NU MGT451 FULL COURSE

| June 7, 2016

Question
DISCUSSIONS

Week One Discussion 1

OPERATIONS MANAGEMENT

Why study operations management? Furthermore, what is the difference between the terms “production management” and “operations management”?

Week One Discussion 2

STRATEGIES LINKAGE

What are the practical consequences of a lack of strategic linkage between the business and the operations functions?

Week One Discussion 3

QUALITY FAILURE

Find an example of a quality failure and determine the reasons for the failure. Use the references at the end of Chapter 8 or recent newspaper or magazine articles to help find an example.

Week Two Discussion 1

SUPPLIER – CUSTOMER RELATIONSHIP

What is a “process”? Explain from beginning to end the supplier – customer relationship both internally and externally of the organization and why it is important to understand the existence of this relation in producing the final product/service to the ultimate customer (the consumer).

Week Two Discussion 2

MARKETING AND PROCESS STRATEGY

What are the possible consequences of defining a marketing strategy independently of the process strategy?

Week Two Discussion 3

LEAN APPROACH ABROAD

Why did the lean approach evolve in Japan and not in Western countries?

Week Two Discussion 4

What are any mid-course insights you have so far? Feel free to share any insights from the textbook, online lecture notes, online class sessions or the readings!

Week Three Discussion 1
BALANCING SUFFICIENT VICE INSUFFICIENT QUANITIES

Why is the understanding of “customer demands” and supplier availability imperative to maintaining meeting the customer’s needs when they go to purchase your product or service? Also, is it “fair” to the consumer to offer “rain checks” due to lack of product/services, and to place ads that draw consumers in that include “small print” indicating only a “few” items at a very reduced price are actually available?

Week Three Discussion 2

DIFFERENCIATING MANAGEMENT

What is the difference between supply chain management and demand management?

Week Three Discussion 3

CROSS-FUNCTIONAL TEAMS

Why are cross-functional teams so widely used for supply chain improvement?

Week Three Discussion 4

THEORY OF CONSTRAINTS

What is the goal as stated by the theory of consraints (TOC) and how is that goal achieved?

QUIZZES
QUIZ 1

Question 1

The Baldrige Award criteria emphasize all of the following EXCEPT:

Question 2

Inventory decisions and control systems involve:

Question 3

Costs of inspectors, testing, testing equipment, and labs are examples of:

Question 4

The essence of operations management can be described by:

Question 5

The four elements that form the heart of operations strategy include:

Question 6

The four common objectives of operations are:

Quality, cost, delivery, and flexibility

Question 7

Another term used for operations objectives is:

Question 8

A decision has been made that suppliers will be chosen based on quality rather than cost. This is an example of which of the following?

Question 9

Which operations objective does the author suggest as the basis for improvement in the other operations objectives?

Question 10

According to Michael Porter, the generic types of business strategies include:

Question 11

A global corporation has which of the following characteristics?

Question 12

Mean time between product failures:

Question 13

A product’s conformance to specifications:

Question 14

The four decision areas in operations management are:

Question 15

The quality cycle:

Question 16

Which of the following is NOT part of the quality trilogy that Juran advocates?

Question 17

________ is a combination of reliability and maintainability.

Question 18

Which of the quality gurus advocated that organizations should drive out fear from the employees?

QUIZ 2

Question 1
A make-to-order operation would be primarily concerned with:

Question 2

Identify the correct statement from the given choices.

Question 3

An important lesson from the Hayes and Wheelwright product-process matrix is:

Question 4

The type of processing system that has high product variety and medium capital investment is:

Question 5

An example of a business/industry that uses batch flow and makes to stock is:

Question 6

Under lean, the ROI is increased by:

Question 7

Lean emphasizes all of the following except:

Question 8

With regards to suppliers, lean systems typically require:

Question 9

Reducing setup time is important because it:

Question 10

The ideal setup time for a lean system is:

Question 11

The time it takes a container to complete an entire circuit consists of:

Question 12

Reduction of setup time is accomplished by separating internal and external setups and:

Question 13

The market-pull view of new product innovation is to:

Question 14

Which of the following is not part of the new-product development process?

Question 15

Process design:

Question 16

Design for manufacturing involves:

Question 17

A large office that has a typing pool, a copying department, and all the managers in a large suite of offices is an example of:

Question 18

A company makes necklaces with attached letters. Department A manufactures the necklace chains and letters ahead of demand. Department B assembles the necklaces when orders are received. Departments A and B are, respectively:

QUIZ 3

Question 1
0.5 out of 0.5 points

The design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer is called:

· Question 2

0.5 out of 0.5 points

The five measures of supply chain performance are:

· Question 3

0.5 out of 0.5 points

Which of the following is true about vertical integration?

