strayer HTM100 all discussion

| June 3, 2016

Question
Week 1 discussion

“The Hospitality and Tourism Industry” Please respond to the following:

The Hospitality and Tourism Industry provides an intangible guest experience. Name three intangible guest experiences in the Hospitality and Tourism Industry and judge how these experiences affect a guest’s satisfaction.
“Moments of Truth” are very important to the overall guest experience. Describe a time when you had a positive moment of truth as a guest and a negative moment of truth, as well as how the negative experience could have been improved.

Week 2 discussion

“The Hotel Business” Please respond to the following:

Vacation Ownership (a.k.a. time-shares) has seen resurgence in popularity in the past few years. Compare the pros and cons of vacation ownership and make an overall judgment. Provide specific examples of vacation ownership organizations and some of the services that they provide to support your response.
Hotel developers have been much more environmentally sensitive in the past decade. Design a list of five or six environmentally friendly hotel amenities that hotel developers should be incorporating in all new hotel builds.
“Rooms Division Operation” Please respond to the following:

Briefly describe a stay you had at a hotel or motel in the last year and what steps the room division could have taken to make your experience better. Provide specific examples to support your response.
From the simulation, determine how the position you trained for both supports and is supported by the other positions at the Hutchinson Hotel. Provide specific examples to support your response.

Week 3discussion

“Food and Beverage Operations” Please respond to the following:

Analyze the functions and responsibilities of the food and beverage director to determine which presents the greatest challenge(s), and make recommendations for how those challenges can be addresses. Provide specific examples to support your response.
From the Vernon’s Restaurant simulation, determine which position at Vernon’s Restaurant you believe you would be best suited for. Explain your rationale.
“Beverages” Please respond to the following:

From the e-activity, determine the likely impact of the trends you researched on the beverage industry. Provide specific examples to support your response.
From the Tommy’s Tiki Bar simulation, analyze the various ways bar employees help keep patrons safe and make at least one recommendation for improvement. Explain your rationale.

Week 4 discussion

“The Restaurant Business” Please respond to the following:

The Restaurant Business
Compare and contrast a freestanding restaurant and a hotel restaurant to differentiate the two (in terms of demographics served, traffic patterns, etc.).
The location of a restaurant is very important to its financial success. Analyze key location criteria to determine which two are the most important to a restaurant’s success.
“Restaurant Operations” Please respond to the following:

From the e-Activity and Chapter 7, analyze the ideas for supporting sustainable restaurant operations and make at least two additional recommendations that could be added to the list. Explain the rationale for the recommendations you made.
From the simulation and the Explore-It activity, determine the best way to seamlessly integrate front of the house and back of the house operations for the restaurant you selected. Provide specific examples to support your response.
Week 5 discussion

“Managed Services” Please respond to the following:

All of us have consumed food and beverages from contract-managed food providers (e.g., school cafeteria, theaters, sporting events, airline, etc.). Describe a time when you consumed food from a contract-managed food provider and determine what steps could have been taken to make the experience more enjoyable. Provide specific examples to support your response.
A food service manager has to perform various duties as part of his or her job responsibilities. Rank four to six of the major job responsibilities in order of importance. Provide a rationale for your ranking.
“Career Exploration” Please respond to the following:

From the simulation, determine the major differences between managed services and other types of food services. Provide specific examples to support your response.
From the e-Activity, determine which career opportunities in the managed services industry are best suited to you. Explain your rationale.

Week 6 discussion

“Tourism” Please respond to the following:

Analyze the various means of tourism (rail, automobile, and coach travel; airlines; cruise ships) to determine which sector you anticipate to grow the most in the next 20 years. Explain your rationale.
From the e-Activity, assess the economic impact of tourism in your home state and make at least one recommendation for increasing that impact. Provide specific examples to support your response.
“Predicting the Future of Tourism” Please respond to the following:

From the simulation, predict which hospitality and tourism segment will increase the most in the next 20 years. Explain your rationale.
From the simulation, analyze the five types of tourism (eco/sustainable, cultural, heritage/historical, nature, and volunteer) and suggest another type of tourist activity you believe will become profitable in the near future. Explain your rationale.

Week 7 discussion

“Recreation, Attractions, and Clubs” Please respond to the following:

In America, private clubs are allowed to discriminate against who is allowed to join. Either defend this position or argue against it, supporting your position with evidence or an example.
From the first simulation, determine the major challenges involved in club management in comparison to other management positions in the hospitality industry, as well as how you would address those challenges. Provide specific examples to support your response.
“Gaming Entertainment” Please respond to the following:

Casinos can offer so much more than just gambling and a place to sleep. Determine what makes a gaming entertainment hotel different from a regular hotel, as well as what regular hotels might be able to learn from gaming entertainment hotels.
From the second simulation, make at least one recommendation for employees in each of the positions at the Sea Wolf Casino could do to further reduce the incidence of theft and cheating (for a total of three recommendations). Provide specific examples to support your response.

Week 8 discussion

“Meetings, Conventions, and Expositions” Please respond to the following:

For sales professionals, familiarization (FAM) trips are very important to closing the sale with a meeting, convention, or exposition organizer. Determine five key things a sales manager would need to show a meeting, convention, or exposition organizer during a FAM trip to close the sale.
During busy times of the year, a hotel, convention center, or meeting hall may have more demand than meeting space available. Describe how a sales team would determine what business to take.
“Management Position Assessment” Please respond to the following:

From the simulation, determine the single biggest challenge you would face if you were to have either of the two positions discussed (Houseman and Manager), as well as how you would address that challenge. Explain your rationale.
From the e-Activity, assess your ability to fulfill the responsibilities of a management position within the company you researched. Determine what additional knowledge, skills and abilities you will need to develop to ready yourself for such a position.

Week 9 discussion

“Sea Wolf Arena” Please respond to the following:

From the simulation, analyze how the General Manager, Director of Operations, and Director of Ticket Operations support one another and make at least one recommendation for improvement. Explain your rationale.
From the simulation, consider the three positions to determine which you believe you would excel at the most and why. Provide specific examples to support your response.
“Special Events” Please respond to the following:

As outlined in the textbook, there are five stages to the event planning process. Utilizing this five-stage process, develop a faux special event to be held in a location of your choice.
There are many different skills and abilities that a special event manager must have to be successful. Choose three skills or abilities, or both of a special event manager listed in the textbook and conduct a self-assessment comparing your skills with the skills of a special event manager.

Week 10 discussion

“Leadership and Management” Please respond to the following:

Share a situation based on your own experience that clearly illustrates the differences between leadership and management. Please be as creative as you like.
From the e-Activity, briefly describe the leader you researched, what type of leader he or she is, and what makes the leader especially effective. Provide specific examples to support your response.
“Management” Please respond to the following:

Analyze the key management skills discussed in Chapter 14 to determine which you believe are the most important for a successful hospitality and tourism manager to possess. Provide specific examples to support your response.
Analyze the trends in leadership and management to determine which ones will have the most influence on the MTM industry in the next 5-10 years. Explain your rationale.

Week 11 discussion

“Looking Back” Please respond to the following:

Thinking back on what you have learned in this course, discuss the single most interesting or surprising thing you learned, as well as what made it so.
If you were to speak with a friend considering taking this course, describe how would you “sell” it to him or her. Explain your rationale.
“Looking Ahead” Please respond to the following:

With technology always advancing and changing, determine whether the hospitality industry stays ahead or lags behind with these advances/changes.
Discuss how you will leverage the lessons learned in this course in your future (or current) career. Provide specific examples to support your response.

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