DB1 – Evaluate an Experience, Cost of quality

| August 31, 2017

Question
DB1. Evaluate an Experience” Please respond to the following:

From the e-Activity, https://www.youtube.com/watch?v=0c_JzWDCF8A

analyze the importance of production planning and scheduling within an organization. Evaluate a bad experience you have had with an appointment from both perspectives of the customer (you) and the organization due to inefficient planning and scheduling.

DB1b. Analyze the experience you provided in Part 1 of this discussion from a technical perspective and an intangible perspective. Suggest ways the schedules could have been created more efficient and effective.

DB2, Balloons Aloha” Please respond to the following:

• From the case study, suggest short-term recommendations for the set of six jobs at the company. Support your recommendations.

• From the case study, evaluate the efficiency of Balloons Aloha’s sequencing system. Provide long-term recommendations with respect to sequencing jobs at the company. Support your recommendations.

DB2a. “Cost of Quality” Please respond to the following:

• Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.

• Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the “Seven QC tools”. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.

DB2b “Quality Control Systems” Please respond to the following:

• Compare and contrast ISO900:2000 and Six Sigma in terms of their differences and similarities.

• From the e-Activity, select one organization that has achieved Six Sigma certification. Then, discuss the benefits and results that the organization has achieved as a result of following the quality standards inherent in Six Sigma certification. Explain how these standards help this organization pursue continuous improvement.

DB3a”Lean Operating Systems” Please respond to the following:

• From the Watch the video Chapter 17, titled “Introduction to Lean Manufacturing,” (9 min 35 s), located in the course shell. Be prepared to discuss, examine at least three different types of waste that can be found in an organization of your choice. Suggest the lean strategies to confront them.

• From the Use the Internet to research airline companies including Southwest Airlines and some full-service airlines such as United Airlines and British Airways. Take a note on their lean service systems, compare and contrast the lean service system found with Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.

• Recommend ways for the airline carriers to improve their lean operation system in terms of speed and quality while reducing waste and costs. Explain your rationale.

DB3b “Project Management” Please respond to the following:

• Use the Internet to research companies that use project management techniques such as CPM or PERT. Be prepared to discuss, provide at least two examples of companies that have used project management techniques such as CPM or PERT. Evaluate their success in operations.

• Determine at least two factors that impact the quality of project management. Suggest ways these factors can be mitigated without affecting project operations.. .

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