· Question 4

0.5 out of 0.5 points

Which of the following is a way to improve the infrastructure in the supply chain?

· Question 5

0.5 out of 0.5 points

The flow of materials from upstream nodes into a company is called:

· Question 6

0.5 out of 0.5 points

Aggregate planning and scheduling differ in that:

· Question 7

0.5 out of 0.5 points

Scheduling often deals with which three conflicting objectives?

· Question 8

0.5 out of 0.5 points

The overriding problem in batch scheduling is?

· Question 9

0 out of 0.5 points

Finite capacity scheduling assumes which of the following?

· Question 10

0 out of 0.5 points

Which of the following questions is NOT answered by the scheduling system?

· Question 11

1 out of 2 points

In your own words, describe the difference between Outsourcing and Offshoring. Give some examples of both.

· Question 12

1.5 out of 2 points

In your own words, explain what is a Profit Margin? How can Production and Operations Management can help improve a Profit Margin for a company?

QUIZ 4

Question 1
0.5 out of 0.5 points

Which of the following is NOT a characteristic of a distinctive competence?

· Question 2

0.5 out of 0.5 points

Quality of design:

· Question 3

0.5 out of 0.5 points

Modular design involves:

· Question 4

0.5 out of 0.5 points

Quality Function Deployment:

· Question 5

0.5 out of 0.5 points

In which phase of the new-product design process are considerations about tradeoffs among product cost, quality, and schedule made?

· Question 6

0.5 out of 0.5 points

For production control, lean pull systems are best suited for:

· Question 7

0.5 out of 0.5 points

Why is production leveled in a lean system?

· Question 8

0.5 out of 0.5 points

Which of the following statements is NOT true regarding supply chain operations?

· Question 9

0.5 out of 0.5 points

Which of the following is NOT a characteristic of changes in structure? (Tip: So, the way to read this question is which of the items below do you believe would NOT be a factor – or is the smallest factor – when deciding on a change to an organization’s entire physical or virtual structure?)

· Question 10

0.5 out of 0.5 points

Which of the following statements is NOT true about supply chain dynamics?

· Question 11

0 out of 0.5 points

A bottleneck is:

· Question 12

0.5 out of 0.5 points

Critical Ratio is:

· Question 13

0.5 out of 0.5 points

Capacity, as opposed to inventory:

· Question 14

0.5 out of 0.5 points

A replenishment-based system derives orders from:

· Question 15

0.5 out of 1 points

In your own words, what is the difference between a Global Market versus Global Production?

· Question 16

0 out of 1 points

In your own words, why does the production (or “Consumer Packaged Goods”) and retail industries currently get the most benefit of RFID implementation?

ASSIGNMENTS
week 1
Internet Exercise Assignment
Access the Ritz-Carlton website (below) and explain what the “Gold Standard” of the Ritz-Carlton means and highlight the necessary components of service quality. What is the relationship of the “Gold Standard” to service quality?

Your “short report” must be in APA format, do not forget to include your name on the paper. This assignment is to be submitted via this Week One Internet Exercise link. It is due no later than the last day of Week 1 (Sunday) NLT midnight (PST). Ensure your paper is 1-2 pages of content, plus a cover page and a reference section! Also, as a friendly reminder there is a SAMPLE PAPER, which you can find in the Announcements!

week 2
Internet Exercise Assignment
Go to the Lean website for the U.S. Environmental Protection Agency .epa.gov/lean/”>http://www.epa.gov/lean/ and read about implementing lean manufacturing can benefit the environment. Research the following companies: Johnson and Johnson, Merck Pharmaceutical, and McDonnell Douglas Aerospace Industries and pick one of these 3 companies to write a brief report describing how they are implementing the lean manufacturing philosophy and state whether their operations conform to the US Environmental Agency guidelines. Why or why not?

(Tips: You will need to do some Internet research to find EPA details on one of the three companies listed below. Also, Boeing has purchased McDonnell Douglas, so you may use information found on either company.)

our “short report” must be in APA format, do not forget to put your name on the frontpage. It is due no later than the last day of Week 2 (Sunday) NLT midnight (PST). Your paper should be 1 – 2 pages long (try to get to 2-pages), plus a cover page and reference section.

week 3
Internet Exercise Assignment
Go to the website below and explain why any company would want to use these services. Also, look at the Webliography section to see the YouTube video that shows an interesting view of FedEx and UPS’ supply chain operations. (The video is a required portion of thsi assignment. So please do watch it and incorporate it into your paper!)

