general business data bank

| August 14, 2017

1. The environments in which
businesses operate are increasingly ____, requiring managers to be ready to
react and respond to even subtle environmental shifts.

a.

static

b.

universal

c.

constant

d.

dynamic

e.

traditional

ANS:

2. ____ includes all elements existing outside
the boundary of the organization that have the potential to affect the
organization.

a.

Organizational
environment

b.

Internal
environment

c.

Task environment

d.

General environment

e.

Technological
environment

ANS:

3. ____ system draws resources from the external
environment and releases goods and services back to it.

a.

Production

b.

Closed

c.

Open

d.

Information

e.

Management

ANS:

4. All of these are a part of an organization’s
task environment EXCEPT

a.

Customers

b.

Labor markets

c.

Competitors

d.

Employers

e.

Suppliers

ANS:

5. Which of these is NOT a part of an
organization’s general environment?

a.

Technological

b.

Economic

c.

Competitors

d.

Legal-political

e.

Sociocultural

ANS:

6. ____ is a part of Ford’s, the U.S. auto
manufacturer, task environment.

a.

Inflation rate

b.

Chrysler

c.

Securities and
Exchange Commission (SEC), a government regulating agency

d.

Amazon.com, an
online bookseller

e.

Ford’s corporate
culture

ANS:

7. ____ is a part of an organization’s internal
environment.

a.

Its customers

b.

Its salespeople

c.

The consumer price
index

d.

Its suppliers

e.

Its competitors

ANS:

8. Molly Madison received “The Employee of
the Month” Award at Internal Workings Remodeling Service in April. Molly
would be considered a part of which of these for Internal Workings?

a.

General environment

b.

Task environment

c.

Economic
environment

d.

Internal
environment

e.

Political activity

ANS:

9. The ____ of the external environment
represents events originating in foreign countries as well as opportunities for
American companies in other countries.

a.

National dimension

b.

Global dimension

c.

International
dimension

d.

Japan’s dimension

e.

U.S. dimension

ANS:

10. Scientific and technological advancements in a specific industry
as well as in society at large are included in which general environment
dimension?

a.

Sociocultural
dimension

b.

Legal-political
dimension

c.

Economic dimension

d.

Technological
dimension

e.

Corporate culture
dimension

ANS:

11. Which dimension of the general environment represents the
demographic characteristics, norms, customs, and values of the population
within which the organization operates?

a.

Legal-political
dimension

b.

Economic dimension

c.

Technological
dimension

d.

Corporate culture
dimension

e.

Sociocultural
dimension

ANS:

12. When Miami Herald launches a Spanish-language newspaper, El
Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American
news and sports, it is responding to changes in ____ environment.

a.

sociocultural

b.

technological

c.

economic

d.

competitors

e.

suppliers

ANS:

13. ____ environment consists of demographic factors, such as
population density.

a.

Technological

b.

Sociocultural

c.

Legal-political

d.

Internal

e.

Economic

ANS:

14. Anyone considering doing business in China, according to Spotlight
on Skills in Chapter 2, should keep in mind all of the following rules except:

a.

Business is always
personal

b.

Don’t skip the
small talk

c.

Remember that
relationships are not short-term

d.

Be efficient with
use of time

e.

Make contact
frequently

ANS:

15. Which of the following rules, according to Spotlight on Skills in
Chapter 2, is about forging an emotional bond?

a.

Don’t skip the
small talk

b.

Business is always
personal

c.

Remember that
relationships are not short-term

d.

Make contact
frequently

e.

Be efficient with
use of time

ANS:

16. Lying at the heart of Chinese culture, ____ is a supportive,
mutually beneficial connection between two people.

a.

kaizen

b.

ganqing

c.

renqing

d.

kansei

e.

guanxi

ANS:

17. The general environment dimension that includes consumer
purchasing power, the unemployment rate, and interest rates is called the

a.

legal-political
dimension.

b.

sociocultural
dimension.

c.

technological
dimension.

d.

economic dimension.

e.

task dimension.

ANS:

18. A government inspection has required your company to upgrade the
safety equipment in the manufacturing process of ice creamery. What dimension
of the external environment has influenced these upgrades?

a.

Technological

b.

Legal-political

c.

Task

d.

Sociocultural

e.

Economic

ANS:

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