Think of two experiences you had with Internet sales: (1) A purchase transaction that went very smoothly. (2) Another purchase (or an attempt to purchase) that you were very dissatisfied with. Analyze the differences between these two experiences in terms of the

| October 23, 2018

Think of two experiences you had with Internet sales: (1) A purchase transaction that went very smoothly. (2) Another purchase (or an attempt to purchase) that you were very dissatisfied with. Analyze the differences between these two experiences in terms of the human–computer interface design (using concepts discussed in the chapter) and explain why you think these differences contributed to your satisfaction or disatisfaction with the experience.

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