umuc haircut case study 3

| June 13, 2016

Question
Before you begin this assignment, you will need to complete all week 3 readings and review the UMUC Haircuts Case Study. You may wish to review the “IT Requirements (Stage 3)” found on page 5 of the Walmart Example; however, do not copy the format as one is provided Assignment section of this document.

Purpose of this Assignment

This assignment gives you the opportunity to apply your knowledge of the areas by identifying system requirement and selecting a technology solution. The following outcomes are specifically addressed:

?Analyze internal and external business processes to identify information systems requirements

Overview of Requirements for a System to Improve the Process at UMUC Haircuts
For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Myra’s chosen strategy for competitive advantage, and the business process that she would like to improve through the application of technology. Myra subsequently selected Focused Differentiation as the strategy and Employee and Customer Scheduling for the business process.

For your Stage 2 assignment, you identified possible technology solutions that addressed Myra’s identified business requirements (derived from the business process. She has careful considered all of the recommendationsand feels thatthe best one for UMUC Haircuts would be BookedIN.

Strategy for Competitive Advantage: Focused Differentiation

Business Process to Improve: Customer and Employee Scheduling

Technology Solution: BookedIN, .com/”>https://getbookedin.com/.com/”>

In Stage 3, you will define the system requirements by evaluating their applicability and importance in a system that will be implemented to improve the identified business process for UMUC Haircuts.

The requirements that are identified as relevant to the business process will form the non-functional requirements for a system. In evaluating and selecting an IT system, both the functional (business) requirements and the non-functional (IT requirements) need to be considered. The areas that need to be considered in developing the requirements are listed below in the “Table of IT Requirements”.

Depending on the specific process being improved and the data it uses, the areas listed will vary in both relevance and importance. For example, in a system to handle applications for Social Security, security and privacy are extremely important; but for a system to list what movies are being shown, privacy is not applicable at all. Your analysis must relate to the process Myra seeks to improve.

When both the functional (business) and technical (IT) requirements are identified, the system requirements are complete enough that you can then begin looking for a specific solution to meet the needs of UMUC Haircuts.

Development of System Requirements:
• IT Attributes: The areas to be considered are listed in the table. Be sure to research each term to ensure understanding as to whether and how it would apply to the UMUC Haircuts process being improved and the data it uses. A table of sources of the definitions is provided below to assist you. Be sure you use a definition that applies to IT and this assignment, and not a generic definition of the term.

• Rankings: You will rank each requirement as to how important or relevant it is to the process being improved and the data it uses. Each will be ranked as Must, Shoud, Could, or Not Applicable to the process and its data. ?System Requirement:

IT Requirement Ranking System Requirement .gif”>
1 Accessiblity Must The system shall be accessible using a web browser.

Do not try to create a requirement if there is none, but carefully analyze each attribute and determine whether it applies and how. Explanations must provide enough information to convey the reasoning behind the ranking and to demonstrate that you understand the consideration. DO NOT copy definitions into the table; use your own words to explain the term.

Solution Components:
• Although Myra has selected a Software as a Service (SaaS) solution, there are still some components that will need to be acquiree for UMUC Haircuts. In the table below you should identify those Information Technology components and Business resources that will be needed to support the solution.

• Copy the Solutions Components table and insert the Descriptions that apply to your proposed technology solution from stage 2.

IT Component or Business Resource

Descriptions of Solution Components

Hardware, Software, & Facilities

Hardware -devices that perform the input, storage, processing, and output functions. Include the major, important hardware components needed to implement the proposed solution.

Software –identify additional application software that will be installed on Myra’s local computer.

Facilities -what facilities will be needed to house the equipment and support staff; state whether the hardware be housed at UMUC Haircuts or at another facility.

IT Skills & Services

This section should include technical knowledge needed to operate the solution once it is implemented, including application knowledge, social media skills, technology background.

