general business data bank

| August 14, 2017

26. ____ are called the action steps by which an organization intends
to attain its strategic goals.

a.

Tactical goals

b.

Operational goals

c.

Tactical plans

d.

Operational plans

e.

Strategic plans

27. Goals that define the outcomes that major divisions and
departments must achieve in order for the organization to reach its overall
goals is called

a.

strategic goals.

b.

tactical goals.

c.

operational goals.

d.

a mission.

e.

a plan.

28. Sarah is a middle manager at Stylin’ Sneakers Corporation. She is
most likely responsible for the achievement of ____ goals.

a.

operational

b.

tactical

c.

strategic

d.

lower-level

e.

top-level

29. Which of the following refer to specific results expected from
individuals?

a.

Operational goals

b.

Tactical goals

c.

Strategic goals

d.

Operational plans

e.

Mission statements

30. Which of the following represent plans developed at the
organization’s lower levels that specify action steps toward achieving
operational goals and that support tactical planning activities?

a.

Tactical plans

b.

Strategic plans

c.

Operational plans

d.

Supervisory plans

e.

Organizational
plans

31. The ____ is the department manager’s tool for daily and weekly
operations.

a.

conventional goal

b.

strategic goal

c.

strategic plan

d.

operational plan

e.

targeted plan

32. Managers use ____ to direct employees and resources toward
achieving specific outcomes that enable the organization to perform efficiently
and effectively.

a.

strategic goals

b.

operational goals

c.

growth goals

d.

financial results

e.

internal business
process goals

33. Which of these is lacking in the goal “profits should be
increased in the coming year?”

a.

Specific and
measurable

b.

Challenging but
realistic

c.

Covers key result
areas

d.

Defined time period

e.

None of these

34. You are violating which of these goal characteristics when you
attempt to create goals for every aspect of employee behavior?

a.

Specific and
measurable

b.

Linked to rewards

c.

Defined time period

d.

Cover key result
areas

e.

Challenging but
realistic

35. Darren set goals for each of his employees. Each employee ended up
with at least twenty-five goals. This process violates which of the following
criteria for effective goals?

a.

Specific and
measurable

b.

Challenging but
realistic

c.

Covers key result
areas

d.

Defined time period

e.

Linked to rewards

36. All of the following are characteristics of effective goal setting
EXCEPT

a.

goals should be
challenging but not unreasonably difficult.

b.

goals should be set
for every aspect of employee behavior.

c.

specific and
measurable.

d.

cover key results
area.

e.

linked to rewards.

37. The ultimate impact of goals depended on the extent to which goal achievement
is linked to

a.

rewards.

b.

salary increases.

c.

promotions.

d.

all of these.

e.

salary increases
and promotions.

38. Which of these are true about contingency plans?

a.

They are developed
to achieve a set of goals that are unlikely to be repeated in the future.

b.

They are used to
provide guidance for tasks performed repeatedly within the organization.

c.

They define company
responses to specific situations, such as emergencies or setbacks.

d.

They are most
important in the organization.

e.

None of these.

39. Contingency plans are also referred to as

a.

standing plans.

b.

rules.

c.

scenarios.

d.

procedures.

e.

operationally
tactical plans.

40. ____ involves looking at trends and discontinuities and imagining
possible alternative future to build a framework within which unexpected future
events can be managed.

a.

Scenario building

b.

Crisis planning

c.

Contingency
planning

d.

Trend management

e.

Caution planning

41. ____ enables firms to cope with unexpected events that are so
sudden and devastating that they have the potential to destroy the organization
if managers aren’t prepared with a quick and appropriate response.

a.

Incident planning

b.

Contingency
planning

c.

Strategic planning

d.

Crisis planning

e.

Emergency planning

42. The crisis management plan should be a ____ that specifies the
actions to be taken, and by whom, if a crisis occurs.

a.

vague, verbal plan

b.

detailed, verbal
plan

c.

long, difficult to
read plan

d.

vague, written plan

e.

detailed, written
plan

43. Which of the following is NOT involved in the stages of crisis
planning?

a.

Setting up
effective communication systems

b.

Creating detailed
crisis management plans

c.

Investigating all
stakeholders

d.

Designating a
crisis management team and spokesperson

e.

Building
relationships

44. Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to
conduct corporate planning, it would be performed by all of the following
EXCEPT

a.

central planning
departments.

b.

decentralized
planning groups.

c.

top executives.

d.

consulting groups.

e.

the president of
the company.

45. Alabama Airlines has three planning specialists who help division
managers develop their own division plans. Serving as consultants to the
divisions, the planning specialists give advice about strengths, weaknesses,
opportunities, and threats. Alabama Airlines is utilizing what approach to the
planning function?

a.

Centralized
planning department

b.

Decentralized
planning staff

c.

Planning task force

d.

Centralized
planning committee

e.

TQM

46. Of the strategic management functions, which is considered the
most fundamental?

a.

Executing

b.

Analyzing

c.

Controlling

d.

Planning

e.

Leading

47. The planning process starts with:

a.

A formal mission
that defines the organization’s purpose

b.

Tactical planning

c.

Strategic planning

d.

Operational
planning

e.

Controlling
performance

48. Silver Star Automobiles holds monthly planning and operational
reviews to ensure that it is on track for meeting organizational goals. This
involves which stage of the organizational planning process?

a.

Developing the plan

b.

Translating the
plan

c.

Plan operations

d.

Executing the plan

e.

Monitoring and
learning

49. Which type of plan helps managers implement the overall strategic
plan?

a.

Operational

b.

Contingency

c.

Tactical

d.

Crisis

e.

Corporate-level

50. Which of the following is a commonly-cited limitation of planning?

a.

Plans limit
employee motivation and commitment

b.

Plans make resource
allocation more difficult

c.

Plans make it more
difficult to measure standards of performance

d.

Plans boost
intuition and creativity

e.

Plans can create a
false sense of certainty

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