.fedex.com/us/supplychain/services”>http://www.fedex.com/us/supplychain/services

Your “short report” must be in APA format, do not forget to include your name on the paper. It is due no later than the last day of Week 3 (Sunday) NLT midnight (PST). Your paper should be 1 – 2 pages long (try to get to 2-pages), plus a cover page and reference section.
week 4

Internet Exercise Assignment

Below are three articles from the Effective Inventory Management site. Pick one of the below articles and write a summary. Remember to tie back the topic you pick to the textbook. (You’ll notice there are two sets of links. The first set belong to the Effective Inventory Management site, the second set are other sites. The Effective Inventory Management site can sometimes have issues, so you can use EITHER the Effective Inventory Management site OR one of the alternative links.)

Effective Inventory Management site

Fine-Tuning Safety Stock (.effectiveinventory.com/safety-stock/”>http://www.effectiveinventory.com/safety-stock/)
Accurate Anticipated Lead Times Prevent Stockouts (.effectiveinventory.com/stockouts/”>http://www.effectiveinventory.com/stockouts/)
A Realistic Approach to Inventory Reduction (.effectiveinventory.com/inventory-reduction/”>http://www.effectiveinventory.com/inventory-reduction/)
Alternative sites (you can use ONE of the links below as well)

Safety Stock Explained by logistics powerhouse, DHL ( .dhl-discoverlogistics.com/cms/en/course/tasks_functions/inventories/buffer_stocks.jsp”>https://www.dhl-discoverlogistics.com/cms/en/course/tasks_functions/inventories/buffer_stocks.jsp )
Lead Time Terminology explained ( .leadtimes.org/”>http://www.leadtimes.org/ )
10 Possible Approaches to Improve Inventory by management consulting firm Bain (.bain.com/publications/articles/ten-ways-to-improve-your-inventory-management-wsj.aspx”>http://www.bain.com/publications/articles/ten-ways-to-improve-your-inventory-management-wsj.aspx )
Your “short report” must be in APA format, do not forget to include your name on the paper. It is due no later than the last day of Week 3 (Sunday) NLT midnight (PST). Click on the “Week Four Assignment – Internet Exercise” link above to submit your assignment, as well to get more information regarding the due date. As usual, please ensure to include a cover page, reference section and 1-2 pages of content.

FINAL PAPER

Please select one of the below topics for your Final Paper. Wal-Mart is NOT an option for any topic below.

RFID (Radio Frequency Identification). During the last decade or so a popular trend in Production and Operations Management has been the adoption of RFID, especially in Consumer Packaged Goods and/or Retail companies. Select a company and discuss their RFID adoption project. Discuss the success and/or challenges the company has faced so far, why the company has decided to engaged in an RFID effort, and brief details on the company’s plan (i.e. timeline, end goal, etc…). Attached is a special lecture note I put together around RFID. You may view this to learn more about RFID, and leverage this as a resource. I’ll also review this during Week 3 of class.
Globalization. Another popular trend we all know too well is “globalization.” There are two types of globalization in general: global market (selling a product/service to multiple countries) and/or globalized production (leveraging advantages of different countries to purchase materials and/or assemble products and services). Select a company and discuss the company’s use of globalized production. Discuss the success and/or challenges the company has faced so far, why the company has decided to engaged in globalized production, and brief details on the company’s plan (i.e. timeline, end goal, etc…). Attached is a special lecture note I put together around globalization. You may view this to learn more about globalization, and leverage this as a resource. I’ll also review this during Week 3 of class.
Operations as a Competitive Advantage. Many companies benefit from an effective and efficient operations approach, however, there are fewer companies that truly rely on their Production & Operations Management as a competitive advantage. One notable example is WalMart! WalMart’s “Everyday Low Prices” is feasible in large part thanks to their Operatons excellence. Select a company and discuss the company’s operation model that acts as a competitive advantage (i.e. unique in the industry, sets them apart, etc..). You cannot select WalMart. Describe the competitive advantage. What does this company do that allows their operations process to set them apart. Why is it a competitive advantage?
Below is how you should structure the paper:

Cover Page
Table of Contents (optional)
Major components (including an introduction on your topic, brief description of company, research and analysis, examples, etc..). Any use of illustrations, charts, and/or graphics included here (optional).
Reference page (minimum of three references). Remember your textbook can count as one reference!
The paper must be written in APA format and contain at least 3-pages in the main component section. 10-point or 12-point font. Arial or Times New Roman font type. Double space. Regular margins (i.e. no larger than 1 inch margins).

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