Joint Patient Liaison Office Case Study

| November 30, 2016

Teams are an integral part of the health care environment. Patient care requires that a group of health care providers work together to provide the highest quality care possible. The group usually consists of people with varying levels of education, authority, and experience. Smriti Chand, in an online article at Management states, “All teams are groups but not all groups are teams. Teams often are difficult to form because it takes time for members to learn how to work together. People in every workplace talk about building the team, working as a team, and my team, but few understand how to create the experience of team work or how to develop an effective team. Belonging to a team, in the broadest sense, is a result of feeling part of something larger than oneself. It has a lot to do with your understanding of the mission or objectives of your organization.”

Chand, S. (2014). Group Dynamics: it’s characteristics, stages, types and other details. Management, YourArticleLibrary.com.

Begin by reading Case Study #6 – “Leading a Team” (Joint Patient Liaison Office: Building a Streamlined Unit) [PDF File size, 4.36 MB] which includes questions at the end. In a 4-5 page APA formatted Word Document address the questions posed at the end of the case study.

A case study is meant to show your ability to apply course concepts to the given scenario. You are expected to use theories, vocabulary, and examples to answer the questions given in the case study. Your paper should be written in clear and concise language that shows your ability to comprehend course material and relate it to problems.

A case study is an APA formatted short report or essay on a particular topic. The nature and format of a case study can vary widely, depending on the topic. In this course, I want yours to be detailed, focused on organizational behavior.

Your paper must be 4-5 pages not including your cover or reference pages. Your case study should contain the following:

Title page

This should list the title of the article, which should include the study design, for example: “Leadership and Change” as well as your name, course name/number and date.

Introduction

This should not exceed 350 words and should contain a brief overview of the case study. The introduction should motivate and describe the issue being studied and summarize the main findings.

Case description

This should describe the case, including the role of the people and institutions involved and how the information was analyzed.

Discussion and Evaluation

This is the body of the case study where you would answer all the questions from the case study.

Conclusion

The conclusion should offer a brief recapitulation of the main points made in your case study.

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