For best utilization of its check-in facilities, Singapore Airport

| September 1, 2016

Question
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For best utilization of its check-in facilities, Singapore Airport operates a common check-in system: passengers for all Singapore Airline flights queue up in a single “snake line”, and each passenger can be served at any one of the several counters as clerks become available. Arrival rate is estimated at an average of 52 passengers per hour (0.87 passenger per minute). During the check-in process, a clerk confirms the reservation, assigns a seat, issues a boarding pass, and weighs/labels/dispatches baggage. The entire check-in process takes about 3 minutes. Determine the minimum no of clerks needed, and the resulting utilization.

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