SHu QSO690 module 4 discussions

| August 14, 2017

Watch the video clips included in the Module
Overview. Write your impressions of the videos. What main points did you take
away from the videos? Which video did you like the most and why? Make a 100–200
word post first, and then read and respond to your classmates’ posts.
Select a process that you are familiar with.
Develop a process flow chart for the process. If it is a service, you can do a
service blue print. Study the flow chart. Can you improve the process? What
changes will you make to improve the process? First, post your flow chart and
recommended changes

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