4 Pages 1230 Words BSBLDR501 Develop And Use Emotional Intelligence

| March 16, 2019


This module covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
Learning outcomes
Upon successful completion of this module, students should be able to:
identify the impact of own emotions on others by identifying own emotional strengths and weaknesses, stressors, emotional states and triggers and gathering feedback from others
model behaviours that demonstrate management of emotions
recognise and respond to the emotional states of others promote the development of emotional intelligence in others

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