HCC BMGT1327 midterm exam

| June 8, 2016

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Question 1

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Submission to or rejection of sexual conduct that is used as a basis for employment decisions is referred to as:

Select one:

a. hostile environment.

b. job engagement.

c. performance reciprocity.

d. quid pro quo harassment.

Question 2

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Which ethical system would support the premise that people should hold some values as always appropriate?

Select one:

a. Universalism.

b. Utilitarianism

c. Egoism

d. Rule utilitarianism

Question 3

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Hones, caring, loyalty, fairness and integrity are all examples of:

Select one:

a. citizenship.

b. excellence.

c. ethics.

d. values.

Question 4

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Interest rates, the inflation rate, the federal deficit and the stock market are all elements in which aspect of the macroenvironment?

Select one:

a. Demographics

b. The international environment

c. The social environment

d. The economic environment

e. The regulatory environment

Question 5

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Laura is interested in running a business and wants to open the same type of store her sister has in another town, a Massage Bliss, a popular new chain. Laura wants to become aNo:

Select one:

a. franchisor.

b. business incubator.

c. innovator.

d. franchisee.

Question 6

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Conduct of a sexual nature that has negative consequences for employment is known as:

Select one:

a. gender harassment.

b. lewd behavior.

c. suggestive remarks.

d. sexual harassment.

Question 7

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Human resources planning has three stages. They are

Select one:

a. recruiting, screening and hiring.

b. planning, programming and evaluating.

c. planning, executing and delivering.

d. planning, delivering and evaluating.

e. hiring, training and firing.

Question 8

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A system of rules that governs the ordering of values is referred to as

Select one:

a. legal system.

b. corporate legitimacy.

c. justice.

d. ethics.

e. prioritization.

Question 9

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The competitive environment consists of

Select one:

a. only those organizations which the focal organization relies upon to provide supplies and materials.

b. those organizations that hold firm accountable to their stakeholders.

c. those broader influences that affect a firm’s accountable to their stakeholders.

d. the firm, and its rivals, suppliers, customers (buyers), new entrants, and substitute or complementary products.

e. those people who comprise the workers of the organization that complete the organization’s activities.

Question 10

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_________________ is the excellence of your product.

Select one:

a. Customization

b. Quality

c. Quantity

d. Innovation

e. Six-sigma

Question 11

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Plans are

Select one:

a. actions taken to achieve goals.

b. inappropriate when resources are scarce.

c. specific to differing industries.

d. targets a manager wants to reach.

Question 12

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Establishing formal systems for the management of people withing the organization is the function of

Select one:

a. job analysis.

b. human resource management.

c. orientation training.

d. labor relations.

e. leadership.

Question 13

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The basic goal of managing diversity is to:

Select one:

a. understand and value employee differences.

b. treat all people the same.

c. enhance organizational cohesiveness.

d. increase the numbers of minorities in business.

Question 14

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An invisible barrier that makes it difficult for certain groups, such as women, to move beyond a certain level in the organizational hierarchy is referred to as:

Select one:

a. job ceiling.

b. glass ceiling.

c. black box.

d. job barrier.

Question 15

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Telling others, inside or outside the organization, of wrongdoing is called

Select one:

a. whistleblowing.

b. ethical shadowing.

c. storytelling.

d. ethical interference.

e. egoism.

Question 16

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A manager’s ability to stimulate people to be high performers is referred to as:

Select one:

a. leading.

b. organizing.

c. planning.

d. controlling.

Question 17

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Specific government organizations in a firm’s immediate task environment are called:

Select one:

a. new entrants.

b. economic indicators.

c. substitutes.

d. regulators.

Question 18

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Recruitment is

Select one:

a. determining the number of employees needed.

b. developing a pool of applicants for a job.

c. selecting a group of applicants for employment.

d. promoting from within.

e. choosing a employee for a job.

Question 19

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_____________ is the set of practices aimed at discovering and harnessing an organization’s intellectual resources – fully utilizing the intellects of the organization’s people.

Select one:

a. Collaboration

b. Knowledge management

c. Innovation

d. Service Management

e. Communication management

Question 20

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The assignment of additional responsibilities to a subordinate is referred to as:

Select one:

a. centralization.

b. span of control.

c. delegation.

d. accountability.

Question 21

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New venture creators working inside big corporations are called

Select one:

a. licensee.

b. entrepreneurs.

c. management novice.

d. sole proprietor.

e. intraprenuers.

Question 22

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A business’s basic statement of purpose is its

Select one:

a. objective.

b. mission.

c. strategy.

d. policy.

e. vision.

Question 23

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The process of assessing how well one company’s basic functions and skills compare to those of some other company is called:

Select one:

a. operational planning.

b. strategic planning.

c. comparative analysis.

d. benchmarking.

Question 24

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Principles, rules and values people use in deciding what is right and wrong are called

Select one:

a. business philosophy.

b. moral philosophy.

c. None of the above.

d. business responsibility.

e. business ethics.

