Orgeon BU215 exam 2

| December 1, 2017

Question 1
1.
An
organization that has ____ has the assets, capabilities, processes,
information, and knowledge that an organization uses to improve its
effectiveness and efficiency, to create and sustain competitive advantage, and
to fulfill a need or solve a problem.

1.

grand strategies

2.

distinctive competencies

3.

competitive advantages

4.

resources

5.

strategic stances

1 points
Question 2
1.
When making travel plans, many tourists
have selected Thomas Cook, a British tour operation, because they perceive the
tour company as being superior to all others. No other tour service can
duplicate the customer service and satisfaction that Thomas Cook has provided
over its years of operation. Thomas Cook has apparently created a sustainable
competitive advantage by using ____ resources.

1.

synergistic

2.

valuable

3.

tangible

4.

nonsubstitutable

5.

rare

1 points
Question 3
1.
A
situational analysis for a manufacturer of pet food might reveal ____.

1.

a growing dog and cat population in the United
States

2.

scientific research that indicates dogs need less
calcium in their diet

3.

a less expensive, more nutritious imported brand
of pet food

4.

a growing demand for gourmet pet food

5.

all of these

1 points
Question 4
1.
Starbucks, the operator of Starbucks
coffeehouses, also markets a line of compilation CDs under the brand name Hear
Music. The making and marketing of CDs would be an example of ____.

1.

related differentiation

2.

related diversification

3.

an integrated acquisition

4.

competency acquisition

5.

unrelated diversification

1 points
Question 5
1.
Cost leadership, differentiation, and
focus are the three types of ____ strategies discussed in the text.

1.

grand

2.

niche

3.

positioning

4.

restructuring

5.

portfolio

1 points
Question 6
1.
The ___________________strategyis aimed at protecting favorable strategic
positions through seeking moderate, steady growth and by offering a limited
range of high-quality products and services to a well-defined set of customers.
(Harley-Davidson would be an example of this.)

1.

reactor

2.

diversifier

3.

stabilizer

4.

analyzer

5.

defender

1 points
Question 7
1.
Which of the following organizations
are most directly in competition with each other?

1.

Kmart and Gap

2.

a local flower shop and Kroger

3.

FedEx and UPS

4.

an independent bookstore and a library

5.

HBO and UPN television network

1 points
Question 8
1.
Which of the adaptive strategies tends
to result in the poorest performance?

1.

niche marketers

2.

analyzers

3.

prospectors

4.

defenders

5.

reactors

1 points
Question 9
1.
An innovation stream moves from one
technology cycle to another through the process of ____.

1.

technological substitution

2.

dominant design

3.

incremental environmental change

4.

organizational synergy

5.

transition management

1 points
Question 10
1.
____ is a method of investment in which
a company builds a new business or buys an existing business in a foreign
country.

1.

A strategic alliance

2.

Direct foreign investment

3.

A global new venture

4.

A joint venture

5.

Direct exporting

1 points
Question 11
1.
Which of the following countries has
the largest direct foreign investment in the United States?

1.

Netherlands

2.

Germany

3.

Japan

4.

Canada

5.

United Kingdom

1 points
Question 12
1.
Nestlé is a company based in
Switzerland with manufacturing plants in Columbia, Australia, Canada, Egypt,
Kenya, and more than 90 other nations. Nestlé is an example of a ____.

1.

multidomestic global company

2.

multinational corporation

3.

ethnocentric organization

4.

acculturated corporation

5.

macro-marketer

1 points
Question 13
1.
As Malta got ready for its admittance
into the European Union (EU), the EU removed all taxes on the importation of
goods manufactured in Malta. In other words, the EU abolished ____ for
Malta-manufactured merchandise.

1.

import quotas

2.

customs classifications

3.

import standards

4.

tariffs

5.

boycotts

1 points
Question 14
1.
Several Arab countries boycott
Coca-Cola products because the soft-drink company maintains product
distributors in Israel. This boycott is an example of ____.

1.

geocentrism

2.

nationalism

3.

nationalization

4.

a trade barrier

5.

acculturation

1 points
Question 15
1.
The two general kinds of trade barriers
are ____.

1.

government import standards and industry import
standards

2.

qualitative and quantitative barriers

3.

voluntary and involuntary barriers

4.

nationalistic and geocentric barriers

5.

tariff barriers and nontariff barriers

1 points
Question 16
1.
In 2000, the United States imposed a
tax on all steel imports in an effort to protect about 5,000 jobs. This tax is
an example of a(n) ____.

1.

import duty

2.

voluntary import restraint

3.

subsidy

4.

financial boycott

5.

tariff

1 points
Question 17
1.
Russia imposed limits on how much
poultry, beef, and pork could be imported into the nation from the European
Union (EU) in retaliation to limits the EU placed on how much grain Russia
could export. What type of nontariff barrier did Russia use to control the
amount of poultry, beef, and port it imported from the EU?

