| March 31, 2017

Research the latest approaches to managing quality and performance within an organization.

1. Determine 1 key deferentiating factor between the new approach to quality and performance management that you chose and past approaches. Indicate whether or not the new approach is likely to derive better performance results than past approaches. Provide support for your rationale.

2. Suggest 1 significant challenge related to quality and performance management. Recommend one managerial approach to overcome this challenge. Provide support for your rationale.

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