Assessment aim:The assignment is designed to allow learners appreciate the role of various benchmarking and calculation processes involved in managing operations of organisations.

| October 13, 2018

The assignment is designed to allow learners appreciate the role of various benchmarking and calculation processes involved in managing operations of organisations. It further allows the learners to demonstrate skills of using various inventory management, cost management, quality management and forecasting tools and techniques. 

Learning Outcomes covered:

4.    Critique inventory management techniques in terms of impact on cost, convenience, and quality of products/services delivered by the organisation.
5.    Calculate and appraise forecasting methods to determine demand for the planning and organising production/scheduling.
Scenario
Carefully study the following scenarios in the questions below and conduct the calculations required. You are also required to demonstrate your working in answering the questions.

1.    Jack’s Ice Cream Parlour produces two types of ice cream on a contract basis for a major restaurant chain using a large blender. A batch of ice cream A requires a setup time of 45 minutes, a process mixing time of 1.2 minutes per gallon, and 50 gallons are made per day. Ice cream B requires the same machine to be cleaned and setup which takes 30 minutes, a process mixing time of 2 minutes per gallon, and 100 gallons are produced per day. 

    a.    a. Compute the capacity required. (LO5)
    b.     What percentage of total capacity required is setup time? (LO5)
Comment on the importance of capacity management in managing the operations of an organisation. (LO5)

a.    Use the days-off scheduling procedure to determine the minimum number of employees required. (LO5)
b.    Based on your schedule found in part (a), which days are overstaffed and by how many workers are they overstaffed? (LO5)

6.    Quality management techniques are diverse in businesses and follows various philosophies in developing their principles for Quality control. Write a short essay comparing three common principles used in developing quality systems in organisations and comment on their underlying differences in terms of possible outcome. Use suitable examples in elaborating your answer. (LO4)

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