1.

quotas

2.

customs classifications

3.

subsidies

4.

boycotts

5.

duties

1 points
Question 18
1.
____ are long-term, low-interest loans,
cash grants, and tax deductions used to develop and protect companies or
special industries.

1.

Quotas

2.

Voluntary export restraints

3.

Cooperative contracts

4.

Subsidies

5.

Tariffs

1 points
Question 19
1.
To protect its farmers, Japan put
limitations on the amount of mushrooms and leeks that could be imported into
Japan from China. This limitation is an example of a(n) ____.

1.

tariff

2.

voluntary import restraint

3.

subsidy

4.

agricultural import standard

5.

quota

1 points
Question 20
1.
____ occurs when a company sells
domestically produced products to customers in foreign countries.

1.

Direct foreign investment

2.

Franchising

3.

Licensing

4.

Exporting

5.

A joint venture

1 points
Question 21
1.
Sodima is a French cooperative that
owns the name, the trade secrets, and the patents on Yoplait yogurt. General
Mills pays Sodima for the right to sell Yoplait yogurt in the United States.
This is an example of ____.

1.

licensing

2.

a global joint venture

3.

exporting

4.

a strategic alliance

5.

direct investment

1 points
Question 22
1.
Robert Mondavi Wineries entered into an
agreement with Baron Philippe de Rothschild, owner of Boreaux’s First Growth
chateau, to produce a top quality wine in California. The two companies working
together to create a new product is an example of ____.

1.

exporting

2.

licensing

3.

a joint venture

4.

a cooperative contract

5.

a wholly-owned subsidiary

1 points
Question 23
1.
The people who live on the island of
Malta are described as happy-go-lucky people who are comfortable with an
unstructured life and deal well with sudden changes. In terms of Hofstede’s
cultural differences, the people of Malta have a ____.

1.

culture based on equity

2.

low degree of uncertainty avoidance

3.

masculine culture

4.

high degree of uncertainty avoidance

5.

feminine culture

1 points
Question 24
1.
Starbucks is expanding its global
operations into South America in spite of the real probability of civil wars
and terrorist activities in many of the continent’s nations. As Starbucks
expands into South America, it must deal with ____.

1.

political uncertainty

2.

economic uncertainty

3.

infrastructure regulation

4.

nationalistic equity

5.

strategy risk

1 points
Question 25
1.
In Canada, General Motors and Suzuki
have entered into a ____ to create CAMI Automotive. Suzuki management runs the
plant, which makes GM’s Geo cars. The agreement gives Suzuki access to GM dealers
to sell its brand of vehicles.

1.

licensing agreement

2.

subsidiary arrangement

3.

cooperative contract

4.

exporting agency

5.

joint venture

1 points
Question 26
1.
Which of the following factors helps a
company determine the growth potential of a foreign market?

1.

political uncertainty

2.

purchasing power

3.

type of infrastructure

4.

land availability

5.

natural boundaries

1 points
Question 27
1.
A U.S. company that operates cinemas
wants to open a chain of movie theaters in Brazil. Which of the following
factors should be considered when choosing an office/manufacturing location in
the Brazilian market?

1.

work force quality

2.

the strategy of the movie theater chain

3.

tariff and nontariff barriers

4.

exchange rates

5.

all of these

1 points
Question 28
1.
Green Giant learned that it could not
use the Jolly Green Giant character in parts of Asia where a green hat worn by
a man signifies that he has an unfaithful wife. This is an example of a(n) ____
that influenced global marketing.

1.

geocentric attitude

2.

control strategy

3.

cooperative strategy

4.

cultural difference

5.

avoidance strategy

1 points
Question 29
1.
According to Hofstede’s research on
cultural dimensions, ____ cultures emphasize the importance of relationships,
modesty, caring for the weak, and quality of life.

1.

economic-based

2.

feminine

3.

relationship-oriented

4.

individualistic

5.

masculine

1 points
Question 30
1.
An expatriate is someone who ____.

1.

claims dual citizenship

2.

lives and works outside of his or her own country

3.

believes strongly in nationalization

4.

is unhappy with his or her present residence

5.

desires to be employed in a country outside of
his or her own

1 points
Question 31
1.
Functional departmentalization ____.

1.

makes it easier for top managers to assess
work-unit performance

2.

allows work to be done by highly qualified
specialists

3.

produces managers with broader experience and
expertise

4.

enhances coordination between departments

5.

encourages interdepartmental communication

1 points
Question 32
1.
Procter & Gamble has divisions for
personal and beauty, house and home, health and wellness, baby and family, and
pet nutrition and care. These divisions indicate that the company uses ____
departmentalization.

1.

functional

2.

geographic

3.

product

4.

customer

5.

strategic business unit (SBU)

1 points
Question 33
1.
Organizational authority is
traditionally characterized by ____.

