The Baldrige National Quality Program instrument

| June 14, 2018

1.The Baldrige National Quality Program instrument for self-assessment is called: (Points : 1) Are we making progress? Self-assessment index Quarterly progress card Where are we headed?Question 2.2._____ outcomes include business-specific indicators, such as innovation rates and increased use of product and process yields, and Six Sigma initiative results. (Points : 1) Process-effectiveness Leadership Customer-focused Marketplace performanceQuestion 3.3.ISO 9000 can be implemented in an organization that has not fully embraced total quality and still result in significant benefits. (Points : 1) True False Question 4.4.Which of the following is NOT an external failure cost? (Points : 1) Scrap and rework costs Costs due to customer complaints Product recall costs Product liability costsQuestion 5.5.The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered: (Points : 1) a prevention cost. an appraisal cost. an internal quality cost. an external quality cost.Question 6.6.A convenient way of reporting quality costs is through a breakdown by organizational function. (Points : 1) True False Question 7.7.The cost associated with unplanned machine downtime, when operators halt the production line after identifying an unacceptably high rate of defective output, should be classified as: (Points : 1) a prevention cost. an internal quality cost. an internal failure cost. a reactive failure cost.Question 8.8.The use of statistical techniques, such as regression and analysis of variance, will ensure an organization’s ability to effectively analyze data. (Points : 1) True False Question 9.9.The requirement of Performance Analysis and Review in Category 4 of the Baldrige Criteria focuses organizations to provide a picture of their _____ and also how well they are moving toward the future. (Points : 1) state of health management vision long-term objectives organizational structureQuestion 10.10.A machined part is returned to the drilling department for rework. The additional labor that is used to correct the quality problem with the part is: (Points : 1) a prevention cost. an appraisal cost. an internal failure cost. an external failure cost.

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