Research Paper

| March 29, 2017

Question
Research Assignment: Reliability Programs

For this assignment, you will conduct some research on product reliability. However, you will look for a product or process that went wrong! You may use your textbook as a resource, but you must also use at least two additional outside resources.

Reliability is defined as “quality over the long term” (Six Sigma, p. 290). There are many causes of unreliability or poor quality – defective materials, poor design, inappropriate testing, damage during production or shipment, etc, etc. It is important to remember that the customer has very definite perceptions of quality! Six Sigma teams work to make sure that reliability or long term quality programs reduce defects and improve quality throughout the life of the product or process. Your textbook names 8 different aspects of a “sound reliability program” (Six Sigma, p. 290). You should review these aspects before you start this assignment.

Research and report on an instance or situation that occurred within the last two years where the reliability program failed, where quality assurance failed, where customer needs and expectations were not met. Important: This instance or situation can involve a product, a service or a process.

In your report, you should provide the following:

Identify and describe the organization or industry.
Describe the situation where the reliability program failed.
Identify the phase of the life cycle for this product, service or process.
Identify and describe the reliability aspect or aspects involved in this failure.
Relate how this instance or situation affected customer expectations.
How was the organization’s or industry’s business affected?
In conclusion, how might a Six Sigma team have prevented this failure from occurring?
What type of FMEA would a Six Sigma team use in this case and how?
NOTE: Your opinions, interpretations and conclusions are an important part of any research assignment. However, you must provide support for such opinions and interpretation through your research.

Your report must meet the following criteria:

Your report should be approximately two pages in length, including any appropriate headings.
Include a title that is centered and a header that includes your name, the course, and the date.
Use Times New Roman, 12 point font.
Single space your lines of text; double space between paragraphs.
You must use at least three resources; one of which can be your textbook.
Use APA double citation. This means you cite within your text and you provide the full source citation at the end of your paper.
Simply providing a web link is not adequate and will be considered intentional plagiarism.
Failure to properly cite your sources may result in failing this assignment and failing this course.

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