Instructions: 1. Visit a website for a major retailer (e.g. Harvey Norman, Myer etc.,

| November 30, 2018

Instructions: 1. Visit a website for a major retailer (e.g. Harvey Norman, Myer etc.,) 2. Identify services, processes and communications available through the website that are designed to facilitate consumer decision-making. Identify and discuss what step in the consumer decision making process each service, process or communication covers – is there a service or communication for each step? 3. Provide any recommendations of any additional communications /services that would assist consumers in …

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