Customer complaint data showed that within the last year

| August 30, 2017

Question
Customer complaint data showed that within the last year, complaints by category were as follows: publication subscribers, 1,174; advertisers, 423; telephone service customers, 4,411; and ISP 823. What percentage o fcustomers complained within the last year in each category. If the CRM sowtware were able to reduce compolaints by 50% each year over the next two years, how many complaints would there be by the end of tahat time period. What would the number of complaints at the end of two years represent on a percintage basis.

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