Details – Written assessment As a consumer, you have experienced at least one service such a visiting a doctor, a local restaurant or a tourist attraction. Your task is to write a report to address the following questions for any service of your choice with which you were not

| February 3, 2018

Details – Written assessment As a consumer, you have experienced at least one service such a visiting a doctor, a local restaurant or a tourist attraction. Your task is to write a report to address the following questions for any service of your choice with which you were not happy: 1. Describe the service and discuss the reason(s) why you were not happy; 2. Discuss the importance of customer service for that service provider; 3. Identify and discuss ways how service quality and productivi …

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