CHAP_01_5DEC – 4th

| August 14, 2017

91. (p. 27) The set of skills composed of understanding yourself, managing yourself and dealingeffectively with others is called:A. Self relianceB. Social capitalC. Emotional intelligenceD. Career managementE. Social management92. (p. 27) Which of the following is NOT a component of emotional intelligence?A. Understanding your own strengths and limitationsB. Dealing with your own emotionsC. Showing empathyD. All of the above are components of emotional intelligenceE. None of the above are components of emotional intelligence93. (p. 27) A common complaint about leaders, especially those who are newly-appointed is thatthey lack which of the following?A. Emotional understandingB. EmpathyC. FeedbackD. Decision makingE. Self controlChapter 01 – Managing94. (p. 27) Which of the following is NOT a recommendation for forging a successful career?A. Be both a specialist and a generalistB. Be self-reliantC. Be consistentD. Actively manage your relationship with your organizationE. All of the above are correct95. (p. 28) Being self-reliant means:A. Finding new ways to make your overall performance betterB. Respond when others have innovative ideasC. Always wait for orders from higher in the organizationD. Always respond when change is evidentE. Respond before orders come from higher in the organization96. (p. 29) Goodwill stemming from social relationships is calledA. Social empathyB. Social capitalC. Emotional intelligenceD. Capital improvementE. Capital empathyChapter 01 – Managing97. (p. 29) Which of the following provides a common path to career success in business today?A. Taking a pure specialist approachB. EngineeringC. Being a generalist without having any specialized knowledgeD. A synthesis of various specialized functions into general managementE. None of the above98. (p. 29) When you view yourself as an employee and expect your employer to tell you whatto do and give you pay and benefits, you are acting as a(n):A. Active contributor in a productive relationshipB. Agent for social capitalC. Passive employeeD. An example of an emotionally intelligent employeeE. All of the above99. (p. 31, Figure 1.2) Actively managing your relationship with your organization includesmanagerial actions including:A. Delivering strategic valueB. Building a dynamic organizationC. Mobilizing peopleD. Learning and changingE. All of the above are correctChapter 01 – Managing100. (p. 32) Ultimately, Dick Daniels of Capital One was rewarded in his career because he:A. Started his own companyB. Declined an offer from Steve Jobs to build a companyC. Become an accountantD. Took on various jobs in his field, rather than seeking promotionsE. None of the aboveChapter 01 – ManagingEssay Questions101. (p. 9) “We have moved from an economy of hands to an economy of heads.” Do you agreewith this statement? Explain.Answer will vary102. (p. 10-11) List and describe several ways organizations collaborate across boundaries.Answer will vary103. (p. 11-17) List and explain each of the four keys to managing for competitive advantage.Answer will vary104. (p. 19-22) Briefly describe each of the four key management functions.Answer will varyChapter 01 – Managing105. (p. 25-26) At which level of management will you find conceptual and decision skills mostutilized? Why?Answer will vary106. (p. 26-32) What should you do to forge a successful, gratifying career? Briefly explain eachaspect.Answer will varyChapter 01 – ManagingMultiple Choice Questions Use the following to answer questions 107-109:Always Beautiful is a newly-formed multinational cosmetics company. The primary aimof the organization is to provide natural cosmetics for women of all ethnic backgroundsand nationalities. The company’s leaders have hired you to assist them in setting up theirorganization.107. (p. 12-13) Leadership at Always Beautiful wants to maintain a strong competitive advantagein their industry. When they decide to consistently introduce new goods and services to themarket, which of the fundamental success drivers are they using?A. InnovationB. QualityC. SpeedD. Cost competitivenessE. Efficiency108. (p. 19) The company’s founder believes that the one thing she will have to focus on asmanager is to be efficient. What advice should you give the founder?A. That efficiency is the only key to her success as a managerB. That effectiveness, not efficiency is the only key to success as a managerC. That the best managers maintain a clear focus on both effectiveness and efficiencyD. That whether efficiency or effectiveness is most important depends on the industry inwhich you operateE. None of the above is accurateChapter 01 – Managing109. (p. 23-24) When hiring frontline managers for their company, which skills will be mostimportant for those managers to possess?A. Conceptual and decision skillsB. Interpersonal skillsC. Technical skillsD. All of the above are equally important for frontline managersE. None of the above is important for frontline managers Use the following to answer questions 110-112:Suppose you are interviewing the CEO of a large company. The CEO is telling you abouthis/her job as a manager and how he/she spends time. Using the descriptions below, whichfunction of management is the CEO describing in each of the examples?110. (p. 20) “Recently, I spent a great deal of time looking at how to define jobs and group jobstogether to most efficiently utilize the employees in those jobs. Other times, my focus is moretowards financial resources.”A. PlanningB. OrganizingC. LeadingD. ControllingE. Decision makingChapter 01 – Managing111. (p. 20-21) “My days are filled with opportunities to ask if we are meeting our goals,wondering if things are going as we planned and making adjustments where needed.”A. PlanningB. OrganizingC. LeadingD. ControllingE. Decision making3112. (p. 20) “My job, for some part of each day is to empower our employees to think of thingsin new and different ways, not just to come to work and complete the tasks on a list.”A. PlanningB. OrganizingC. LeadingD. ControllingE. Decision makingLearning Objective: 3 Use the following to answer questions 113-114:You are visiting a local company in your university’s city to “shadow” a manager for a day.At the end of the day, there are three events that really caught your attention. First, at anearly meeting with the manager’s employees, the manager notified the employees of pendinglay-offs. This news was met with a great deal of anxiety on the part of the employees. Oneemployee reacted very angrily and became so disruptive that the manager had to call thecompany’s security department to have her escorted out of the building. Later in the day, themanager made a call to a supplier to find out if anything “new and interesting” was going onin the industry. Finally, after work, the manager left to attend an employee’s wedding.Chapter 01 – Managing113. (p. 25, Table 1.3) When the manager notifies the employees of pending layoffs at a meeting,which of the roles described by Mintzberg in Table 1.3 is illustrated?A. LeaderB. LiaisonC. DisseminatorD. SpokespersonE. Disturbance handler114. (p. 25, Table 1.3) Which of the roles described by Mintzberg in Table 1.3 is illustrated whenthe manager deals with the angry employee?A. MonitorB. Disturbance handlerC. Resource allocatorD. NegotiatorE. Disturbance handler115. (p. 25, Table 1.3) When the manager attends the employee’s wedding, which of the rolesdescribed by Mintzberg in Table 1.3 is the manager performing?A. LiaisonB. FigureheadC. SpokespersonD. EntrepreneurE. Disturbance handler

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