Business/Managerial Resources

This section should include needed to manage the solution once it is implemented. You should specificall address any vendor and outsourcer relationship skills, market responsiveness, IS-business partnerships, IS planning, and management skills.

Analysis of System Requirements:
Using the definition of the term you researched and the priority you selected, select five system requirements and provide an explanation and of how this requirement applies to the UMUC Haircuts process and the data it uses; a thorough explanation demonstrates an understanding of the topic. A minimum of three good sentences should be used for each explanation.

Example: If the process to be improved is the method for customers to use to pay for their haircuts or salon visits, then for the requirement of Usability, the following might be entered.

Usability: Since the customers will use a system to make their payments, it must be easy to understand and easy to use. It would be inappropriate to require any training for customers. If it is too complicated, customers will not use it. In addition, front desk staff should be able to easily learn the system without extensive training. That is an entry level job with frequent turnover.so having a system that is intuitive and easy to navigate is critical. It is ranked “Must” because it is important for any customer who chooses to use the system to be able to do so quickly, easily and intuitively.

The explanation that you enter for each selected requirement must be aligned to the specific business process to be improved and the data it uses, and be appropriate to the UMUC Haircuts business. Be sure to consider the type of data that the system will handle as you determine the applicability and importance of each consideration.

Note: the thorough explanation of the priority demonstrates an understanding of the requirement.

Course Resources (for Weeks 1-5)

Where to find the definitions of IT Requirements

Usability

The 7 Software “-ilities” You Need to Know (Week 3)

Maintainability

The 7 Software “-ilities” You Need to Know (Week 3)

Scalability

The 7 Software “-ilities” You Need to Know (Week 3)

Reliability/Availability

The 7 Software “-ilities” You Need to Know (Week 3)

Extensibility

The 7 Software “-ilities” You Need to Know (Week 3)

Portability

The 7 Software “-ilities” You Need to Know (Week 3)

Security

The 7 Software “-ilities” You Need to Know (Week 3)

Data Accuracy

DoD Guidelines on Data Quality Management,p. 3 (Week 4)

Data Completeness

DoD Guidelines on Data Quality Management,p. 3 (Week 4)

Authentication

Chapter 6(Week 4)

Enterprise Systems

(ERP, CRM, SCM)

Chapter 3(Week 3), various Week 5 readings

Networks

Chapter 5 (Week 3)

Database

Chapter 4 (Week 4)

Data Warehouse

Chapter 4 (Week 4)

Data Mining

Chapter 4 (Week 4)

Business Intelligence

Chapter 4 (Week 4)

Decision Support

System

Chapter 7 (Week 4)

B2B eCommerce

Various readings (Week 2)

B2C eCommerce

Various readings (Week 2)

Assignment: UMUC Haircuts Stage 3: Create a document that includes:
I. Introduction
• At the top of your paper, show the strategy for competitive advantage and the business process that you will focus on.

Strategy for Competitive Advantage: Just name the strategy Myra selected

Business Process to Improve: Just name the business process Myra selected Technology Solution: Just name the solution Myra selected

• Provide a brief introduction, including the background of the case, why you are writing and what is to come in your paper. This should only be 3-5 sentences.

Note: You do not need to label this section as “Introduction” as it is the first paragraph of your paper.At the top of your paper, show the strategy for competitive advantage that Myra selected and the business process she has chosen to improve, using the following format:

II. Table of IT Requirements
• Copy the table below into your paper.

• Definitions of the system requirements are listed in Course Resources table above.

• In the “Priority” column identify the importance of each requirement as either Must, Should, Could or Not Applicable (N/A) to your proposed solution.

• In the “System Requirement” column, write the requirement for each attribute. Remember, a requirement is generally a single sentence (refer to the example above). For rankings identified as “Not Applicable” you will need to identify why the requirement doesn’t apply to the proposed solution.

.gif”>

III. Solution Components:
• Although Myra has selected a Software as a Service (SaaS) solution, there are still some components that will need to be acquired for UMUC Haircuts. In the table below you should identify those Information Technology Components and Business resources that will be needed to support the solution.

