MGT300 test 1

| November 24, 2016

Question
QUESTION 1
According to the text, what are the skills used by managers when performing the four functions of management?

1. Analytical, interpersonal, and financial

2. Conceptual, interpersonal, and organizational

3. Conceptual, human, and technical

4. Communication, strategic, and innovative

5. Functional, problem-solving, and technical
1 points

QUESTION 2
Using influence to motivate employees describes which of these functions?

1. Planning

2. Organizing

3. Controlling

4. Leading

5. Monitoring
1 points

QUESTION 3
____ is the management function concerned with monitoring employees’ activities, keeping the organization on track toward its goals, and making corrections as needed.

1. Organizing

2. Controlling

3. Resource allocation

4. Efficiency

5. Planning
1 points

QUESTION 4
Maintaining information links are the activities consistent with the ____ role.

1. leader

2. spokesperson

3. entrepreneur

4. liaison

5. monitor
1 points

QUESTION 5
The individual identity includes which of the following?

1. Works in highly interdependent manner

2. Works relatively independently

3. Generalist, coordinates diverse tasks

4. A network builder

5. Gets things done through others
1 points

QUESTION 6
In the new workplace, work is ____, in contrast to the old workplace where work was ____.

1. autocratic; structured

2. flexible; diverse

3. calm; flexible

4. mechanical; flexible

5. flexible; structured
1 points

QUESTION 7
Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

1. goal-setting

2. efficiency

3. structure

4. effectiveness

5. information processing
1 points

QUESTION 8
Managers shift gears quickly and therefore, the average time spent on any one activity is less than ____.

1. nine minutes

2. one workday

3. an hour

4. a half hour

5. a half day
1 points

QUESTION 9
With its “community of interest” in a pre-Facebook era, the Grateful Dead band’s ability to ________ is a principle factor for its success over several decades.

1. innovate

2. compete

3. monitor

4. communicate

5. generate revenue
1 points

QUESTION 10
For a widget manufacturing company, worker-hours per widget is a measure of

1. none of these.

2. organizational performance.

3. organizational effectiveness.

4. organizational structure.

5. organizational efficiency.
1 points

QUESTION 11
Selecting goals and ways to attain them refers to

1. organizing.

2. controlling.

3. leading.

4. planning.

5. staffing.
1 points

QUESTION 12
According to Mintzberg, when Amanda attends a subordinate’s wedding she is performing which of these roles?

1. Leader

2. Liaison

3. Spokesperson

4. Monitoring

5. Figurehead
1 points

QUESTION 13
Which of these is NOT a part of an organization’s general environment?

1. Sociocultural

2. Competitors

3. Legal-political

4. Economic

5. Technological
1 points

QUESTION 14
Which of the following rules, according to Spotlight on Skills in Chapter 2, is about forging an emotional bond?

1. Be efficient with use of time

2. Make contact frequently

3. Remember that relationships are not short-term

4. Business is always personal

5. Don’t skip the small talk
1 points

QUESTION 15
Blockbuster’s weakened performance in recent years stems from which of the following?

1. Growth in competition from oversees

2. Weak supply chain management

3. Inability to respond to the changing environment

4. Inability to become environmentally sustainable

5. Weak internal culture
1 points

QUESTION 16
____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

1. Competitive intelligence

2. Corporate culture

3. Mission statement

4. Employee training

5. Vision statement
1 points

QUESTION 17
McDonald’s “We Love to See You Smile” represents a

1. political activity.

2. ritual.

3. symbol.

4. slogan.

5. ceremony.
1 points

QUESTION 18
Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?

1. Advertising/public relations

2. All of these are a part of organizational response in adapting the organization to changes in the environment.

3. Interorganizational partnerships

4. Boundary-spanning roles

5. Mergers/joint ventures
1 points

QUESTION 19
The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is

1. Dress and office layout

2. Invisible artifacts

3. Slogans and ceremonies

4. None of these

5. Expressed values and beliefs
1 points

QUESTION 20
Symbols, stories, and heroes are important because they

1. entertain executive level management.

2. communicate the significant values of an organization.

3. give employees something to talk about.

4. address the concerns of government.

5. acquaint customers to the organization.
1 points

QUESTION 21
The adaptability culture emerges in an environment that requires ____ response and ____ decision making.

1. fast; low-risk

2. regulated; low-risk

3. slow; high-risk

4. fast; high-risk

5. slow; low-risk
1 points

QUESTION 22
____ is(are) included in an organization’s task environment.

1. Accounting procedures

2. Government

3. Technology

4. Suppliers

5. Demographic characteristics
1 points

QUESTION 23
Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

1. Legal-political dimension

2. Sociocultural dimension

3. Corporate culture dimension

4. Economic dimension

5. Technological dimension
1 points

QUESTION 24
An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)

1. legal group.

2. none of these.

3. political influence group.

4. pressure group.

5. social group.
1 points

QUESTION 25

All of the following are examples of special interest groups EXCEPT

professional associations

trade associations

political action committees

courts

consumerists

1 points

QUESTION 26

Anne Chinoda, to executive at Florida Blood Centers, is under pressure to resign because she took a #71,000 pay increase jusy months after she laid off 42 employees. Chinoda’s decision lies in the

domain of codified law

domain of free choice

domain of ethics

domain of social responsibility

none of these

1 points

QUESTION 27

Disk Replacement Services has just completed a procedural manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on

the procedural justice approach

the utilitarian approach

the individual approach

the defensive approach

the free-choice approach

1 points

QUESTION 28

Regarding the levels of personal moral development, the majority of managers operate at the ___ level

preconventional

autocratic

postconventional

conventional

transformative

1 points

QUESTION 29

Which of these is the disclosure by an employee of an illegal activity?

Tattling

Organiztional communication

The filing of a disclosure ststement

Snooping

None of these

1 points

QUESTION 30

Sharon is a manager at Softest Tissue Corporation. She is faced with an interesting problem. One of her employees has been cheating the compoany out of expense money. Sharon must decide whether or not to fire this employee. In this role, Sharon is acting as

a moral agent

an obstructive manager

an ethical theorist

a symbolic leader

an authoritarian leader

1 points

QUESTION 31

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by sharks. The Navy pilot was operating from the _____ level of moral development.

preconventional

conventional

postconvential

lowest

conservative

1 points

QUESTION 32

Robbie Roberts decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the

justice approach

utilitarian approach

individualism approach

illegal approach

moral-justice approach

1 points

QUESTION 33

The golden rule “do unto others as they would do unto you” is

an example of the utilitarian approach to ethical behavior

representative of the moral-justice approach to moral decision making

an example of the values that guide the individualism approach to ethical behavior

silly and outdated

an example of the justice approach to ethical behavior

1 points

QUESTION 34

_______includes behavior that is not always written down and may actually not serve an organization’s bottom-line.

Legal responsibility

Economic responsibility

Ethical responsibility

Discretionary responsibility

None of these

1 points

QUESTION 35

With a philosophy of ____ , managers weave environmental and social concerns into every strategic decision, revise policies and procedures to support these eforts and goals.

sustainability

conservation

ethics

preservation

human concerns

1 points

QUESTION 36

Of the following, which may whistle-blowers suffer:

Job loss

Ostracism by coworkers

Transfer to lower- level positions

Hostile work environment

All of the above

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