SHu QSO690 case 6 discussion

| July 29, 2018

Watch the video clips
included in the Module Overview. Write your impressions of the videos. What
main points did you take away from the videos? Which video did you like the
most and why?

Describe service problems
you encountered in a recent service experience. Categorize the service failures
that occurred as facilitating goods, tangibles, reliability, responsiveness,
assurance, or empathy.

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