3 Pages 822 Words COIT20248 €“ Information Systems Analysis & Design

| March 17, 2019


All invoices are processed manually using pen and paper and outstanding commission payments from agents are tracked using excel sheets and by setting reminders in Microsoft Outlook. This is often causing duplicate payments or over payment of agent commissions.
Problems with the Current System
1. Only one staff member can access important information at a time which causes bottlenecks especially if staff are away
2. There is some duplication with paper and excel records
3. Records are held in computer applications plus in paper form
4. The system does not provide an effective means for keeping deadline details
Due to these problems, student’s data and agent commission’s data are not being properly captured or tracked and the accrediting body has expressed concerns

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