Question 25

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The key management functions include

Select one:

a. marketing, finance, accounting and production.

b. hiring, training, appraising and firing.

c. planning, leading, controlling and organizing.

d. planning, operations, labor and contracting.

e. marketing, management, finance and accounting.

Question 26

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The targets or ends the manager wants to reach are called

Select one:

a. goals.

b. plans.

c. None of the above.

d. vision.

e. mission statement.

Question 27

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The process for ethical decision making begins with:

Select one:

a. proposing a moral solution.

b. understanding all moral standards and recognizing all moral impacts.

c. defining the complete moral problem.

d. determining the legal requirements.

Question 28

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Utilitarianism states that

Select one:

a. society will be enhanced if we all take care of ourselves and don’t harm others.

b. seeking the greatest good for the greatest number of people will lead to an ethical act.

c. societal rules or customs should be used to order values.

d. some values must always be upheld, regardless of the consequences.

e. individuals might choose between conflicting values by tallying the final results of the various acts.

Question 29

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The legitimate right to make decisions and to tell other people what to do is referred to as:

Select one:

a. authority.

b. responsibility.

c. delegation.

d. accountability.

Question 30

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A technique for summarizing important facts from the organization’s internal and external analyses in order to formulate strategy is called a:

Select one:

a. functional strategy.

b. benchmarking.

c. SWOT analysis.

d. BCG matrix.

Question 31

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New methods of communication, production and even the development of entire new industries are the results of the changes in:

Select one:

a. technology.

b. demographics.

c. politics.

d. societal preferences.

Question 32

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_______________ refers to the essential tasks, duties and responsibilities involved in performing a job.

Select one:

a. A job specification

b. A job profile

c. A job description

d. A job selection

Question 33

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Management of the network of facilities and people that obtains materials from the outside, transforms them into products and distributes the products to customers is called

Select one:

a. customer service.

b. supply chain managment.

c. cooptation

d. switching costs.

e. collaboration.

Question 34

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Which of the following depicts the positions in the firm and how they are arranged?

Select one:

a. Division of labor

b. Value chain

c. Span of control

d. Organizational Chart

e. Departmentalization

Question 35

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The three levels of managers withing large organizations are:

Select one:

a. techinical, functional, and departmental.

b. marketing, management, and accounting.

c. international, regional, and local.

d. top-level, middle-level, and frontline.

Question 36

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Integrity-based ethics programs utilize:

Select one:

a. top-level development.

b. corporate social responsiveness.

c. stated societal rules and values.

d. a set of guiding priciples.

Question 37

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_____________ involves monitoring performance and making necessary changes.

Select one:

a. Budgeting

b. Organizing

c. Controlling.

d. Planning

Question 38

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_________________ bases ethical behavior on the opinions and behaviors of relevant other people.

Select one:

a. Sociology

b. Utilitarianism

c. Egoism

d. Relativism

Question 39

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Which two are included in a job analysis?

Select one:

a. A job description and a job specification.

b. A job description and a job appraisal.

c. A job specification and a job profile.

d. A job specification and a job appraisal.

e. A job profile and a job design.

Question 40

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___________________ classifies people into categories based on their level of moral judgment.

Select one:

a. Kohlberg’s model of cognitive moral development

b. Deontlogy

c. Releativism

d. Egoism

Question 41

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The number of subordinates who report directly to an executive or supervisor is called the:

Select one:

a. broad report control.

b. span of control.

c. reporting order.

d. authoritative span.

Question 42

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_____________ is the process of working with people and resources to accomplish organizational goals.

Select one:

a. Management

b. Decision Making

c. Controlling

d. Planning

e. Collaboration

Question 43

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Measures of various characteristics of the people who make up groups or other social units are called

Select one:

a. psychographics.

b. lifestyle characteristics

c. social characteristics

d. unit characterization.

e. demogprahics.

Question 44

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The three levels of planning are

Select one:

a. strategic, tactical and operational.

b. strategic, business and operational.

c. strategic, synergistic and operational.

d. visionary, strategy and operational.

e. None of the above.

Question 45

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The skills, knowledge, abilities and other characteristics needed to perform a job are detailed in a:

Select one:

a. job specification.

b. job design.

c. job description.

d. job profile.

Question 46

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_______________ involves assembling and coordinating organizational resources.

Select one:

a. Organizing

b. Leading

c. Planning

d. Controlling

Question 47

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Planning involves which of the following?

Select one:

a. Determining rewards for goals achievement

b. Analyzing current situations

c. Motivating employees

d. Implementing necessary changes

Question 48

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The three levels of the organizational hierarchy include

Select one:

a. top, operational and employee levels.

b. first, middle and operational levels.

c. top, selected, delegated levels.

d. top, middle and operational levels.

e. top, middle and employee levels.

Question 49

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An individual who establishes a new organization without the benefit of corporate sponsorship is called an

Select one:

a. sole proprietor.

b. entrepreneur.

c. management novice.

d. intrapreneur.

e. licensee.

Question 50

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The organizational pyramid is commonly called the

Select one:

a. corporation.

b. bureaucracy.

c. hierarchy.

d. framework.

e. structure.

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