Question 1: a. Briefly explain how you include your customers in the planning process to identify customer needs. b. Provide one (1) example of supportive documents you use to identify these needs. (Mark 10)Question 2: a

| August 14, 2017

Question 1: a. Briefly explain how you include your customers in the planning process to identify customer needs. b. Provide one (1) example of supportive documents you use to identify these needs. (Mark 10)Question 2: a. Explain one (1) example of how you ensure that your products and/or services are of the highest quality. b. Explain what method/s you employ to agree a ‘time’ and ‘cost’ specificatio …

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