post Bus311 final exam

| July 29, 2018

post Bus311 final exampost Bus311 final examQuestion 1
1.
In a negative message, which of the following would be the most effective
alternative to stating, “We cannot afford to continue this program”?
_______

A.

The program will conclude on May 1.

B.

Much as we would like to support it,
the program will be stopped.

C.

Due to a new company policy, we can
no longer fund this program.

D.

There’s no more money to extend this
program.

E.

To no one’s surprise, this program
will be cut as of May 1.

4 points
Question 2
1.
When it comes to the job search, volunteering __________

A.

has little to no value, since it
does not involve working for pay.

B.

is helpful only for those seeking
employment in the nonprofit sector.

C.

should not be mentioned, since many
employers view it as a waste of time.

D.

can provide valuable networking
opportunities.

E.

is helpful only if it allows you to
do temporary work for a potential employer.

4 points
Question 3
1.
To illustrate how your department’s budget will be distributed by
percentage and type of expense, you should use _______

A.

an organizational chart.

B.

a Gantt chart.

C.

a pie chart.

D.

a line chart.

E.

an inverted pyramid.

4 points
Question 4
1.
The purpose of a resume is to ______

A.

induce the reader to hire you.

B.

list all your skills and abilities.

C.

get you an interview.

D.

take the place of an application
letter.

E.

exaggerate your qualifications and
impress potential employers.

4 points
Question 5
1.
Which of the following would be an appropriate handout to accompany an
oral presentation?

A.

An interesting but unrelated news
article

B.

A list of relevant websites

C.

A photo of you, with a caption
listing all of your qualifications

D.

A brief note explaining that, unfortunately,
there will be no time for questions.

E.

Any of the above

4 points
Question 6
1.
At the beginning of a research project, you need to ________

A.

develop a formal outline that you
plan to stick to throughout your researching and writing.

B.

familiarize yourself with the
subject.

C.

just jump in by finding resources on
the Internet and taking notes from them.

D.

develop the conclusion you want to
reach and start looking for evidence that supports that conclusion.

E.

try Google to see if it provides
enough information, and if not proceed to databases and other sources.

4 points
Question 7
1.
“Accounting Services is here to assist you during our transition to
electronic billing” is an example of which type of buffer? ________

A.

good news

B.

cooperation

C.

understanding

D.

fairness

E.

appreciation

4 points
Question 8
1.
The second stage of interviews (following screening) is the ______ stage

A.

in-depth

B.

narrowing

C.

exploration

D.

elimination

E.

selection

4 points
Question 9
1.
Searching LinkedIn to learn about the managers you will meet in an
upcoming interview _____

A.

is unethical, since LinkedIn
profiles are private.

B.

is acceptable as long as you never
reveal that you have done it.

C.

requires that you ask their
permission beforehand.

D.

can make it easier for you to
build rapport with your interviewers.

E.

hinders your chances of success by
making you seem desperate for employment.

4 points
Question 10
1.
Your goal in the initial screening interview is to _______

A.

explain your greatest strengths in
depth.

B.

distinguish yourself from other
candidates.

C.

clinch the deal.

D.

provide as much detail as possible
about positions you’ve held in the past.

E.

convince the interviewer that you
need a decision right away.

4 points
Question 11
1.
Generally speaking, bad news for employees should be delivered using
_________

A.

blunt language.

B.

the direct approach.

C.

the indirect approach.

D.

passive voice.

E.

subordinates.

4 points
Question 12
1.
“What are your plans for expanding you sales to the European
market?” is an example of ____

A.

a closed-ended question.

B.

an open-ended question.

C.

a restatement question.

D.

an inappropriate question.

E.

a conclusion.

4 points
Question 13
1.
Transitional words and phrases ________

A.

tie ideas together and show how one
thought is related to another.

B.

help overcome poor organization.

C.

are essential to analytical reports
but unnecessary in informational reports.

D.

generally confuse readers,
especially in online reports.

E.

do all of the above.

4 points
Question 14
1.
When using the AIDA approach to persuasion, the closing should _________

A.

urge the audience to take the action
you are requesting.

B.

provide additional evidence and
detail not covered in the desire section.

C.

explain the steps needed to
implement your ideas.

D.

warn the audience that bad things
will happen if they don’t listen to you.

E.

do all of the above.

4 points
Question 15
1.
Which of the following isnot included in the
prefatory parts of a formal report?

A.

Cover

B.

Letter of authorization

C.

Introduction

D.

Table of contents

E.

Title page

4 points
Question 16
1.
When using the direct approach to deliver negative messages, you ________

A.

begin with a buffer.

B.

should not include reasons for the
decision or information.

C.

should end the message on a
respectful note.

D.

can expect your audience to be
offended.

E.

should not worry about tone.

4 points
Question 17
1.
When making a routine request, you should begin with _______

A.

an indication of the importance of
your request.

B.

a statement of who you are.

C.

a clear statement of the main idea
or request.

D.

a question.

E.

a humorous comment.

4 points
Question 18
1.
Sources of secondary information include _______

A.

first-hand observation.

B.

in-person interviews.

C.

newspapers and periodicals.

D.

experiments.

E.

an online survey designed
specifically for your project.

4 points
Question 19
1.
Speaking from notes or an outline is often effective because __________

A.

you can look at the notes instead of
at your audience.

B.

you can maintain a natural speaking
flow.

C.

it reduces the likelihood that you
will improvise.

D.

it enables you to read the
presentation word-for-word.

E.

it takes far less to prepare than
writing out the entire presentation.

4 points
Question 20
1.
An index _________

A.

may include the names of important
persons mentioned in your report.

B.

lists only the names of authors
cited in the report.

C.

is never necessary in business
reports.

D.

should always be prepared by someone
other than the author of the report.

E.

all of the above are true.

4 points
Question 21
1.
In a positive message, the main idea is presented _______

A.

in the first sentence of the middle
paragraph.

B.

at the end of the middle paragraph.

C.

right at the beginning of the
letter.

D.

in the last sentence of the letter.

E.

by implication only.

4 points
Question 22
1.
________ interviews allow one or more interviewers to meet with several
candidates simultaneously and to observe how candidates interact with potential
peers.

A.

Panel

B.

Group

C.

Team

D.

Collaborative

E.

Inclusive

4 points
Question 23
1.
One effective way to arouse interest at the start of a speech is to
________

A.

always start things off with a joke.

B.

unite the audience around a common
goal.

C.

tease the audience by not mentioning
specifically what you’ll be talking about.

D.

say something outrageous, such as an
insulting comment about an audience member.

E.

do none of the above.

4 points
Question 24
1.
Do not include on your resume items that could encourage discrimination,
such as ______

A.

home address.

B.

hobbies.

C.

marital status.

D.

military service.

E.

management experience.

4 points
Question 25
1.
Contacting people in a job candidate’s online network for background
information ________

A.

is illegal unless the candidate has
listed them as references.

B.

occurs very rarely, since most
employers don’t have time to check online networks.

C.

is impossible if the candidate does
not provide contact information.

D.

violates Facebook and LinkedIn user
agreements.

E.

is becoming more common among
employers.

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