method

e) job ranking system

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Question 6

Which of the following is a job evaluation system in which every job is categorized based on the knowledge and skills required for the job, years of experience, and amount of authority for a particular job?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) job ranking system

b) paired comparison method

c) point-factor system

d) job classification system

e) Hay profile method

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Question 7

Which of the following is true of pay grading?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) The system ensures fairness and leaves little room for discrimination in pay.

b) This method is most appropriate when an organization seeks to hire the best talent.

c) Once the levels are developed, each job is assigned the same pay grade.

d) Everyone performing the same job is not rewarded equally in this system.

e) When employees receive minimal raises, they move to a higher pay grade.

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Question 8

Which of these pay level models cuts down the number of pay levels, enabling a broader range of pay and more flexibility within each level?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) pay grading system

b) variable pay system

c) delayering and banding process

d) management fit model

e) going rate model

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Question 9

Which of these pay level models is appropriate for a company if market pressures or labor supply-and-demand pressures greatly impact the company?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) delayering and banding

b) pay grading system

c) broadbanding

d) going rate model

e) management fit model

View Feedback

Question 10

Which type of system states that salary levels are based on an employee’s traits or characteristics?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) pay grading

b) broadbanding

c) skill-based pay

d) competency-based

e) variable pay

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Question 11

Which statement accurately describes equity theory?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) People will perform well only when their job-related skills are acknowledged and rewarded amply.

b) People will put in only as much work as they expect to receive in rewards.

c) People will evaluate their own satisfaction with their compensation/inputs by comparing it to others’ compensation/inputs.

d) If high performance is followed by a reward, high performance is likely to happen in the future.

e) People are highly motivated to work in the absence of the pressure caused by variable pay systems.

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Question 12

What type of strategy do global companies use to develop a compensation system that allows for a one pay system for all employees, regardless of where they live?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) localized

b) secondary

c) centralized

d) domestic

e) comparable

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Question 13

How would you describe the type of compensation given for meeting certain performance standards, such as meeting sales targets?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) incentives

b) tax exemptions

c) fringe benefits

d) health benefits

e) 401(k) plans

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Question 14

Which of the following statements is true?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) Fringe benefits, health benefits, and 401(k) plans are a part of one’s salary.

b) Salary is inclusive of compensation for overtime work.

c) Total pay is divided into pay and incentives.

d) Hourly wage and piecework system are forms of incentives.

e) Pay is the hourly, weekly, or monthly salary an employee earns.

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Question 15

Which of the following legal provisions established a minimum wage for jobs and other conditions for pay?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) Social Security Act of 1935

b) Equal Pay Act of 1963

c) Federal Unemployment Tax Act (FUTA)

d) Fair Labor Standards Act (FLSA)

e) Federal Employees Compensation Act (FECA)

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Question 16

Which of the following legal provisions requires employers to withdraw funds from workers’ paychecks to pay for retirement benefits?

Resource: chapter 6, section 3, “Types of Pay Systems.”

Question options:

a) Equal Pay Act of 1963

b) Health Insurance Portability and Accountability Act (HIPAA)

c) Social Security Act of 1935

d) Fair Labor Standards Act (FLSA)

e) Federal Employees Compensation Act (FECA)

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Question 17

Which of the following differentiates between stock options and employee stock ownership plans?

Resource: chapter 6, section 4, “Other Types of Compensation.”

Question options:

a) Stock options allow employees to buy stock at a fixed price, while employee stock ownership plans involve giving stock as reward for performance.

b) Stock options have a short-term validity, while employee stock ownership plans are applicable in the longer run.

c) Stock options are provided on a team basis, while employee stock ownerships are offered at the divisional level.

d) Stock options are available to employees only, while employee stock ownership plans are given to outsiders too.

e) Stock options are a part of the salary received, while employee stock ownership plans are a form of the other compensations.

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Question 18

Which of the following represents a supplementation of pay for employees in response to the yearly rise in inflationary rates?

Resource: chapter 6, section 4, “Other Types of Compensation.”

Question options:

a) spot bonus plans

b) cost-of-living annual increases

c) medical insurance plans

d) merit pay

e) profit-sharing plans

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Question 19

Which of the following is a feature of a fee-for-service health care plan?

