post bus211 full course [ all discussion all assignment and final reflection]

| January 30, 2017


Discuss your definition of quality. How do you perceive the concept of quality in your workplace, school, or any other organization where you are currently a member.


How are the Baldrige Principles evident in your workplace, school or other organization? Which ones are most prominent? Are there any that are missing?


What do you think the impact of leadership on quality is? From your own experience can you describe a situation where leadership behavior had a positive impact on quality? How about a negative impact?


Is your current organization managed by the stakeholder or stockholder approach? Is this appropriate? Would you make changes? Why or why not?

unit 5

Discuss your experience with measurements in your organization or business? Do you find some to be more or less useful than others? Do you know what the measurements are really used for? Do you wonder if any are actually useless?

Give some examples and discuss this with the rest of the class.

unit 6 diss 1

Does your current organization value its employees? How can you tell? What impact does that have on the quality of the product or service provided?

unit 6 diss 2

Are you part of a learning organization? After reviewing this week’s materials have any of your ideas about learning changed?


Is there a focus on continuous improvement at your workplace (or another organization you may wish to discuss)? What makes you think this does or does not exist?

UNIT 7 – 2

Does your organization act in a socially responsible manner? What evidence do you have that it does or does not?


Pick the one thing that’s made the greatest impression on you in the course and discuss this with the group. It could be something you learned or something you already knew but had a new twist or just something that surprised you.

assignments”>Assignment 1
Watch the video on W. Edwards Deming’s 14 Points. In a brief APA formatted essay, compare and contrast the Baldrige Principles with Deming’s 14 points.Written assignments must have a title page, section headers, introduction, conclusion, and reference page.

asssignment 2

In a short essay (not to exceed two pages) explain how you see the treatment of internal and external customers. Is one more important than the other? How does this affect “quality” in the organization?

Please remember that in case of the need to use citations, academic form, etc. the proper format will be APA, Sixth edtiton.

Grading for this assignment will be applied as follows:

Write a brief essay defining the characteristics of learning organizations. Include a review of the basic principles of organizational learning. Describe the facts of ‘valuing the employee.

Writing Paper Rubric






Needs Improvement





17-20 points



No thesis statement.

Unclear or incomplete and does not demonstrate an understanding of social studies concepts.

Weak, inadequately developed, and marginally demonstrates an understanding of social studies concepts.

Clear, developed, and demonstrates an understanding of social studies concepts.

Clear, well-developed, and demonstrates an understanding of social studies concepts.



No support.

Lacks specific, credible, and relevant support.

Inadequately supported with specific, credible, and relevant evidence.

Adequately supported with a limited spectrum of specific, credible, and relevant evidence.

Well-supported with a broad spectrum of specific, credible, and relevant evidence.


No analysis offered.

Development of position / argument is inadequate.

Development of position / argument may be inadequate.

Development of position/argument is thoughtful and persuasive.

Position / argument is well-developed, very thoughtful, and persuasive.

Grammar & Mechanics

Grammar and mechanics are deficient.

Lacks polish and does not demonstrate proficiency in grammar and mechanics.

Somewhat polished and inconsistently demonstrates proficiency in grammar and mechanics.

Generally polished and demonstrates proficiency in grammar and mechanics.

Polished and demonstrates a high level of proficiency in grammar and mechanics.

Clarity & Organization

Argument is not organized or clear. Transitions not used to connect ideas.

Lacks organization, logic and clarity. Transitions seldom used to connect ideas.

Somewhat organized, logical and clearly articulated. Transitions sometimes used to connect ideas.

Generally organized, logical and clearly articulated. Transitions often smoothly connect ideas.

Organized, logical and clearly articulated. Transitions smoothly connect ideas.

Brief Essay should be 1-2 pages of written content Total:

Unit 8

· As we have stated, self assessment is a critical component of the Baldrige process. Accordingly, this assignment will require you to engage in a reflective process and allow you to develop and articulate your own thoughts on the concept of “quality”, the Baldrige principles, organizational issues, personal and organzational learning and other important features discussed in the course.

Your paper should cover the issues above, address your learning experience in the course and identify areas of your greatest (or least if necessary) development or understanding. A well developed paper will make reference to the Baldrige principles in a coherent and thoughtful way, introduce new thinking if appropriate and show an understanding of the course materials and their application in any organizational or personal environment.

As always, length does not matter;quality does. Show a depth of thought and consideration worthy of a course in quality systems. Write clearly and in a gramatically correct manner. Remember, clarity of presentation goes a long way in enhancing the credibility of the presentation.

Please consider this paper as an exercise in academic writing. Make every effort to conform to the standards of the Publication Manual of the American Psychological Association, 5thor 6th Edition.

The assignment is due at the end of the course and is worth 200 points. Any assignment received after midnight Sunday is considered late.


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