| June 5, 2016

Internet Exercise Assignment
Access the Ritz-Carlton website (below) and explain what the “Gold Standard” of the Ritz-Carlton means and highlight the necessary components of service quality. What is the relationship of the “Gold Standard” to service quality?”>Gold Standards”>″>

Your “short report” must be in APA format, do not forget to include your name on the paper. This assignment is to be submitted via this Week One Internet Exercise link. It is due no later than the last day of Week 1 (Sunday) NLT midnight (PST). Ensure your paper is 1-2 pages of content, plus a cover page and a reference section! Also, as a friendly reminder there is a SAMPLE PAPER, which you can find in the Announcements!

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