Resource: chapter 6, section 4, “Other Types of Compensation.”

Question options:

a) There may be a limited number of physicians and specialists for the employee to see.

b) Prior approval from a primary care physician is required before seeing specialists.

c) People are required to pay for medical expenses out of pocket and then request reimbursement for them.

d) Medical services obtained will usually require a copayment by the employee.

e) There is an out-of-pocket expense for the employee when he or she goes outside the plan to visit a doctor.

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Question 20

Which of these statements is true of 401(k) plans?

Resource: chapter 6, section 4, “Other Types of Compensation.”

Question options:

a) These plans are freely available and do not create an additional administrative cost for the company.

b) A 401(k) plan is a plan set up by the organization, and employees directly deposit money from their paycheck into the plan.

c) These plans give all employees a minimum level of benefits and a set amount to spend on flexible benefits, such as additional health care or vacation time.

d) If an employee leaves the job, his or her 401(k) plan expires.

e) Employee Retirement Income Security Act (ERISA) makes it mandatory for employers to offer a pension or 401(k) plan.

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Week 5

Question 1

The first step in an effective employee training is the stage of

Question options:

a) career development

b) external training

c) orientation

d) mentoring

e) in-house training

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Question 2

Which of the following is true regarding in-house training?

Question options:

a) Sending an employee to attend seminars and conferences is an example.

b) It represents the last step in the employee training and development program.

c) It involves learning opportunities developed by the organization in which they are used.

d) It is the process of welcoming a new employee into the organization.

e) It typically is conducted as a one-time event by external trainers.

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Question 3

Which of the following is an example of technical training?

Question options:

a) Nicole has recently become a supermarket cashier, and much of her training involves learning how to bill goods quickly and correctly for customers.

b) An industrial chemical plant in the suburbs conducts training to ensure that employees are protected from injuries caused by work-related accidents.

c) Mr. Jones has recently incorporated a training module to enhance the interpersonal skills of his new employees, as it will add value to their performance.

d) All employees who join McAdams Hot Meals, a restaurant chain, have to attend training to understand the special implications of ethics in the food industry.

e) Michael has to attend a training session that will help his team make effective decisions, troubleshoot quickly, and communicate better.

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Question 4

Which of these statements is true with regard to the International Organization for Standardization, or ISO?

Question options:

a) The ISO14000 is the set of standards for quality management.

b) Organizations like ISO measure quality in terms of qualitative judgments.

c) The ISO has failed to develop adequate quality standards to cover all goods.

d) The ISO9000 is the set of standards for environmental management.

e) Globalization has made the ISO quality standards more relevant and necessary.

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Question 5

A soft skills program is likely to include modules on

Question options:

a) the theory and practical uses of an advancement in technology

b) team-building exercises and team development skills

c) social etiquette and desirable personal habits

d) the ISO9000 standards

e) evacuation plans, fire drills, and first-aid tips

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Question 6

Which of the following is a difference between team training and managerial training?

Question options:

a) Team training has an external orientation; management training has an internal orientation.

b) Team training is conducted for employees who are experienced in the company; managerial training is for novices.

c) Team training involves all employees working in groups; managerial training is aimed at candidates for promotion.

d) Team training occurs on an individual basis; managerial training occurs through in-house training exclusively.

e) Team training involves administrative aspects of a job; managerial training focuses on cohesiveness among employees.

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Question 7

Which of these is a defining feature of on-the-job coaching?

Question options:

a) lunchtime training sessions

b) in-house facilitation

c) job-swapping with superiors

d) external trainers

e) study of another culture and society

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Question 8

The process by which an employee is trained and developed by an experienced advisor who has direct investment in the development of an employee is called

Question options:

a) peer-to-peer learning

b) team training

c) self-paced learning

d) internship

e) mentorship

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Question 9

Which of the following differentiates between on-the-job coaching and mentorship?

Question options:

a) On-the-job coaching has a short-term orientation; mentorship involves the development of the employee over an extended period of time.

b) On-the-job coaching is conducted by a trusted advisor; mentorship is conducted by an external trainer who has been appointed for the purpose.

c) On-the-job coaching is normally facilitated via technology; mentorship is conducted as an external training exercise.

d) On-the-job coaching occurs through sessions during lunch; mentorship is completed while a new employee is in orientation.

e) On-the-job coaching focuses on wholesome development of an employee; mentorship aims only at the skills necessary for the job.

