Organizational Behavior

| October 22, 2018

In need of help with this project
Research Project
Organizational Behavior
Reviewed by
Eric Swanson

About the Reviewer
Swanson has spent more than 20 years working in various corporations, including
Unilever, Marketing Drive Worldwide, and CBS News. A graduate of Yale
University and the Juilliard School, he is the author of ten books of fiction
and nonfiction, including The New York
Timesbestseller, The Joy of Living.A
former stage and film actor, he is currently Associate Director of Great Circle
Productions, Inc., a 501 (c ) (3) nonprofit organization dedicated to
supporting and developing projects in the performing arts, literary and visual
arts, and film/video arts.

.pdf#_Toc425791860″>INSTRUCTIONS 1
.pdf#_Toc425791861″>PAPER SPECIFICATIONS 4
.pdf#_Toc425791862″>GRADING CRITERIA 5
.pdf#_Toc425791863″>SUBMITTING YOUR PROJECT 6


To complete this project, you must
1. Conduct
research to
a. Define the
concept of emotional labor
b. Describe,
explain, and discuss perspectives on
emotional labor in general as well as in different
workplace settings
Conduct limited field research aimed at assessing
varying understandings and experiences of emotional labor in at least three
work settings
Analyze and summarize findings from your field research
Prepare a term paper on the topic of emotional labor in
workplace settings, using both your field research and your background research
as you do so
Before you begin, read through this entire procedure. Then,
follow these steps to complete your project:.gif”>
Create your own working definition of emotional labor.Your definition should
include likely effects of emotional labor, such as fatigue, workplace stress,
anxiety, and alienation. Use your definition to guide your field research and
clarify your thinking prior to beginning work on your term paper.
2. Use
the following sources to conduct background research. Note:You must use all of these sources for your project.
a. Your
textbook, Organizational Behavior,
page 82
b. Online
?Context Magazine,“Feeling around the World,” Arlie Hocschild, page
Wikipedia: Defining Emotional Labor
?“What Is ‘Emotional Labor’?”
(feminist view)

At least one source of your own from the Internet, a
library source, or elsewhere
3. Prepare
a survey for interviewing people in various work settings. On the survey, leave
room for notes you take during or immediately following your interview with any
subject. Although you may add questions of your own, include the following
questions on your survey:
a. On a scale
of 1 to 10, how would you rate your satisfaction with your job?
b. On a scale
of 1 to 10, how would you rate your satisfaction with your present workplace
c. Are
you expected to present yourself in certain ways to customers (patients,
passengers, clients, and so on)?
d. If so, how
are you expected to present yourself? To help the interviewee answer this
question, you may ask one or more of the following questions:
Are you expected to follow a sales script?
Are you expected to “up-sell” special offers?
Are you instructed to always be polite?
Are you expected to encourage and support patients?
? Are
you supposed to smile when you would prefer to scream or frown?
e. Do
you feel stress when you feel one way and have to pretend you feel another way?
Can you give me examples?
When you feel some kind of work stress, can you tell me
how you feel about it? (If interviewees need help answering this question, you
may ask, “Does stress make you feel tired? Frustrated? Amused? Irritable?
4. Follow
these guidelines for conducting your research:
a. Interview
people in at least three different work settings. Your subjects might include
fast-food workers, bus or taxi drivers, firefighters, law enforcement officers,
sanitation workers, bank tellers, airline flight attendants, public school
teachers, paramedics, and social workers—to offer some examples.
b. Interview
at least two people from each work setting.
c. To
find individuals to interview, begin making contacts through people you know.
d. During the
interview, complete the surveys yourself. Don’t ask the subjects to fill out
the forms.
e. Before
beginning an interview, tell each subject that his or her responses will be
anonymous. Indeed, it’s advisable to create fictitious names for particular
work venues, for the subjects themselves, and for any persons mentioned by the
subjects. Also, inform each subject that your written report is for a course,
and that it won’t be published anywhere.
Allow your respondents to speak freely. Don’t allow
your survey form to keep you from taking notes on unexpected comments,
observations, and information provided by the subjects. In other words, keep an
open mind.
Research Project
g. Don’t record an interview on any
electronic device, such as a tape recorder, cell phone, or camcorder, without
the express permission of the subject. If you do record any interview, destroy
or delete any such information upon completion of your research project.
5. Prepare a five- to eight-page term
paper based on your research. Draft your paper on the basis of your background
reading and your field research. Edit and revise your draft prior to submitting
it to your instructor.
Prepare your paper for electronic submission in a
wordprocessing program.
2. Prepare
a title page with the following information:
a. Title:
Emotional Labor in the Workplace
b. Your name
c. Your
student number
d. Course
title: Organizational Behavior
e. Project
number: 50048200
Current date
Double-space your paper, with left and right margins of
1 to 1.25 inches, flush left and ragged right.
Provide adequate source citations.
Include a header on each page except the title page. In
the header, include your name, student number, and the page number.
Do not
plagiarize.The direct usage of materials from any source without proper
and accurate credit is plagiarism.Be
sure to properly attribute direct quotes and paraphrases. If you plagiarize in
any way or to any degree, your term paper will receive a failing grade.
7. Use
the following outline as a suggested guide for the structure of your paper:
a. Introduction.Summarize your paper. Briefly
describe what the paper is about and how you went about writing it.
b. Emotional Labor: Psychological Stress in the
Workplace.Describe emotional labor, including various perspectives on its
nature and its psychological costs. The material for this section should come
mainly from your background research.
what you learned from your
interviews. Include anecdotal
material to engage the reader and, to a limited extent, offer your
interpretations and impressions.
d. Summary and conclusion.Discuss your
overall impressions, your view on the causes of emotional labor, and perhaps,
how it might be managed or reduced.
Submit the final draft of your paper to your
Your project will be graded on the following criteria:
?Presentation style (20 percent).The student uses a consistent
point of view throughout, employs accurate and appropriate word and concept
usage, and has few, if any, digressions. The paper is easy to read.
?Development of concepts and themes (40 percent).The paper is
developed accurately and coherently from background sources. The Interviews
section is coherently related to the background sources.
?Organization of writing (20 percent).The
material proceeds logically, topic sentences are well placed, and paragraph
breaks are appropriate.
Research Project
Grammar and usage (20 percent).The
student uses complete and grammatically correct sentences with no spelling
errors. Descriptions, explanations, and assertions are clearly worded.
Use this procedure to submit your research project for
On your computer, save a revised and corrected version
of your title page and paper.
Go to
and log in.
Go to My Courses.
Click on Take
Examnext to the lesson you’re working on.
Enter your email address in the box provided. (Note:This information is required for
online submission.)
Attach your file as follows:
Click on the Browse
Locate the file you wish to attach.
Double-click on the file.
Click on Upload
7. Click
on Submit Files.

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