STATISTICS 571 From a customer’s perspective,

| June 14, 2018

#84From a customer’s perspective, which of these things are valuable to both the customer and the business?I.Quality – keeping promises, error-free, warranty/reliabilityII.Profitability – product or service meets needs to ensure financial viabilityIII.Timeliness – how fast, timely improvementsIV.Performance and service – do they help, are they dependable?V.Value – is it worth it?AI, II, III, and IV onlyBI, II, IV, and V onlyCI, III, IV, and V onlyDII, III, IV, and V only#86If we change the confidence level from 99% to 95%, we expect the size of the rejection region to AShrink.BExpand.CProvide MORE confidence.DNone of the above.

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