1.

chain of command

2.

empowerment

3.

behavioral informality

4.

reengineering

5.

all of these

1 points
Question 34
1.
Jennifer Lee works in the public
relations department of a large pharmaceutical company. It is her job to write
speeches for the company’s top managers, to issue press and video releases, to
host plant tours, and to be involved in community affairs. Lee has ____.

1.

line authority

2.

mechanistic authority

3.

empowerment obligations

4.

staff authority

5.

linear power

1 points
Question 35
1.
The Ryerson University Library is
organized in a hierarchy with six unit heads reporting to a chief librarian.
The units are archives, audiovisual/interlibrary loans, library access
services, reference and information, systems, and technical services. Within
these units are fifteen librarians and forty-seven full-time library staff. One
of the tools used in the organizational development of the library was to
systematically move employees from one job to another to give them an opportunity
to learn and use different skills. The Ryerson University Library used ____.

1.

task aggregation

2.

employee specialization

3.

job rotation

4.

job enlargement

5.

job specialization

1 points
Question 36
1.
The CEO of an electronics company
stated that the concept of an organizational chart was inapplicable in his
organization and described it as a dangerous method of thinking. According to
this CEO, the first requirement of management was that it should make the
fullest use of the capacities of its members. Thus any individual’s job should
be as little defined as possible so that it would ‘shape itself’ to the
person’s special abilities and initiative. This electronics company more than
likely had a(n) ____ organization.

1.

centralized

2.

mechanistic

3.

departmentalized

4.

organic

5.

modular

1 points
Question 37
1.
Which of the following statements about
mechanistic organizations is true?

1.

Mechanistic organizations rely on decentralized
authority.

2.

Mechanistic organizations work best in stable,
unchanging business environments.

3.

Mechanistic organizations are characterized by
horizontal communication based on task knowledge.

4.

Mechanistic organizations have broadly defined
jobs.

5.

None of these statements about mechanistic
organizations is true.

1 points
Question 38
1.
A local hospital ran into a
funding problem when it tried to build a new state-of-the-art pediatric unit.
The hospital management asked a group of physicians, hospital volunteers, and
administrative staff to develop and implement a plan to raise the necessary
money. This group of people with complementary skills formed a(n) ____.

semi-structured team

work team

autonomous unit

functional department

venture team

1 points
Question 39
1.
E-Lab
(the “E” stands for experience) has project teams perform field
research for its clients. These project teams are composed of students of
theology, actors, and musicians as well as the more traditional marketing
experts and statisticians. Each member of the group is trained to conduct
observational research, interview clients, and understand the marketing impact
of what they learn. E-Lab uses ____ to make its project teams more efficient.

synergistic goals

stretch goals

cross training

vestibule training

OJT training

1 points
Question 40
1.
____
occurs when workers withhold their efforts and fail to perform their share of
the work.

Self-limiting
behavior

Social
loafing

De-forming

Stonewalling

Mental
atrophy

1 points
Question 41
1.
Teams
are typically required when ____.

tasks are simple

tasks require multiple perspectives

synergy will complicate the problem
solution process

the company has very limited
resources

any of these conditions are met

1 points
Question 42
1.
The job of the concepts managers
at Starbucks is to use a cross-functional team to develop four to six new
beverages annually. Starbucks uses a cross-functional team because it ____.

allows the company to use employees
from various departments with varying perspectives to attack the task

creates a means for outsourcing
new-product development

allows Starbucks to use an aggregated
product plan

ensures that Starbucks will always
have products in each stage of the product life cycle

allows the company to get input from
all of its external stakeholders

1 points
Question 43
1.
In the video clip, “The Surprising
Truth About What Motivates Us”, Daniel Pink discusses his interest in the
dynamics of extrinsic motivators and intrinsic motivators. In his discussion, he argues that there is a
mismatch between what science knows and what business does. Pink proposes a whole new approach that is
based much more around intrinsic motivation. What are these three elements?
For full points, briefly describe each element.

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1.5 points
Question 44
1.
Eileen Fisher Inc. is an example of a
mechanistic organization.

1.

True

2.

False

0.5 points
Question 45
1.
In the Daniel Pink video entitled, “The
Surprising Truth About What Motivates Us,” researchers found that as long as
the task involved only mechanical skill, bonuses worked as they would be
expected: the higher the pay, the better the performance. But, when the task
called for even rudimentary cognitive skill, a larger reward actually led to
poorer performance.

1.

True

2.

False

0.5 points
Question 46
1.
____ is a feeling of intrinsic
motivation, in which workers perceive their work to have meaning and perceive
themselves to be competent, having an impact, and capable of
self-determination.

1.

Reciprocity

2.

Motivational assertion

3.

Eutonomy

4.

Empowerment

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