NSDU 4949 test 4

| August 14, 2017

QUESTION 1

What is the first step in the feedback control system?

measuring performance in previous periods

comparing performance to standards

establishing standards of performance

establishing strategic objectives

5 points
QUESTION 2

________???????? theory deals with employee’s perception of
fairness.?

Expectancy

Equity

Need hierarchy

ERG

5 points
QUESTION 3

Pauline is an area manager at Ironman Gym. She anticipates
her area’s needs and formulates a proposed budget every quarter. She then sends
this proposal to her manager. This is an example of:

revenue budgeting

top-down budgeting

bottom-up budgeting

strategic budgeting

5 points
QUESTION 4

The removal of an unpleasant consequence following a desired
behavior is referred to as:

?

punishment.

positive reinforcement

extinction

avoidance learning

5 points
QUESTION 5

Bruce publicly praises his employees when they have achieved
their goals. Bruce hopes this will increase the likelihood of goal achievement
in the future. This is an example of:

avoidance learning.

extinction.

positive reinforcement

negative reinforcement.

5 points
QUESTION 6

Denise has a desire to influence others, be responsible for
them, and have authority over them. It can be described as her:

?

need for power.

need for achievement.

need for affiliation.

need for success.

5 points
QUESTION 7

An advantage of the bottom-up budgeting process is:

there is an emphasis on bureaucratic control

top managers are not involved in the process

lower level managers are more involved

top managers control the information flow

5 points
QUESTION 8

Samuel, a sales associate at an electronics store, learns
that his base pay is higher than any other sales associate in the store. He
justifies his higher salary to the idea that he must be a top sales associate,
generating more revenue than anyone else. This example demonstrates which
method for reducing perceived inequity?

changing perceptions

changing an outcome

modifying work effort

changing the behavior of others

5 points
QUESTION 9

A high need for????_________??? is associated with
successful attainment of top levels in the organizational hierarchy, according
to McClelland.

?

power

achievement

success

affiliation

5 points
QUESTION 10

Which of these is a financial budget that estimates cash
flows on a daily basis or weekly basis to ensure that the company can meet its
obligations?

revenue budget

capital expense budget

budgeted income statement

cash budget

5 points
QUESTION 11

__________???????? indicators focus on production and
operating statistics.

Critical success

Potential for learning and growth

Business process

Performance measurement

5 points
QUESTION 12

Which of the following allows employees to see for
themselves the financial condition of the company?

activity based managment

open book management

private capital managment

economic value-added management

5 points
QUESTION 13

Alderfer referred to the needs for physical well being as?
_________needs.

existence

growth

physiological

relatedness

5 points
QUESTION 14

Theories that explain how employees select the behaviors
that allow them to meet their needs are known as:

?

need hierarchy

reinforcement

content

process

5 points
QUESTION 15

Which of the following theories focuses on changing or
modifying employees’ on-the-job behavior through the appropriate use of
immediate rewards and punishments?

Experiential learning theory

Process theory

Reinforcement theory

ERG theory

5 points
QUESTION 16

Daisy tried to apply the job characteristics model to her
workforce, but it only worked for some of her employees.? Which of the
following may be a reason why it did not work for everyone?

None?of her employees have high growth-needs.

Some of her employees have low affiliation needs.

Some of her employees are low in growth-need strength.

?

Some of her employees have a low need for power.

5 points
QUESTION 17

Which theory proposes that an individual?s motivation can
result not just from direct experience of rewards and punishments but also from
the person?s thoughts and beliefs and his or her observations of other people?s
behavior?

hierarchy of needs theory

experiential learning theory

social learning theory

reinforcement theory

5 points
QUESTION 18

According to Herzberg,?????_____________ is an example of a
hygiene factor.

being challenged

recognition

pay

achievement

5 points
QUESTION 19

All of the following are key steps of setting up feedback
control systems EXCEPT

getting employee opinions.

comparing performance to standards.

establishing standards.

making necessary corrections.

5 points
QUESTION 20

One of your fellow students is continually late to class.
The professor has tried numerous verbal warnings and recently took points away
from the student’s grade. Based on the above, the professor’s actions are
consistent with which of the following reinforcement techniques?