• Copy the Solutions Components table and insert the Descriptions that apply to your proposed technology solution from stage 2.

IT Component or Business Resource

Descriptions of Solution Components

Hardware, Software, & Facilities

Hardware -devices that perform the input, storage, processing, and output functions. Include the major, important hardware components needed to implement the proposed solution.

Software –identify additional application software that will be installed on Myra’s local computer.

Facilities -what facilities will be needed to house the equipment and support staff; state where the hardware will be housed at UMUC Haircuts (office, front desk, etc.).

IT Skills & Services

This section should include technical knowledge needed to operate the solution once it is implemented, including application knowledge, social media skills, technology background.

Business/Managerial Resources

This section should include resources needed to manage the solution once it is implemented. You should specifically address any vendor and outsourcer relationship skills, market responsiveness, IS-business partnerships, IS planning, and management skills.

IV. System Requirements Analysis:
• With the exception of the system requirements you have identified as N/A, all of them are important. Since this is a Software as a Service (SaaS) solution, it’s more than likely not all of these will be met. As Myra’s consultant, you have already explained that requirements identified as “should” and “could” may not be met; however, requirements identified as “Must” must be met or the solution does not meet the needs identified in stages 1 and 2.

• Select five IT Rankings that you have identified as “Must” and list them; then for each one explain why it is a “Must” and how the proposed solution meets this requirement. You should include a reference to the case study, the business process and the applicable high-level requirement (more than one may apply) from stage 2.

V. References:
• Provide at least one reference in your paper on an area of your choice; this should be a source other than those found in the class, textbook, or from the vendor’s web site. In general, the best resources come from reliable sources such as those found in the UMUC Library Database.

• Incorporate a properly formatted APA citation in the text of your document. Then, place an APA style resource on a reference page at the end of your document.

Formatting:

Although you have been provided with an outline, your paper should not include the Roman numerals. You may want to use section headers to make them stand out, refer to the APA standard for guidance. This is an academic paper, similar to what you produce in the business world, and you should be writing it like that.

For academic writing, the writer should write in the third person; this means that the writer avoids pronouns such as: I, we, my, and ours. This method is very helpful for academic writing, a form in which facts, not opinions, and drives the tone of the text to be more objective since it takes the individual, the “self,” out of the writing. Writing in the third person allows the writer to come across as unbiased and thus more informed.

• Submit a document that includes the Table of Functional Requirements.

• Table entries should be single spaced.

• Use APA formatted citations and references for any external sources.

• Include a title page, and a reference page.

• Compare your final work to the rubric to be sure you have met content and quality criteria.

• Submit your paper as a Word document, or a document that can be read in Word.

• Your submission should include your last name first in the filename: Lastname_firstname_Stage _3

The “right” and “wrong” answers have to do with whether or not you correctly incorporated the course vocabulary and concepts from the textbook to support your choices, and that you address all parts of the assignment. The specific solution you select for an IT solution is not as important as that it makes sense in light of the course content.

GRADING RUBRIC:
Criteria

90-100% Far Above Standards

80-89% Above Standards

70-79% Meets Standards

60-69% Below Standards

< 60%

Well Below

Standards

Possible Points

Table of IT

Requirements

Rankings

18-20 Points

Rankings all demonstrate a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.

16-17 Points

Most rankings demonstrate an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.

14-15 Points

Rankings are designated and demonstrate a basic understanding of course concepts or analysis.

12-13 Points

Rankings are provided, but selection may be lacking in a demonstration of understanding of course concepts or analysis.

0-11 Points

Few, if any rankings provided or rankings are not appropriate for the process and/or the case study.

20

Table of IT

Requirements

Requirements

18-20 Points

Explanations are at least three good sentences, which use course

vocabulary to clearly and convincingly justify rankings; demonstrate a strong understanding of course concepts, analysis, and critical thinking; and are focused on the business in the case study and the process and its data.

