Ashworth College C05 Exam 2

| October 22, 2018

Part 1 of 1 – 100.0/
100.0 Points

Question 1 of 20 5.0/
5.0 Points
Which of the following is a question that is recommended to
ask when analyzing your audience?

A. Why will they be interested in what you are saying?

B. What objectives do you want to achieve with your

C. How quickly can the speech be completed?

D. What are the points that you do not want to communicate?

Question 2 of 20 5.0/
5.0 Points
Using a strong and positive tone of voice __________.

A. will undermine your persuasiveness

B. will come across as arrogant, and is not recommended

C. will make your audience receptive to your ideas

D. will cause you to sound hesitant

Question 3 of 20 5.0/
5.0 Points
In today’s business world, learning about other cultures is

A. optional

B. necessary

C. not required

D. ill-advised

Question 4 of 20 5.0/
5.0 Points
Which of the following nonverbal signals would most likely
support an affirmative verbal response and give the impression that you are
eager to help someone?

A. staring at your computer screen

B. sighing

C. smiling

D. shrugging

Question 5 of 20 5.0/
5.0 Points
Passive listening means __________.

A. focusing attentively on what a speaker says.

B. hearing information without actively paying attention to
ensure understanding.

C. actively working to understand the information a speaker
is providing.

D. trying to interpret the information presented by a

Question 6 of 20 5.0/
5.0 Points
At a job interview, Dara speaks confidently and
enthusiastically about her prior experience. With a smile on her face, she
leans forward in her chair while speaking, as does her interviewer. Dara’s
nonverbal communication __________.  

A. conflicts with her message

B. will make her audience perceive her as arrogant and

C. increases her chances of getting a positive response

D. undermines her persuasiveness

Question 7 of 20 5.0/
5.0 Points
Carol approaches a co-worker, shaking her head as she does
so. With a frown on her face, she angrily asks, “Did you finish the report
yet?” Based on this situation, which of the following represents verbal

A. shaking head

B. frowning

C. using those specific words

D. using an angry tone of voice

Question 8 of 20 5.0/
5.0 Points
__________ involves analyzing the meaning of what you hear,
read, or see to determine its intention.  

A. Passive listening

B. Telecommuting

C. Listening comprehension

D. Interpretation

Question 9 of 20 5.0/
5.0 Points
Which of the following is an environmental hearing

A. a car alarm being set off

B. a ringing sound in one’s ears after attending a loud

C. blocked ears due to a cold

D. inability to focus due to a migraine

Question 10 of 20 5.0/
5.0 Points
Which of the following is an example of a difficulty in
listening comprehension?

A. not hearing what an ER doctor says because an ambulance
outside is blaring its siren

B. not understanding what an ER doctor means when he says
you are suffering from hypertension

C. not hearing what an ER doctor says because of the
conversations and cries of pain in the waiting area

D. not listening to what an ER doctor says because you’re
distracted by a new patient who has just been wheeled into the room

Question 11 of 20 5.0/
5.0 Points
Paraphrasing to ensure understanding __________.

A. means asking straightforward questions about what was

B. involves repeating exactly what you heard in order to
make sure you didn’t mishear anything

C. is less complicated than asking questions

D. can help you understand the emotional content behind a

Question 12 of 20 5.0/
5.0 Points
A company sends one of its junior executives to meet with
the CEO of another company. The CEO is insulted that someone of equal rank was
not sent. Which of the following is most likely true?

A. The junior executive’s company’s employees are granted
respect based on their positions alone.

B. The junior executive’s company is very formal and

C. The CEO’s company believes in social equality.

D. The CEO’s company has a clear separation between
superiors and subordinates.

Question 13 of 20 5.0/
5.0 Points
Which of the following nonverbal gestures would most likely
indicate your happy willingness to assist someone?

A. sighing

B. looking away from him/her

C. muttering under your breath

D. pulling out a chair for him/her

Question 14 of 20 5.0/
5.0 Points
People who collaborate __________.

A. need to recognize that they may be motivated by different

B. cannot function unless they have different goals

C. rarely have conflicts arise due to working with different
goals in mind

D. need to find solutions that address only one goal

Question 15 of 20 5.0/
5.0 Points
Ella receives an email from her co-worker Mitsuko in Japan.
Mitsuko tells Ella that she will not be able to visit her in the U.S. offices
as she had hoped to, and includes an emoticon to express her sadness. Which of
the following emoticons did Mitsuko most likely use in her email?

A. (;_;)

B. 🙁

C. o.o

D. :-0

Question 16 of 20 5.0/
5.0 Points
Body language, posture, and gestures __________.

A. reveal little about the attitude of the speaker

B. can help you interpret attitudes without listening to any

C. only express attitudes of shame or uncertainty

D. should be interpreted without regard for facial

Question 17 of 20 5.0/
5.0 Points
A good interpersonal communicator __________.

A. resists the attempts of other people to join the

B. engages in lengthy monologues

C. fights off interruptions from the audience

D. invites the audience to respond after concisely making
his or her point

Question 18 of 20 5.0/
5.0 Points
Research suggests that focusing on the entire face,
including both eyes and the mouth, when reading facial expressions is mostly
done by people from __________.

A. China

B. Japan

C. Korea

D. Germany

Question 19 of 20 5.0/
5.0 Points
As you’re packing up to leave the office on a Friday
afternoon, your boss tells you that she’d like a status report from you as soon
as possible. You head out for the weekend and complete the status report first
thing Monday morning. When your boss receives it, she complains that she needed
it sooner. What is the most likely cause of this breakdown in communication?

A. passive listening

B. failure to listen actively

C. barriers to listening comprehension

D. difference of interpretation

Question 20 of 20 5.0/
5.0 Points
On your first day at a new job you receive an email asking
you to submit your SBDs by Friday so that they can be vetted for inclusion in
the new module. You need to ask for clarification as you aren’t sure of what is
being asked of you. This is an example of a barrier to __________.

A. passive listening

B. active listening

C. listening comprehension

D. interpretation

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