Service is increasingly being delivered via technology; is this a good thing? Critically discuss. Please ensure that the assignment is weighed out equally with advantages and disadvantages of the topic with the most up to date readings. I have also included my notes and a model that you will need to use in the assignment.

| February 13, 2018

Service is increasingly being delivered via technology; is this a good thing? Critically discuss. Please ensure that the assignment is weighed out equally with advantages and disadvantages of the topic with the most up to date readings. I have also included my notes and a model that you will need to use in the assignment.

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