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Question 10

Which of the following is true of brown bag lunch training?

Question options:

a) It is not used to impart any technical knowledge or skills, as people prefer to relax during these sessions.

b) It is aimed at creating a formal and structured environment suitable for training.

c) It is conducted primarily by the HR managers of an organization, as it is the only time they have.

d) Typically, these sessions guarantee very good attendance and interest from employees.

e) It is highly effective for team training activities, as people come together in a relaxed atmosphere for these sessions.

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Question 11

A web-based learning program is called synchronous when

Question options:

a) it is led by a facilitator in real time

b) it involves self-paced learning

c) it gives employees the time to complete their work on their own time

d) it is not constrained by geography or time

e) it is self-based and self-directed

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Question 12

Which of the following is a disadvantage that applies more to web-based training delivery than to other modes?

Question options:

a) dependence on bandwidth and other technological capabilities

b) mismatch between timing of training sessions and employee availability

c) dependence on the availability of the trainer

d) dependence on the trainer’s personality characteristics.

e) imitation of undesirable aspects of the trainer’s work methods

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Question 13

What is the difference between job shadowing and job swapping?

Question options:

a) Job shadowing is the imitation of an employee who already has the skills; job swapping is the temporary exchange of jobs.

b) Job shadowing requires some amount of prior training; job swapping can be conducted with novices.

c) Job shadowing is applicable only in the short run; job swapping is continued for extended periods of time.

d) Job shadowing is used for lower-level jobs; job swapping is used to train employees for higher-level positions.

e) Job shadowing enables a quicker transfer of skills when compared to job swapping.

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Question 14

The first step in training program framework development revolves around

Question options:

a) measuring the effectiveness of the training program

b) developing a timeline along which training will be conducted

c) developing the content and the sequence of its presentation

d) assessing what the organization needs in terms of training

e) selecting the appropriate delivery mode

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Question 15

Which of the following would be a factor to consider when conducting an assessment of training needs at the occupational level?

Question options:

a) deficit between the current and the desired level of skills of employees

b) availability of advanced labor-saving devices in the market

c) retirement of employees of the baby boomer generation

d) revision of the strategic plans of the company to match market trends

e) performance issues seen in individual employees

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Question 16

Graphics, figures, and pictures are the appropriate ways to target the __________ learner.

Question options:

a) auditory

b) read/write

c) kinesthetic

d) rote

e) visual

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Question 17

A hands-on approach to training, where employees try to perform the function they are getting trained for, rather than being taught the theory behind it in great detail would facilitate learning the most effectively in _____ learners.

Question options:

a) visual

b) auditory

c) kinesthetic

d) read/write

e) rote

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Question 18

In the context of training program framework development, which of the following strategies or actions is desirable?

Question options:

a) learning objectives based on subjective judgment

b) focus on one learning style

c) development of a dependable training schedule

d) PowerPoint slides as the sole delivery style

e) combined safety, technical, professional, and quality training

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Question 19

In the context of Kirkpatrick’s model, a change in employee conduct or performance as a result of training is a function of the __________ level.

Question options:

a) results

b) behavior

c) benefits

d) reaction

e) learning

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Question 20

Which of the following is a way by which the effectiveness of training programs can be measured?

Question options:

a) I9 and 401(k) program forms

b) employee orientation forms

c) surveys and quizzes

d) quality control manuals

e) tests to determine learning styles

Week 6

Question 1

Which of the following is an internal factor influencing performance?

Resource: chapter 10, section 1, “Handling Performance.”

Question options:

a) lack of management support

b) nonavailability of equipment and tools

c) mismatch between employee skills and job

d) perception of unfairness at the workplace

e) incorrect job design

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Question 2

In which of the following situations could an employee’s performance issues be attributed to external factors?

Resource: chapter 10, section 1, “Handling Performance.”

Question options:

a) Aaron Wood has been repeatedly asking his supervisor to replace the obsolete machinery on their production floor, but no action has been taken yet.

b) Carl Torres takes frequent breaks to receive phone calls at work, and this results in his failing to meet daily targets and delaying work schedules.

c) Nellie Riles has been called by her supervisor for a disciplin

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