Computer IT Scenario

| December 21, 2015

Computer IT Scenario
Computer IT Scenario 2-4 pages double spaced

In this scenario, you are a human factors investigator who has been asked to provide recommendations and guidelines for improving the accessibility of hardware, software, and IT services for an employee with physical disabilities. Your report will evaluate the current environment and provide recommendations for improvement.

Read the following articles to prepare for the report:

Tomorrow’s Ergonomics
Teaching and Learning Design: Commonalty and Diversity in Ergonomics, HCI and Architecture Design Education
Guidelines for Submission: The report should be submitted as a two- to four-page Word document that uses double spacing, 12-point Times New Roman font, one-inch margins, and APA style for any citations.

Overview: In this scenario, you have been asked by the HR department of a small regional hospital to provide IT support for one of the intake clerks. She has always been considered a stellar employee but is returning to work after an extended illness. She has residual physical disabilities as a result of the illness, including weakness on her left side and lingering sight issues that cannot be fully corrected with glasses or contact lenses.

Prompt: Prepare a report that summarizes your recommendations for reasonable IT accommodations that will allow the employee to continue her work as an intake clerk.

Specifically, the following critical elements must be addressed:

ï‚· Technology Recommendations. What supporting technology (hardware or software) would you recommend to accommodate the clerk’s disability? If multiple options are feasible, provide a summary of the pros and cons of each option, along with your final recommendation. Explain your rationale, focusing on cost, ease of use, and effectiveness.

ï‚· Work Environment Recommendations. What alterations to the work environment would you recommend? Consider the work station, ergonomics, and other relevant work-space characteristics.

ï‚· Training and Support Recommendations. What training or other support resources would you recommend for the clerk as she returns to work? Be sure to identify services needed to effectively use identified software or hardware.

For additional details, please refer to the Hospital Clerk Scenario Guidelines and Rubric that is uploaded

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