16-17 Points

Explanations are at least three good sentences, which use course vocabulary to clearly justify most rankings and demonstrate an understanding of course concepts, analysis, and critical thinking; and are focused on the business in the case study and the process and its data.

14-15 Points

Explanations are at least three good sentences that justify rankings and refer to the case study process and/or its data.

12-13 Points

Several explanations are less than three good sentences, and/or do not adequately justify rankings; It may be lacking in the demonstration of understanding of course concepts, analysis, and/or critical thinking, or are not focused on the business in the case study.

0-11 Points

Few, if any explanations are provided; explanations are incomplete or not compatible with rankings; or little effort demonstrated.

20

Solution Components

18-20 Points

IT Skills and Services,

Business/Management Resources, Hardware, software, telecommunications, and facilities components needed to implement the proposed solution are listed and are applicable to the proposed solution and appropriate to the case study, with additional information provided for the user to identify specific items or suppliers.

16-17 Points

IT Skills and Services,

Business/Man-agement Resources, Hardware, software, telecommunications, and facilities

components needed to

implement the proposed solution are fully listed

and are clearly applicable to the proposed solution and appropriate to the case study.

14-15 Points

IT Skills and Services,

Business/Man-agement Resources, Major hardware, software,

telecommun-ications,

and facilities

components to implement the proposed solution are

listed and are applicable to the proposed solution and appropriate to the case study.

12-13 Points

IT Skills and Services,

Business/Man-agement Resources, Hardware, software, telecommunications, and facilities components listed may be incomplete, may not apply to the proposed solution and/or may not be appropriate for the case study.

0-11 Points

Resource and Component list is not provided or is lacking major components.

20

System

Requirements

Analysis

18-20 Points

Proposed technology solution is identified in detail using course vocabulary, is appropriate to the case study and to improve the process identified; strongly demonstrates understanding of course concepts, analysis, and critical thinking.

16-17 Points

Proposed technology solution is identified using course vocabulary and is appropriate to the case study and to improve the process identified; and demonstrates understanding of course concepts, analysis, and critical thinking.

14-15 Points

Proposed technology solution is identified using course vocabulary and is appropriate to the case study and to improve the process identified.

12-13 Points

Proposed technology solution is not adequately identified and/or not appropriate to the case study and/or not appropriate to improve the process identified; may be lacking in demonstration of understanding of course concepts, use of course vocabulary, analysis, and/or critical thinking.

0-11 Points

Proposed technology solution is not included; or is not appropriate to the case study and improving the process identified.

20

External Research

9-10 Points

More than one source other than the course material is incorporated and used effectively. Sources used are relevant and timely. References are appropriately incorporated and cited using APA style.

8 Points

At least one source other than the course material is incorporated and used effectively. Source(s) used are relevant and timely. References are appropriately incorporated and cited using APA style.

7 Points

At least one source other than the course material is incorporated correctly. Reference is cited using APA style.

6 Points

A source other than the course material may be used, but is not properly incorporated or used; and/or is not effective or appropriate; and/or is not relevant or timely; and/or does not follow APA style for references and citations.

0-5 Points

No external research is incorporated or reference listed is not cited within text.

10

Report Format

9-10 Points

Report is very well-organized and is easy to read. Very few or no errors demonstrate correct sentence structure, grammar, and spelling; written in third person and presented in a professional format.

8 Points

Report reflects effective organization; there may be a few errors in sentence structure, grammar, and spelling; written in third person and presented in a professional format.

7 Points

Report is organized and may have some errors in sentence structure, grammar and spelling. Report is written in third person.

6 Points

Report is not well organized, and/or contains several grammar and/or spelling errors; and/or report is not written in third person.

0-5 Points

Report is extremely poorly written; and/or contains many

grammar and/or spelling errors; and/or does not convey the information.

10

TOTAL Points

Possible

100

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