Devry MGMT591 final exam June 2015

| June 12, 2016

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Question 1. 1. (TCOs A and B) What is organizational learning? Why is it important for firms to emphasize organizational learning? (Points : 10)

Question 2. 2. (TCO D) Referring to the team decision-making process, define consensus and unanimity, and explain the difference between the two. (Points : 10)

Question 3. 3. (TCOs E and F) Please identify and give examples of four of the five indirect conflict management strategies. (Points : 10)

Question 4. 4. (TCO G) Differentiate between trait theories of leadership and behavioral theories of leadership. Describe each and give an example of each type of leadership. (Points : 10)

Question 5. 5. (TCO E and F) Explain how interpersonal conflict occurs, and give two examples of substantive conflict and two examples of emotional interpersonal conflict. (Points : 10)

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Question 1. 1. (TCO B) Faxco Incorporated is a business with 500 employees. The CEO of the company has recently learned, based on employee surveys, that the employees are not very happy with the company. In fact, the CEO is starting to believe that this may be the reason why Faxco is experiencing slower sales and a recent budget crisis that threatens to shut down the company in 3 years if it is not fixed.

You are a consultant and the CEO has asked you to visit the company for a week and analyze what might be going wrong. Here are your notes from the week.

(1) Attended Manager 1’s staff meeting. He has 200 employees working under him. Manager 1 talked about the recent budget problems that Faxco is having. He said, “It’s not like we didn’t know this was coming. The company makes a junky product compared to our competitors, and half the time, I think the manufacturing department is cutting corners.” Manager 1 was overheard telling an employee, “I don’t blame anyone if they are looking for work elsewhere.”

(2) You overheard three employees talking after Manager 1’s staff meeting. Employees are upset about the idea that the manufacturing department might be cutting corners and creating junky products. The company advertises its products as having the finest quality and durability.

(3) You attended Manager 2’s staff meeting. He runs the tech department and has 20 employees. He was very upset with the marketing department. He stated, “Someone over in marketing reported to the CEO that a computer technician from this department was rude to them. I did not even ask who it was that was supposedly being rude. I know we’re all techies in this department together and we don’t behave that way.” He also read an e-mail from a customer who said that someone from the tech department was rude. His response was, “All these customers do is complain. It’s us versus them apparently, so we have to watch out.”

In light of what you learned in MGMT591 about diversity, job satisfaction, and attitudes, please write up a neatly-organized analysis for the CEO. (Points : 45)

Question 2. 2. (TCO E) Describe the communications process in detail, including all key parts and their particular function; as well as movement of the communications Provide examples of each part and elaborate on each example. (Points : 45)

Question 3. 3. (TCO F) As a manager of people it is inevitable that you will have to deal with conflict issues. In our studies we have identified the need to resolve conflict when it is seen to be counter to the organization’s goals and in some cases, to stimulate conflict to arrive at organizational goals or increase performance. Select any two of the nine conflict-resolution techniques (see Exhibit 14-4 in your textbook). Explain how each technique could be used to reduce or eliminate conflict. Provide an example scenario for each. (15 points for each technique with an example scenario) Select one of the four conflict-stimulation techniques (see Exhibit 14-4 in your textbook). Explain how that technique could be used to improve a group’s performance. Provide an example scenario. (15 points) (Points : 45)

Question 4. 4. (TCO D) Managers and leaders must possess good communication skills in order to be successful and achieve their goals. However, there are many barriers to effective communication. Please describe five common barriers to effective communication that managers and leaders often need to overcome. Evaluate each of the five barrier’s significance to the communication process. Then identify an action that a manager or leader could take to overcome each barrier. (Points : 45)

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