General business data bank

| March 14, 2016

1. Southwest Airlines spends more to recruit and train personnel than any other airline, yet the firm’s competitive advantage is its low cost.

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2. The goal of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized.

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3. Equitable pay alone cannot achieve a reasonable quality of work life in an organization.

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4. Mutual trust means that both management and employee strive to meet common objectives.

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5. Technology, location, and layout decisions are all possible constraints on the human resource strategy.

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6. Labor planning determines employment stability.

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7. The two extremes of employment stability policy are “follow demand exactly” and “keep demand constant.”

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8. Maintaining a stable workforce generally results in the firm paying higher wages than a firm that follows demand.

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9. Flextime is a system that allows employees, within limits, to determine their own work schedules.

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10. Labor specialization includes the development of specialized tools to reduce labor costs.

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11. An enlarged job has more responsibility than the same job enriched.

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12. Job rotation is an example of job enlargement.

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13. Fredrick W. Taylor is credited with introducing psychology into the workplace.

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14. Psychological factors have little relevance in the design of assembly line jobs since they involve physical products and production technology.

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15. Self-directed teams tend to be successful in work environments where there is little employee empowerment.

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16. The Hawthorne studies, which showed that there is a dynamic social system in the workplace, took place in the 1960s.

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17. Hackman and Oldham’s five desirable characteristics of job design include job significance and autonomy.

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18. Job expansion can lead to increased labor cost because of the extra workers hired in the expansion.

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19. Profit-sharing is a motivation and incentive system where executives receive

20. The physical environment in which employees work may affect the quality of work life, but it does not affect their performance and safety.

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21. Ergonomics is a branch of economics that deals with costs of scheduling workers.

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22. An operations chart, or right-hand/left-hand chart, points out wasted motion and idle time.

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23. Kanbans and andons are both elements of the visual workplace, because they are visual signals that replace printouts and paperwork.

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24. “Visual workplace” is a term coined by Hawthorne, and refers to the need for proper lighting at employee workstations.

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25. Because various employment laws now require it, “equal pay for equal work” is no longer an ethical concern in the work environment.

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26. Working around asbestos raised ethical concerns before its inherent dangers became known.

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27. The purpose of labor standards is to accurately define the skills required to complete a job.

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