?

aAvoidance learning

positive reinforcement

negative reinforcement

punishment

5 points
QUESTION 21

Which motivation theory proposes that people are motivated
to satisfy needs?in sequence?

reinforcement theory

hierarchy of needs theory

sequential development theory

ERG theory

5 points
QUESTION 22

All of the following are major perspectives of the Balanced
Scorecard EXCEPT________________.

internal business processes

financial performance

competitors

customers

5 points
QUESTION 23

Nelson is motivated by a strong need for recognition and is
continually seeking credit for his contributions to the organization. According
to Maslow, Neil is motivated by which category of needs?

self-actualization

belongingness

physiological

esteem

5 points
QUESTION 24

Zachary, a manager at ExecuComp, receives quarterly reports,
which track his department’s production statistics.However, these reports lack
key information regarding reject rates. Which of the following components of
the control model need improvemet?

measuring actual performance

establishing standards

the SWOT analysis

the ability to take corrective action

5 points
QUESTION 25

The????????? ratio refers to the ability of the organization
to meet its current debt obligation.

liquidity

profitability

conversion

activiity

5 points
QUESTION 26

Madison has been assigned to work on the development of a
budget that plans future investments in major assets such as buildings and
heavy machinery. Madison is working on a(n)___________budget.

operating

capital

cash payment

expense

5 points
QUESTION 27

Karen is a first line supervisor at Wolfs, Inc. She wishes
to increase her employee’s opportunities for growth and learning. Which of the
following techniques should she use?

continuous quality improvement

job rotation

job enrichment

job enlargement

5 points
QUESTION 28

Larry is looking for ways to increase the number of
different tasks that an employee performs without increasing task complexity.
He should try job:

enrichment

simplification

enlargement

rotation

5 points
QUESTION 29

Which of the following theories places an emphasis on
behavior and its consequences?

?

Need hierarchy theory

Reinforcement

ERG

Equity

5 points
QUESTION 30

A recent study from the U.S. Department of Labor shows that
the top reason that people leave their jobs is because they:

?

don?t like their boss.

don?t make enough money.

don?t feel appreciated.

don?t believe in what the organization stands for.

5 points
QUESTION 31

Ricky is a manager at InfoServices, where she rewards the
top sales employee every month by giving him or her a high-definition TV or PC.
This is an example of what employee motivation program?

?

Cafeteria benefit plan

Team based compensation

Pay for performance

Lifestyle award

5 points
QUESTION 32

Katie dislikes almost everything about her job. The only
reason she continues to work at Mace Autobody is the excellent benefits package
she receives. Katie is motivated by:

extrinsic rewards.

expectancy.

intrinsic rewards.

self-actualization.

5 points
QUESTION 33

Which of the following is NOT a need proposed by Maslow in
his hierarchy of needs theory?

compensation needs

physiological needs

safety needs

esteem needs

5 points
QUESTION 34

Which term, in goal-setting theory, refers to the need to
make goals highly ambitious but achievable?

?

Goal specificity

Goal difficulty

Goal acceptance

Goal motivation

5 points
QUESTION 35

Focusing on how well resources and human capital are being
managed for the company?s future refers to which component of the balanced
scorecard?

competitors

costomer

financial

internal business processes

5 points
QUESTION 36

Kyle’s work group consistently exceeds the goals the members
set for themselves some months ago. In an attempt to better motivate the group,
Kyle thought it would be a good idea to set new goals. This is an example of
Kyle exercising control by:

taking corrective action

comparing performance to standards

developing adequate measures of performance

All of the above are correct answers.

5 points
QUESTION 37

Highroller Casinos provides good salaries and benefits,
including bonuses of up to 25 percent of annual salaries.? However, the company
has been criticized for not establishing an achievement or recognition program
for its employees. Which of the following best describes the company in terms
of the two-factor theory?

?

Good hygiene factors and inadequate motivators

Good motivators and inadequate hygiene factors

Inadequate hygiene factors and motivators

Good hygiene factors and motivators

5 points
QUESTION 38

One of your fellow team members at work is continually
disrupting the team’s work with jokes and general horseplay. You hope that by
ignoring him he will stop this senseless behavior. You are attempting to use
which reinforcement tool?

?

positive reinforcement

avoidance learning

extinction

negative reinforcement

5 points
QUESTION 39

Stella, a systems manager for a large technology company,
would like to get an understanding of her company?s financial position with
respect to assets and liabilities at the end of the fiscal year. Which
financial statement should she refer to?

balanced scorecard

balance sheet

income statement

retained earnings statement

5 points
QUESTION 40

The basic philosophy of control at Nutrients-For-You, Inc.
is based on the policies found in the employee handbook, as well as a
strict?lines of authority. This?is consistent with __________________.

hierarchical control

clan control

total quality management

bottom-up control

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